Phillip Yeadon work email
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Phillip Yeadon personal email
Phillip Yeadon is a Retired. Colleagues describe him as "I worked with Philip several times, both when he was working in a service management role and also when he worked in a project management role. In both roles I found Philip to be articulate, professional and thorough. He always has time to listen to issues and make the effort to understand customers and colleagues points, before then objectively and collaboratively moving forwards. He is tenacious and persistent in achieving the objectives he has been set, while maintaining integrity and gaining the respect of his colleagues. Phil has a good understanding of ITIL and PRINCE frameworks, and uses them to inform his work." and "I've worked with Phil on three seperate occasions and in varied roles. While he is thoroughly versed in both ITIL Service Management and Project Management I value him for his collaborative approach of bringing people together with well-thought out processes to achieve great results."
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Live Service LeadDepartment For Work And Pensions (Dwp) Mar 2018 - Aug 2021North TynesideLive Services. Children and Families Product Development Unit. Children, Retirement and Counter Fraud. Digital Group. DWP. -
DirectorDigit Solutions Ltd Feb 2018 - Jul 2019North YorkshireIn depth service management and projects expertise. Strong people management, coaching and communication skills. CSI for Digital services and operational effectiveness. Digit Solutions Ltd is focussed on delivering world class leadership and consulting services designed to unlock and release value for Digital organisations.
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Service OwnerInnogy Business Services Uk Limited May 2015 - Mar 2018A member of the Delivered Business Services management team with significant budgetary responsibility and accountability for the delivery of IT services into a major utility company.Operating within a multi-national, outsourced IT environment including offshore IT service provision.Managing a number of major outsourced ICT contracts for the delivery of IT application services.Driving continual service improvement utilising a SIAM model for delivery and working in conjunction with a multidisciplinary and highly specialised service team. -
Principal ConsultantPcy Consulting Ltd Oct 2013 - Feb 2016Service operations, ITSM consulting and project management services.
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Project ManagerRwe Nov 2014 - May 2015Managing project work streams as part of the SAP sustainability programme team. -
Support Services ManagerUniversity Of Manchester May 2014 - Nov 2014Manchester, United KingdomInterim management of functions within the Client Services department.- Shared Service Desk- Operations- Problem and Knowledge Management- Service Asset & Configuration Management- Service Reporting11 direct reports and matrix management responsibilities for an additional 30 FTEs from the Service Desk 'skills base'.Input in to ongoing strategic initiatives;- Transformation Programme;- Customer Services Excellence- Service Management tool replacement -
Project ManagerHibu Nov 2013 - May 2014Scarborough, EnglandContract to project manage the delivery of a global production platform (GPP) from design to pilot. The scope and purpose of GPP being to fulfil sales orders for hibu's media products and services, including websites, photo videos, magazines and advertising etc.Project deliverables included workflow processes and application software (using scrum methods), Infrastructure for pre-production and production environments, global file transfer solutions, business intelligence reporting, as well as GPP interfaces with order capture and billing systems. Additional work streams involved project integration with hibu's existing service management and business continuity approaches. -
Service ManagerUk General Insurance Group Mar 2012 - Nov 2013Leeds Area, United KingdomManaged day to day service operations through the service function, service desk, infrastructure and applications support personnel. Responsibility for the CAB and change management. Project managed the service improvement programme to develop and document best practice processes and procedures.Replaced the internally hosted legacy service desk tool (BMC Track-It) with new SaaS solution (Hornbill myservicedesk.com). -
ContractorParasol Nov 2009 - Mar 2012 -
Consultant & TrainerPink Elephant Aug 2011 - Feb 2012Wilmslow, East CheshireService Management assignments and provision of formal ITIL V3 Foundation training courses for Pink Elephant's clients in the UK. -
Interim Service Desk ManagerVictrex May 2011 - Aug 2011Providing interim management and coaching for a small team of Service Desk and Technical Support staff. Initiating and scoping a service improvement project encompassing process design, supporting documentation and detailed procedures. -
ConsultantPink Elephant Nov 2010 - Apr 2011Cheshire, United KingdomAs a trusted associate of Pink Elephant, worked with Barclays Bank to improve request fulfilment processes and tools. Following the initial on-site assignment continued to work with Pink Elephant to develop the business relationship, produce related service proposals and attend client meetings. -
Interim Head Of Service And SupportUniversity Of Salford Jun 2010 - Nov 2010Reporting in to the ITS Directorate, this role involved managing the Service and Support department of 47 people, covering all aspects of the service lifecycle. The Service and Support department provided services throughout the entire organisation for the benefit of over 20,000 end users. -
Project ManagerUniversity Of Salford Nov 2009 - Nov 2010Manchester Area, United KingdomReporting to the Programme Director and managing the service-stream of a comprehensive ICT Transformation Programme. This involved managing projects to improve and design new service management processes and deploying a full LANDesk Service Desk solution. -
Services Manager & Itil Programme ManagerPindar Plc Apr 2005 - Oct 2009Scarborough, EnglandReporting to the Head of Service Management this role involved managing the Services function (15 people) and service improvement projects. Produced business cases and plans, managed supplier selection and software procurement processes and managed internal staff and external consultants to design, configure and deploy a global Service Management solution (assyst) across the entire organisation.
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Service Improvement ManagerPindar Plc Oct 2003 - Apr 2005Scarborough, EnglandThis role involved managing service improvement projects to implement best practice and improve service management capabilities in the UK, US and India.
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Is Service Control ManagerYell Oct 2001 - Oct 2003Reading Area, United KingdomThis role involved managing multiple teams within the Support Services function. Managing staff responsible for access control, problem, change, release and configuration management and ensuring operational processes were integrated and aligned to ITIL good practice and underpinned by the department's ITSM solution (Remedy). Additional responsibilities for SLM and Information Security. -
Is Problem ManagerYell Oct 1998 - Sep 2001Reading Area, United KingdomReporting in to the Senior Management team. Responsible for hands-on management of all major incidents impacting Yell IT services. Co-ordination of technical, operations and applications personnel and customer comms. Also managed problem management process and small team of problem analysts conducting reactive and proactive problem management. -
Computer Services Group - Helpdesk ManagerBt 1994 - 1998Reading, EnglandFully adopted and adapted ITIL (v1) and established a single point of contact for all Yellow Pages computer users as mainframes were replaced by client-server technologies and the Yellow Pages field-sales force became increasingly reliant on IT services. Managed a small team of Helpdesk professionals. -
Computer Services Group - Problem ManagerBt 1992 - 1994Reading, EnglandIn Yellow Pages, assisted the Service Support manager implement and integrate ITIL (v1) Helpdesk and Problem management processes and replaced the Service Management tool with assyst (classic) from Axios. Subsequently responsible for assyst administration activities. -
Network Services Group - Helpdesk Co-OrdinatorBt 1990 - 1992Reading Area, United KingdomIn Yellow Pages, responsible for answering the Helpline and producing weekly and monthly service performance reports and statistics. Automated paper-based procedures by implementing an early Helpdesk software solution (Fernhart). -
Network Services Group - Senior Data Processing OfficerBt 1989 - 1990Reading Area, United KingdomWithin the Yellow Pages Network Services department, provided first-line network and desktop support. -
Marketing Operations Clerical OfficerBt 1986 - 1989Reading, United KingdomInitially worked in a customer contact centre before transferring to the Electronic Yellow Pages (EYP) project team (EYP was a fore-runner to Yell.com). -
Retail Sales AssistantKennedy'S Garden Centre 1984 - 1986Wargrave, EnglandA range of customer service and retail oriented tasks as well as undertaking general horticultural activities.
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Student Psychiatric NurseWest Berkshire Health Authority 1983 - 1984Wallingford, EnglandStudent psychiatric nurse. Geriatric ward.
Phillip Yeadon Skills
Phillip Yeadon Education Details
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It Service Management -
Business Administration And Management, General -
Reading College Of TechnologyEnglish, History And Sociology
Frequently Asked Questions about Phillip Yeadon
What is Phillip Yeadon's role at the current company?
Phillip Yeadon's current role is Retired.
What is Phillip Yeadon's email address?
Phillip Yeadon's email address is ph****@****n.co.uk
What schools did Phillip Yeadon attend?
Phillip Yeadon attended The University Of Northampton, The University Of Reading, Reading College Of Technology.
What are some of Phillip Yeadon's interests?
Phillip Yeadon has interest in Making Music, My Family And Home And When I Have Time.
What skills is Phillip Yeadon known for?
Phillip Yeadon has skills like It Service Management, Itil, Service Management, Change Management, Incident Management, Service Delivery, Service Desk, Prince2, It Management, Management, Project Management, Governance.
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Phil Yeadon
United Kingdom1tesco.net
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