Phoebe G. Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

As the first UX practitioner at my firm, I am working to establish UX design and research processes to meet our users’ unique needs. This effort includes…- Building a comprehensive design system and documentation for our diverse suite of development platforms and tools (in progress) to improve consistency, accessibility, and efficiency of our design output and workflows- Conducting user research in an environment where doing so is not the cultural norm, to ensure products are aligned with user needs and mental models. This includes interviews, card sorts, workshops, and usability testing.- Collaborating with developers who may not have worked with a UX Designer prior to me, ensuring designs are viable across devices and user scenarios- Designing the low to high fidelity prototypes for our firm’s internal digital products (dashboards, native mobile applications, and desktop applications) - Presenting user research and design deliverables to stakeholders at all levels, at times providing alternatives to stakeholder requests that best meet user needs

Chicago, Illinois, United States

- User interviews, persona creation, prototype design, and user testing for mobile-first applications - Design and develop scalable inbound and outbound business interfaces for global law firm- Functional requirements gathering and translation of requirements into apps, automations, and dashboards- Design reusable application components and design system in Figma for firm-wide use

Chicago, Illinois, United States

- Designed and developed Microsoft Power Platform solutions, including Dynamics CRM, Power Applications, Automations, and BI Dashboards using User Centered Design principles- Led live discovery and user testing sessions to develop effective, user-centered solutions- Project managed overseas Development team workstream, ensuring timely and effective delivery of features- Mentored interns; providing consistent stream of project support and development opportunities - Designed and analyzed DEI surveys to provide engagement insights and policy recommendations- Designed and facilitated firm-wide trainings on technology skills, Diversity & Inclusion, and Agile PM

Chicago, Illinois, United States

- Designed and developed Power BI dashboards to increase ease & sustainability of funder reporting - Designed and analyzed organization-wide Inclusion & Engagement survey, receiving a 90% response rate from full-time staff - Led selection of organization-wide, integrated CRM system including needs & competitor analysis- Advised org leadership on data-driven DEI initiatives to counteract unconscious bias in program selection process with a pool of 600+ applicants- Supervised IT Intern, providing a steady stream of projects that met her professional development goals

Greater Chicago Area

- Analyzed all awards and relationships to assess fundraising progress and opportunities- Coordinated grant application & reporting processes to ensure grant compliance- Audited hundreds of grant & donor records for accuracy and consistency- Communicated with donors to ensure paperwork is completed by all parties and expected deliverables are processed - In-processed and acknowledged all revenue from corporate sponsors, foundations, and individuals- Prospected for funding opportunities across the country

The Writing Program

- Developed individualized tutoring plan for clients from diverse cultural and educational backgrounds - Provided writing skills, emotional support, and encouragement to bolster clients’ self-confidence- Created manual with resources and best practices for future tutors to conduct successful Writing Place appointments- Assessed needs of primarily international and English Language Learning clients and implement appropriate revision strategies using direct and indirect tutoring methods

Evanston, Il

- Advised students on building strong resumes, individualizing cover letters, and utilizing online career platforms- Improved flow of students between NCA and The Writing Place by designing a visual guide- Counseled students using collaborative coaching methods to develop student’s career goals, identify relevant career resources, and boost self-esteem- Created and presented proposal for increased collaboration between The Writing Place and NCA

Evanston, Il

- Coordinated a team of 9 students to put on a variety of events and projects to improve mental health on campus- Coordinated and facilitated meetings with 20 student leaders from 8 different mental health groups to foster collaboration and encourage cross-marketing of events- Communicated with stakeholders about our initiatives and promptly and professionally respond to all emails- Created a website to maintain web presence for non-Facebook users and Northwestern Alumni

Chicago

- Facilitated art therapy, gentle movement, and group meditation sessions with small and large groups of adult clients with behavioral and mental health concerns- Assistant-taught an Early Head-Start classroom of 12-20+ students from diverse cultural and socioeconomic backgrounds - Communicated with parents of students in Head-Start classroom to clarify child’s progress and perceived needs - Supervised client outings to the Greater Chicago Area and to the Museum of Science and Industry - Observed English Language classes for adult and youth AHS clients

Greater Chicago Area

- Designed website and posters to market available services and group therapies- Wrote letters to doctors in Chicago area to encourage referrals to Accepting Therapy

Evanston, Illinois, United States

- Managed, implemented, and marketed events aiming to reduce stigma of mental illness on Northwestern's campus- Established and maintained partnerships across student-groups to improve event turnout and enhance collaboration in event creation- Led a committee of 8 students to manage logistics of events

Ux Design Immersion (500+ Hours), Specialization In Ui

Coursework: UX & UI design, user & usability research, strategy theory & practice Mentor: Michael Makes; Director of Design at Heady |.

Bachelor Of Science - Bs, Human Development & Psychological Services

Coursework included ethnographic research methods, designing for social change, psychology, neuroscience, counseling methods