Building a contact center analytics platform that improves operation efficiency by identifying the action sequences in customer service call audio or chat transcripts using AI.

Led a team of speech and language processing experts to build real-time conversational AI solutions that enabled contact center agents to help customers more efficiently. Finetuned state-of-the-art, pre-trained automatic speech recognition (ASR) and large language models (LLM) for domain-specific tasks: intent and named entity recognition, sentiment and customer satisfaction classification, summarization, topic modeling, dialog structure induction, retrieval-augmented generation.

Developed real-time forecasting models with deep learning for a NASA SBIR Phase II contract to improve energy system resiliency with timely warnings of hazardous geomagnetically-induced currents (GIC) caused by geomagnetic storms. Led MLOps projects on automation to improve the operational efficiency of EY’s federal audit teams.

QS-2 was acquired by EY-Parthenon in March 2022

Built and led a team of data scientists and engineers to implement end-to-end ML solutions that enabled data-driven targeting and improved the efficiency of $160MM national voter mobilization programs in the 2020 election. Deployed ML models that 2x program success rates, generated ~1.6MM voter registrations and ~5MM vote-by-mail applications in key states. Designed randomized controlled experiments to improve the reliability of product insights. Modernized data infrastructure by building new ML and analytics pipelines on AWS.

Founded the nonprofit organization with Harvard Law Professor Lawrence Lessig to advance U.S. democracy reform via high-profile litigation, advocacy, and education projects — its “faithless electors” case received a ruling from the U.S. Supreme Court in 2020. Built partnership networks with legal experts, social media consultants, and volunteers to deliver projects under tight budgets and timelines.

Advised Members of Congress and congressional staff on fiscal and monetary policy issues for congressional hearings and delegations, in consultation with top subject matter experts at the Federal Reserve, federal agencies, international organizations, academia, and think tanks. Produced analytical reports on federal policies and legislative proposals.

Europe and Central Asia, Poverty Reduction & Economic Management Unit (ECSPE) • Developed and implemented a fiscal database for the Europe and Central Asia region through collaboration with the World Bank country offices. • Supported senior staffs in drafting reports on recent public finance developments, fiscal implications of the 2008-09 crisis, and medium-term fiscal projections in ECA countries.• Analyzed major macroeconomic and financial indicators for periodic Euro-zone crisis monitoring in the ECA region.Development Economics & Chief Economist, Macroeconomics & Growth Unit (DECMG) • Analyzed Peru census data using various microeconometric models with Stata for a peer-reviewed publication on the socioeconomic impacts of mining activity in Peru.Latin America & the Caribbean, Financial Management Unit (LCSFM) • Conducted a regional study on public financial management reforms and the quality of public service provision in Latin America & the Caribbean region.

Served as an instructor in the following courses at American University:• Applied Econometrics II: Stata Lab (Graduate) • Introduction to Econometrics: Stata Lab (Undergraduate) Served as a teaching assistant in the following courses at American University:• Applied Econometrics II (Graduate Time Series & Panel Data Econometrics) • Senior Thesis Seminar (Undergraduate) • Introduction to Econometrics (Undergraduate) • Microeconomics (Undergraduate) • Macroeconomics (Undergraduate)

Division of Policy and Planning• Supported Senior Programme Officers in policy analyses for the State of the World’s Children and other UNICEF companion publications using child poverty data.• Assisted in building a SQL database for data from Poverty Reduction Strategy Papers, which included a broad range of demographic and social indicators on 58 developing countries.