Phillip Yeadon

Phillip Yeadon Email and Phone Number

Retired
Phillip Yeadon's Location
Filey, England, United Kingdom, United Kingdom
Phillip Yeadon's Contact Details

Phillip Yeadon work email

Phillip Yeadon personal email

n/a
About Phillip Yeadon

Phillip Yeadon is a Retired. Colleagues describe him as "I worked with Philip several times, both when he was working in a service management role and also when he worked in a project management role. In both roles I found Philip to be articulate, professional and thorough. He always has time to listen to issues and make the effort to understand customers and colleagues points, before then objectively and collaboratively moving forwards. He is tenacious and persistent in achieving the objectives he has been set, while maintaining integrity and gaining the respect of his colleagues. Phil has a good understanding of ITIL and PRINCE frameworks, and uses them to inform his work." and "I've worked with Phil on three seperate occasions and in varied roles. While he is thoroughly versed in both ITIL Service Management and Project Management I value him for his collaborative approach of bringing people together with well-thought out processes to achieve great results."

Phillip Yeadon's Current Company Details

Retired
Phillip Yeadon Work Experience Details
  • Department For Work And Pensions (Dwp)
    Live Service Lead
    Department For Work And Pensions (Dwp) Mar 2018 - Aug 2021
    North Tyneside
    Live Services. Children and Families Product Development Unit. Children, Retirement and Counter Fraud. Digital Group. DWP.
  • Digit Solutions Ltd
    Director
    Digit Solutions Ltd Feb 2018 - Jul 2019
    North Yorkshire
    In depth service management and projects expertise. Strong people management, coaching and communication skills. CSI for Digital services and operational effectiveness. Digit Solutions Ltd is focussed on delivering world class leadership and consulting services designed to unlock and release value for Digital organisations.
  • Innogy Business Services Uk Limited
    Service Owner
    Innogy Business Services Uk Limited May 2015 - Mar 2018
    A member of the Delivered Business Services management team with significant budgetary responsibility and accountability for the delivery of IT services into a major utility company.Operating within a multi-national, outsourced IT environment including offshore IT service provision.Managing a number of major outsourced ICT contracts for the delivery of IT application services.Driving continual service improvement utilising a SIAM model for delivery and working in conjunction with a multidisciplinary and highly specialised service team.
  • Pcy Consulting Ltd
    Principal Consultant
    Pcy Consulting Ltd Oct 2013 - Feb 2016
    Service operations, ITSM consulting and project management services.
  • Rwe
    Project Manager
    Rwe Nov 2014 - May 2015
    Managing project work streams as part of the SAP sustainability programme team.
  • University Of Manchester
    Support Services Manager
    University Of Manchester May 2014 - Nov 2014
    Manchester, United Kingdom
    Interim management of functions within the Client Services department.- Shared Service Desk- Operations- Problem and Knowledge Management- Service Asset & Configuration Management- Service Reporting11 direct reports and matrix management responsibilities for an additional 30 FTEs from the Service Desk 'skills base'.Input in to ongoing strategic initiatives;- Transformation Programme;- Customer Services Excellence- Service Management tool replacement
  • Hibu
    Project Manager
    Hibu Nov 2013 - May 2014
    Scarborough, England
    Contract to project manage the delivery of a global production platform (GPP) from design to pilot. The scope and purpose of GPP being to fulfil sales orders for hibu's media products and services, including websites, photo videos, magazines and advertising etc.Project deliverables included workflow processes and application software (using scrum methods), Infrastructure for pre-production and production environments, global file transfer solutions, business intelligence reporting, as well as GPP interfaces with order capture and billing systems. Additional work streams involved project integration with hibu's existing service management and business continuity approaches.
  • Uk General Insurance Group
    Service Manager
    Uk General Insurance Group Mar 2012 - Nov 2013
    Leeds Area, United Kingdom
    Managed day to day service operations through the service function, service desk, infrastructure and applications support personnel. Responsibility for the CAB and change management. Project managed the service improvement programme to develop and document best practice processes and procedures.Replaced the internally hosted legacy service desk tool (BMC Track-It) with new SaaS solution (Hornbill myservicedesk.com).
  • Parasol
    Contractor
    Parasol Nov 2009 - Mar 2012
  • Pink Elephant
    Consultant & Trainer
    Pink Elephant Aug 2011 - Feb 2012
    Wilmslow, East Cheshire
    Service Management assignments and provision of formal ITIL V3 Foundation training courses for Pink Elephant's clients in the UK.
  • Victrex
    Interim Service Desk Manager
    Victrex May 2011 - Aug 2011
    Providing interim management and coaching for a small team of Service Desk and Technical Support staff. Initiating and scoping a service improvement project encompassing process design, supporting documentation and detailed procedures.
  • Pink Elephant
    Consultant
    Pink Elephant Nov 2010 - Apr 2011
    Cheshire, United Kingdom
    As a trusted associate of Pink Elephant, worked with Barclays Bank to improve request fulfilment processes and tools. Following the initial on-site assignment continued to work with Pink Elephant to develop the business relationship, produce related service proposals and attend client meetings.
  • University Of Salford
    Interim Head Of Service And Support
    University Of Salford Jun 2010 - Nov 2010
    Reporting in to the ITS Directorate, this role involved managing the Service and Support department of 47 people, covering all aspects of the service lifecycle. The Service and Support department provided services throughout the entire organisation for the benefit of over 20,000 end users.
  • University Of Salford
    Project Manager
    University Of Salford Nov 2009 - Nov 2010
    Manchester Area, United Kingdom
    Reporting to the Programme Director and managing the service-stream of a comprehensive ICT Transformation Programme. This involved managing projects to improve and design new service management processes and deploying a full LANDesk Service Desk solution.
  • Pindar Plc
    Services Manager & Itil Programme Manager
    Pindar Plc Apr 2005 - Oct 2009
    Scarborough, England
    Reporting to the Head of Service Management this role involved managing the Services function (15 people) and service improvement projects. Produced business cases and plans, managed supplier selection and software procurement processes and managed internal staff and external consultants to design, configure and deploy a global Service Management solution (assyst) across the entire organisation.
  • Pindar Plc
    Service Improvement Manager
    Pindar Plc Oct 2003 - Apr 2005
    Scarborough, England
    This role involved managing service improvement projects to implement best practice and improve service management capabilities in the UK, US and India.
  • Yell
    Is Service Control Manager
    Yell Oct 2001 - Oct 2003
    Reading Area, United Kingdom
    This role involved managing multiple teams within the Support Services function. Managing staff responsible for access control, problem, change, release and configuration management and ensuring operational processes were integrated and aligned to ITIL good practice and underpinned by the department's ITSM solution (Remedy). Additional responsibilities for SLM and Information Security.
  • Yell
    Is Problem Manager
    Yell Oct 1998 - Sep 2001
    Reading Area, United Kingdom
    Reporting in to the Senior Management team. Responsible for hands-on management of all major incidents impacting Yell IT services. Co-ordination of technical, operations and applications personnel and customer comms. Also managed problem management process and small team of problem analysts conducting reactive and proactive problem management.
  • Bt
    Computer Services Group - Helpdesk Manager
    Bt 1994 - 1998
    Reading, England
    Fully adopted and adapted ITIL (v1) and established a single point of contact for all Yellow Pages computer users as mainframes were replaced by client-server technologies and the Yellow Pages field-sales force became increasingly reliant on IT services. Managed a small team of Helpdesk professionals.
  • Bt
    Computer Services Group - Problem Manager
    Bt 1992 - 1994
    Reading, England
    In Yellow Pages, assisted the Service Support manager implement and integrate ITIL (v1) Helpdesk and Problem management processes and replaced the Service Management tool with assyst (classic) from Axios. Subsequently responsible for assyst administration activities.
  • Bt
    Network Services Group - Helpdesk Co-Ordinator
    Bt 1990 - 1992
    Reading Area, United Kingdom
    In Yellow Pages, responsible for answering the Helpline and producing weekly and monthly service performance reports and statistics. Automated paper-based procedures by implementing an early Helpdesk software solution (Fernhart).
  • Bt
    Network Services Group - Senior Data Processing Officer
    Bt 1989 - 1990
    Reading Area, United Kingdom
    Within the Yellow Pages Network Services department, provided first-line network and desktop support.
  • Bt
    Marketing Operations Clerical Officer
    Bt 1986 - 1989
    Reading, United Kingdom
    Initially worked in a customer contact centre before transferring to the Electronic Yellow Pages (EYP) project team (EYP was a fore-runner to Yell.com).
  • Kennedy'S Garden Centre
    Retail Sales Assistant
    Kennedy'S Garden Centre 1984 - 1986
    Wargrave, England
    A range of customer service and retail oriented tasks as well as undertaking general horticultural activities.
  • West Berkshire Health Authority
    Student Psychiatric Nurse
    West Berkshire Health Authority 1983 - 1984
    Wallingford, England
    Student psychiatric nurse. Geriatric ward.

Phillip Yeadon Skills

It Service Management Itil Service Management Change Management Incident Management Service Delivery Service Desk Prince2 It Management Management Project Management Governance Service Improvement Process Improvement Team Management Stakeholder Management Problem Management Project Delivery Information Technology It Operations Business Analysis Leadership Integration It Strategy Business Process Improvement Sla Cmdb Strategy Pmo Business Transformation Coaching Problem Solving People Management Sdlc Consultancy Cobit It Governance Operations Management Bmc Remedy Configuration Management Service Level Management Itil Certified Certified Project Manager Training And Development Slm Service Operations Quality Cross Functional Team Leadership Documentation

Phillip Yeadon Education Details

Frequently Asked Questions about Phillip Yeadon

What is Phillip Yeadon's role at the current company?

Phillip Yeadon's current role is Retired.

What is Phillip Yeadon's email address?

Phillip Yeadon's email address is ph****@****n.co.uk

What schools did Phillip Yeadon attend?

Phillip Yeadon attended The University Of Northampton, The University Of Reading, Reading College Of Technology.

What are some of Phillip Yeadon's interests?

Phillip Yeadon has interest in Making Music, My Family And Home And When I Have Time.

What skills is Phillip Yeadon known for?

Phillip Yeadon has skills like It Service Management, Itil, Service Management, Change Management, Incident Management, Service Delivery, Service Desk, Prince2, It Management, Management, Project Management, Governance.

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