Phoebe Smith Email & Phone Number

Hastings, Gb

East Sussex, England, United Kingdom

Case Manager for the Refugee Employability Programme (REP), a Home Office initiative, supporting refugees with complex needs as they integrate into UK life. This fast-paced role involves one-to-one problem-solving, helping clients from diverse backgrounds overcome barriers to housing, employment, and language skills, while fostering partnerships with local organisations to create sustainable opportunities.Primary Responsibilities: - Proactively identifying and reporting safeguarding concerns to protect vulnerable individuals.- Supporting clients with emergency housing needs, including homelessness prevention and facilitating access to emergency accommodations.- Building and maintaining partnerships with local councils and outreach teams to provide targeted assistance for those facing homelessness.- Collaborating with clients to create tailored personal development plans, setting clear goals to enhance their personal and professional growth.- Conducting in-depth research to identify relevant training opportunities and course providers for client upskilling.- Referring clients to counseling services to address mental health and emotional well-being needs.- Assisting in the transfer and recognition of international qualifications through E-NICs to support clients’ employability.- Guiding clients in developing skills and gaining experience, empowering them to successfully enter the workforce.

East Sussex, England, United Kingdom

Responsible for supporting and empowering local communities through the development and delivery of community-driven projects. The role involved fostering engagement and facilitating access to essential services, with a focus on addressing social isolation, improving employability, and promoting overall well-being. By collaborating with local organisations, residents, and key stakeholders, a range of initiatives were created to enhance community resilience. Through building partnerships and encouraging active participation, sustainable opportunities were developed to help individuals connect, thrive, and achieve greater independence.Primary responsibilities: - Conducted in-depth research into the needs of the Bexhill community to develop a successful community hub.- Established a Beach School, including training and upskilling a facilitator to deliver high-quality outdoor learning experiences.- Designed and coordinated Holiday Activities and Food (HAF) school holiday clubs for children eligible for free school meals, ensuring a safe and engaging environment- Led on safeguarding practices, ensuring the team adhered to safeguarding protocols in all activities.- Organised and managed community events, such as the Newhaven Christmas Market, fostering local engagement and participation.- Contributed to the development of a Cycle Hub in Newhaven, coordinating “Learn to Ride” sessions for children in collaboration with external providers.

Kingston Upon Thames, United Kingdom

Project Manager ‘Good Energy Club’: Responsible for developing a programme of physical activities aimed at supporting individuals struggling with mental health, particularly those recovering after hospitalisation. The programme focused on providing a safe and inclusive environment, helping participants gradually regain the confidence to engage in physical activity. By creating this supportive space, the initiative enabled individuals to rebuild their self-esteem and, over time, gain the confidence needed to pursue further opportunities such as education, employment, and stronger connections within their community.Primary responsibilities include:- Designing and delivering a diverse timetable of activities that promote physical wellbeing and tackle social isolation.- Establishing and managing strategic and operational partnerships with key stakeholders, including community mental health teams, GP practices, and local sports and leisure providers.- Leading the creation, growth, and management of Hestia Kingston’s Community Hub, offering workshops and activities for Hestia clients and the wider Kingston community.- Recruiting, training, and overseeing volunteers to ensure the smooth running of physical activity sessions, employment workshops, and community events.- Identifying and developing opportunities to support service users in their journey towards greater independence.- Developing targeted marketing and communication materials aimed at volunteers, potential service users, and community partners.- Collaborating with Good Energy Club members to co-produce activities and events, fostering a sense of ownership and participation in both design and delivery.

London And University Cities

Responsible for commercial growth across multiple core locations, through the continuous development of customer-experience and ownership of revenue generating events.Primary responsibilities included:- Creating and managing key stakeholder relationships with external attraction partners, to increase and vary the range of activities and experiences to hostel guests.- Planning and delivering internal activities and events across multiple sites throughout London and the South West.- Implementing and managing a training program for a team of ten Activity Team Leaders.- Ownership and issuing of contracts between the YHA and external partners.- Reporting on engagement and financial KPIs of the department to the senior leadership team.- Recruitment and management of the volunteer program.- Scoping and building the case for potential new brand partners.- Creating engaging internal marketing material, including posters, leaflets, vouchers and training manuals.- Itinerary curation for visiting schools and social groups.- Ownership of social media platforms across all London YHA sites.- Management and target setting for Activity Team Leaders, through monthly one-on-one and group meetings.

London, United Kingdom

·Identify opportunities and arrange for new pitches at a range of London food markets·Manage regular pitches along with ad-hoc events and festivals·Liaise with customers and courier drivers to facilitate collections and deliveries to and from multiple sites and stall locations·Accurate record keeping of stock levels and sales·Cash handling and balancing·Recruiting and managing both regular and casual event staff·Contributing to social media content

Yha London Central

·Key member of front of house staff, responsible for managing reservations and assisting guests with all aspects of their experience·Generated daily reports from internal reservations system to assist in housekeeping and stocktaking tasks·Shift supervisor - responsible for ensuring each team member fulfilled all required tasks and for handling queries and complaints from guests·Cash handling and balancing of float, ensuring all cash transactions are recorded and accounted for.

Sydney, Australia

·Create and maintain strong working relationships with upper management and reception staff to provide a fun and relaxed yet professional working environment·Generate daily reports from internal reservations system to assist in housekeeping and stocktaking tasks·Shift supervisor - responsible for ensuring each team member fulfilled all required tasks and for handling queries and complaints from guests ·Cash handling and balancing of float, ensuring all cash transactions are recorded and accounted for.·Allocate and confirm all reservations and follow up any outstanding balances·Ensure all room accounts and rates are correct, fixing errors and communicating any special offers to staff·Create rosters for staff ensuring all shifts are appropriately covered