Phil Murdoch Email & Phone Number

Wellington, New Zealand

Wellington, Wellington Region, New Zealand

Wellington, Wellington Region, New Zealand

Wellingtom

Project management of a number of property developments

Wellington

Developing proposal for new business

Wellington

Is the conduit between Business Customer Service Delivery and the wider organisation; leading a team which is responsible for:- effectively owning and managing customer propositions, offers and business systems- identification and implementing opportunities for enhanced customer experience- ensuring operational planning, reporting, budgeting, risk.

Wellington

Responsible for working within the Business Customer Service Delivery management team, leading the transition to the new organisational structure and ensuring readiness for the implementation of a replacement IT system.

Wellington

Delivery of an enhanced Health & Safety Management System; including the updating of the policy and procedures, given the recent changes to the legislation. Also conducted market assessment of application software for real time reporting. Selected vendor and developed content, including engagement and implementation plan.

Wellington

Lead in the migration of customer information and systems to a new management software application.

Wellington

Senior Relationship Manager in the small-medium enterprise and commercial markets. Responsible for the development of relationships and customer management plans to ensure needs were meet or exceeded. Also responsible for proving coaching and development to staff.

Wellington

Designed and facilitated the build of a property management application from concept to implementation; this included leading the tender process.The outcome was the selection of an offshore development company which resulted in a 60% cost saving.Completed current and future state process maps for key area’s across the business.

Wellington

Responsible for:- Delivering a five-year strategic plan built around a balanced score card approach - Leading the relationship with PwC on a Business Transformation project for nine months which resulted in a new targeted operating model for Public Trust.- Developing and delivery of the annual Business and Sales Plans for Retail Customers, coupled with.

Wellington

Worked in five different roles across a variety of organisations, focusing on delivering commercial outcomes.Responsible for:- Managing the design, build and implementation of an integrated web based management tool - Transform a business unit through introducing new systems and processes to drive commercial outcomes- Devise and implement a culture change.

Wellington

Responsible for - The strategic direction, and operational efficiency of the main platforms of The National Bank of New Zealand and ANZ NZ Contact Centres. - 460 staff, 24/7, located across three sites in Wellington and Auckland. Part of the team that merged two iconic brands.

Wellington

Specialists Units included: Direct Branch, Direct Investments and Direct Business Banking, with 105 staff nationally.Responsible for:- The strategic direction, and operational efficiency of the Direct Specialist team- Initiating new initiatives to build FUM and net profit across the business- Providing support and administration for the on line.

Wellington

Responsible for leading and developing a team of 12 specialist Business Banking Managers and support staff, with the objective of profitably building our book, coupled with the delivery of exceptional service.

Christchurch

Responsible for providing effective leadership and management of strategy in order to profitably grow market share.

- Sales and leadership roles in the finance sector; - Senior Manager – Corporate and Business Banking- Area/Sales Manager - Money Market Dealer- Learning and Development Consultant- Branch Manager