Phil Yoder Email & Phone Number

Project liaison between Customer Service/Marketing and Information Technology. Represented Customer Service on projects defining requirements and developing training and call volume estimates to minimize unexpected overloading of Customer Service resources upon implementation of projects. Championed end customer requirements to maximize customer satisfaction when they access our customer service systems via Call Reps, VRU, & Internet technologies.

Prepared & administered project schedules based on business needs to support production initiatives. Designed and maintained computer code based on corp. standards to maximize internal & external customer satisfaction. Performed as the dept. Administrator of the Nevada site Continuity of Business plan, reviewed/updated the documentation and processes to eliminate or minimize disaster recovery time. Worked as lead project developer when assigned coordinating development activities across entire… Show more Prepared & administered project schedules based on business needs to support production initiatives. Designed and maintained computer code based on corp. standards to maximize internal & external customer satisfaction. Performed as the dept. Administrator of the Nevada site Continuity of Business plan, reviewed/updated the documentation and processes to eliminate or minimize disaster recovery time. Worked as lead project developer when assigned coordinating development activities across entire project team members. Performed daily production support with direct contact of users in the business to mediate and solve production issues or questions. Show less

Manager of day shift credit card processing operations unit, supervising 15 Card Processing Specialists. Examined daily production requirements based on product timeliness standards, directed & made adjustments to the department workflow to support those requirements. Interacted with various on-site & off-site entities including contracted vendors to capitalize on the department's effectiveness in meeting internal and external customer expectations. Measured & monitored team member performance.

Manager of technical services required to operate the Henderson plant including 3 shifts of operation 6 days a week, 4 sanit. & 10 maintenance technicians. Compiled & administered the annual Sanit/Maint department budgets, identify risks & opportunities, & maintaining strong relations for securing contracts from outside vendors of services & materials. Managed the workflow to support daily production requirements, perform proactive maintenance plans, & maintain high plant sanitation standards.

Plant LAN/WAN administrator responsible for performing local help desk duties for all plant personnel including the set-up and maintenance of all MS Office97 components, MS Outlook, WRQ Reflection client/server software, plant floor "Wonderware" - man to machine interface software, and all PC or network hardware. Assisted & directed outside technical services in the maintenance & installation of all computer network equipment.

Directed & mentored 5 Supervisors engaged in the sanitation & production of food products. Developed training & certification programs to support local & corporate production & quality initiatives. Compiled & admin an annual dept budget while developing strategies to address risks & opportunities identified to support or reduce costs. Overseeing of all workflow processes including plant scheduling, forecast & purchase of raw material, & hiring of plant personnel to support seasonal sales volume.

Manager of a 3 shift marshmallow production operations unit. Directed and mentored 4 Shift Supervisors engaged in the sanitation and production of marshmallow products. Evaluated and developed training and certification programs to support local production and quality initiatives. Assisted in the re-engineering of processes & procedures to improve product quality and line efficiency.

Day shift Supervisor of marshmallow production process unit, supervising 18 Production Associates. Maintained workflow for all production processes to support daily production requirements and maintain high plant sanitation standards. Measured and monitored associate performance by evaluating effectiveness of training needs to enhance productivity, personal satisfaction, and overall plant morale.

Sub contracted construction services to local building contractors engaged in rough framing, dry-wall, aluminum siding, roofing, and concrete. Prepared site estimates, purchased materials, and performed general construction labor.

Trained with a journeyman Meat Cutter, performing break down of beef/pork quarters, preparing chickens in whole or part, and sanitation of all related equipment and premises. Performed one on one contact with customers in preparing custom meat packages and monitored deli counter serving lunch meats and salads to customers as requested. Assigned on weekends to operate as Assistant Store Manager to resolve customer complaints, approve check cashing, and oversee 2 stock persons and 2 cashiers.