Phillip A. Zack Email & Phone Number

United States

- Manage end - to - end customer implementations and complex financial projects for AutoLeap’s mid - market customers- Act as a trusted advisor to implementation customers by providing best practices and identifying areas of opportunity

Orlando, FL (Remote employee)

• Led dual roles at a SaaS provider, focusing on enhancing customer satisfaction across a rapidly expanding national portfolio.
• Guided end-to-end new client implementations, serving as the primary contact for training and support while collaborating internally with sales, product, and account management teams to optimize the customer experience.
• As an Implementation Manager, I oversaw the execution of 120 new client implementations and served as the lead agent for over 70 accounts. My responsibilities encompassed project management, client training across all.
• In the capacity of a Customer Success Manager, I effectively managed a portfolio of more than 120 clients, ensuring their retention and fostering positive customer experiences and outcomes. My activities included.
• Functioning as a Team Onboarding Liaison, I played a pivotal role in training and onboarding seven newly hired team members, imparting company processes, and facilitating their product knowledge acquisition.
• As an Internal Liaison, I established connections across all company departments to establish uniform policies, procedures, and messaging for company services and products. I collaborated closely with product and.

Palos Heights, IL

• Oversaw operations across a significant area in Illinois while working as a Support Lead and Trainer at a software/tech company. Collaborated closely with development and management teams to facilitate the rollout of.
• Managed technical and web application support for more than 75 customer groups as part of my role as a Customer Support Lead. Addressed their concerns through various communication channels, including email, phone, and.
• Conducted training sessions for both new and existing customers, serving as the primary company software trainer. These training sessions took place on-site and remotely, allowing clients to quickly adopt new products.
• Played a pivotal role as a quality assurance tester during the development phase of products and contributed to software releases and deployments to ensure the highest level of product quality.
• Acted as a bridge between our company and offshore/international contractors, facilitating effective communication and instructing them on the intricacies of our company's business logic through virtual communication.
• Crafted comprehensive documents, manuals, and instructional videos, taking responsibility for manual and content development. These resources were designed to assist both external customers and internal company users.

Chicago, IL

• Managed the clinical placement contract processes for the College of Nursing, overseeing the collection, distribution, and maintenance of requirements for student clinical experiences. Additionally, I completed and.
• Successfully streamlined and implemented the clinical contract process for nine internal college departments, supervising the execution of more than 300 contracts over a span of six years. This standardized process.
• Managed the extraction of clinical requirements, including document submissions, computer training, and government fingerprinting, ensuring the completion of these requirements for over 200 students across 15 clinical.
• Facilitated the registration process for over 1,200 college students, guaranteeing that they had the necessary permissions to enroll in their required courses each semester. Addressed and resolved issues for both.
• Streamlined the process of data reporting as the college intermediary for over 250 faculty and staff members.
• Provided daily assistance to potential applicants in undergraduate, graduate, and non-degree-seeking programs. Collaborated in processing over 1,500 nursing applications in a three-year period, which encompassed.