Phoebe Montero-Reglos, Lssbb Email & Phone Number

Taguig, Ncr, Ph

Taguig, Ncr, Ph

-Delivers process improvements and sustainable solutions through data driven analysisand actionable insight.-Supports the Global Business Service Teams(Dublin, Manila and India) with descriptive,explanatory, predictive and prescriptive process analytics.-Works on data mining, visualization and data storytelling to be presented to thestakeholders with Tableau, Excel VBA and Power Applications.-Develops and deploy simple automation & Interim prototypes with VBA and powerapplications.

Philippines

-Overseas the analytics lifecycle to identify, analyze and present relevant data insights.-Implements the reporting/business intelligence solutions, and the application of advancedquantitative modeling.-Provides direction of data assets and is responsible for data strategy, quality, standards,and service levels.-Governs, defines and implements policies, standards and metrics for effective andefficient use of data and statistical models.

-Customer Care liaison for escalations, team workload and performance.-Creates the Standard Operating Process (SOP) for Customer Care.-Knowledgeable with Logistics Solutions and Fast Lane Service Team processes.-Facilitates trainings for CHIP Customer Care new hires and Onshore Partners.-Develop dashboards and reports to be presented to the stakeholders.-Worked closely with the IT developers to launch the BOT for FedEx Supplies.-Participates/facilitates call, email and case audits.-Awarded as Customer Care Top Performer by the CHIP ELITE (Exceptional leadership,Inspirational Talent, and Ethics) team and received special awards for Accountable,Innovative, Mission driven, Integrity and Inclusive.

Philippines

-Provides excellent customer service experience as a front line support to handlecustomer inquiries via email, inbound calls, and Salesforce cases.-Consistently exceeds metrics; and consecutively ranked as top performer.

Philippines

-Specializes in evaluating and reporting customers billing information and history.-Provides assistance and instructional walk through on the email platform.-Lead and closed sales by pitching customer plan/subscription based on the customerneeds.-POC for escalations and scorecard updates.