Philip Hove Email & Phone Number

Milwaukee, Wi, Us

Wisconsin, United States

Brookfield, Wisconsin

Supporting software product development teams within Fiserv’s Bank Solutions division. Provide qualitative and quantitative user research support across a range of retail, commercial, and bank-facing products in addition to user interface design consulting to internal teams. Part of a team of 11 UX professionals.

Greater Milwaukee Area

User experience consultant in the greater Milwaukee and Madison, Wisconsin markets.

Madison, Wisconsin Area

Led multidisciplinary, multinational, user experience team responsible for user interface (UI) and report design, user research, and technical writing. Reported to VP of Engineering.Championed successful creation of online Research Panel fueling user-centered design. Made initial proposal to senior management and obtained buy-in. Worked with legal representatives, updating public website privacy statement and ensuring adherence to child privacy laws. Collaborated with marketing and… Show more Led multidisciplinary, multinational, user experience team responsible for user interface (UI) and report design, user research, and technical writing. Reported to VP of Engineering.Championed successful creation of online Research Panel fueling user-centered design. Made initial proposal to senior management and obtained buy-in. Worked with legal representatives, updating public website privacy statement and ensuring adherence to child privacy laws. Collaborated with marketing and IT departments on project requirements; created final product with marketing web designer.As member of R&D management team, coordinated project staffing by assigning user experience (UX) staff to various projects. Also, communicated project status updates to senior management and project management.Oversaw UX team grow from 11 to 13 people by taking over ownership of recruitment process and participating in candidate selection and interviewing. Convinced senior management of specific hiring needs and changing market trends. Coordinated all necessary documentation for job descriptions, job postings, and approvals to hire with human resources department. Show less

Greater Milwaukee Area

User experience team manager responsible for building UX discipline at API Healthcare. Supervised team building, mentorship, budget planning, and strategic initiative leadership. Mentored junior team members.Planned and conducted company’s first formalized usability test with domain experts at yearly customer meeting so that end user feedback could inform evolution of UI design. Introduced survey methodology and toolset for conducting product-focused research, increasing… Show more User experience team manager responsible for building UX discipline at API Healthcare. Supervised team building, mentorship, budget planning, and strategic initiative leadership. Mentored junior team members.Planned and conducted company’s first formalized usability test with domain experts at yearly customer meeting so that end user feedback could inform evolution of UI design. Introduced survey methodology and toolset for conducting product-focused research, increasing number of ways to collect end-user feedback to inform product design. Show less

Greater Milwaukee Area

Integrated user-centered design into product development cycle. Collaborated with visual designers, software developers, and project managers to create efficient, effective, and satisfying user experiences. Championed introduction of user interface prototyping tool for iterative design so new designs could be mocked up quickly and explored before incurring additional coding costs.Redesigned UI of tool for upgrading client software resulting in improved speed and efficiency.

Greater Seattle Area

Chief leadership and management of user research planning and testing initiatives for AAA video game titles on Xbox 360 and Windows PC. Competitive software benchmarking, as well as vendor budget management, and vendor contract negotiations. User research champion and subject matter expert. Collaborated with producers, studio management, software developers, game designers, and marketing groups ensuring consumer feedback impacted design decisions.Improved user experience of… Show more Chief leadership and management of user research planning and testing initiatives for AAA video game titles on Xbox 360 and Windows PC. Competitive software benchmarking, as well as vendor budget management, and vendor contract negotiations. User research champion and subject matter expert. Collaborated with producers, studio management, software developers, game designers, and marketing groups ensuring consumer feedback impacted design decisions.Improved user experience of high-profile big-budget video games through usability and play testing with members of target demographic. Communicated design recommendations to core development teams based on end-user feedback.Owned relationships with external vendor agencies including contracts and budgets.Organized and ran competitive benchmarking initiative that provided studio management and internal development teams with subjective rating data about internal games as well as those from top competitors.Employed innovative user-centered design methodologies, improving UI and system functionality.Represented Microsoft at 2006 Game Developers conference by team-teaching full day session on user research in game design. Received several accolades from management, including select “Gold Star” award. Show less

Benton Harbor, Michigan Area

Responsible for incorporating human factors, ergonomics, and usability principles into product development cycle of cooking appliances for Whirlpool brand. Mentored interns and junior usability specialists. Managed behavioral research projects as well as vendors. Responsible for benchmarking initiative, coordinating research activities, and communicating design recommendations to product teams. Collaborated with industrial design, engineering, and marketing groups. Managed relationship… Show more Responsible for incorporating human factors, ergonomics, and usability principles into product development cycle of cooking appliances for Whirlpool brand. Mentored interns and junior usability specialists. Managed behavioral research projects as well as vendors. Responsible for benchmarking initiative, coordinating research activities, and communicating design recommendations to product teams. Collaborated with industrial design, engineering, and marketing groups. Managed relationship with external vendor agency.Improved usability and accessibility of free-standing ranges, cooktops, and ovens (United States patent D553431) by integrating various user-centered design methodologies like usability testing and qualitative assessments into the product design process. Coordinated benchmarking initiative with international sister user experience groups from Italy and Mexico helping unify UX practices across global consumer design offices. Usability intern – 2002. Show less

Phd, Experimental Psychology (Human Factors Focus)

Activities and Societies: ACM, APS, HFES

Ma, Experimental Psychology (Human Factors Focus)

Ba, Psychology