Prae Damrongcharoen Email & Phone Number

Us

Lead change management for sales & customer management business transformation project

Washington, Dc, Us

London, England, Gb

- Led Order and Execution Management System software development in post-merger integrationproject, valuing £250m, providing LSEG’s first trading capability for equities, futures, and options- Drove trading and analytics software delivery for capital & financial markets involving over 80+developers in Asia, Europe, and the US

Bangkok, Th

- Led Customer Excellence program from design, execution, measurement & benchmarking, and sustainment. Key projects include customer balance scorecard at corporate and organization levels, internal & external SLA management, and incident & complaint management process revamp, and Salesforce service cloud deployment.- Led Digital Assets brokerage, exchange, & fund management licenses application and activation with Securities and Exchange Commission (SEC) for complaint handling module

Us

- Led business implementation and management of change of Customer Experience Initiatives, including Net Promoter Score, Customer Onboarding, and Customer Feedback Redesign. Facilitated resource assignment, identified/defined preferred market-facing resources’ behaviours, drove for insights analysis, tailored trainings to different sets of users – representatives, managers, leadership, & support functions.- Advised and collaborated on vision and roadmap development, including adoption program, for ExxonMobil Chemical’s global Salesforce platform empowering more than 4,500 employees. Assessed existing process competencies, looked out for new capabilities, and prioritized. Key implementation includes Lead Management where process, data, and user experience integration to existing Pipeline Management were successfully & seamlessly executed. Process guidance, adoption plan, and cross-business alignment were built.- Champion Agile methodology and User Centered Design concept within working team to improve user experience of enhancement

St. Paul, Mn, Us

- Led global data integration projects transferring customer and product data from multiple systems, including SAP, to Informatica to give corporate HQ a global view across platforms, regions and business lines- Established data governance and management through identification & documentation of business data assets, data lineage transparency from source to reports, establishment of data policies and rules, and data quality measurement and reporting at business and system levels to enable a data centric organization- Facilitated, trained, and coached Green Belts in the use of Lean Six Sigma tools and provided general consultation to the organization on use of Lean Six Sigma methodology

St. Paul, Mn, Us

- Led cross functional team through Lean Six Sigma DMAIC methodology reducing Days Sales Outstanding by 9 days for large China Water & Heavy Industry customers via accelerated invoice acknowledgement and improved cash collection processes - Led online T&E reimbursement system deployment for Asia Pacific countries impacting 2,500 employees with annual spending of US$30m, enhanced Record to Report T&E processes to fit individual country tax, local GAAP and corporation internal requirements, and consolidated cross country shared services

Us

- Supervised intercompany accounting analysts handling over US$10b per annum intercompany billings- Led implementation of new intercompany accounting flow for Papua New Guinea Upstream affiliates that minimized corporate foreign exchange exposure - Led ERP upgrade for FI module from SAP R/2 to SAP R/3 ECC 6.0

Us

- Led internal audit preparation resulting in satisfactory comment; directed compliance with multiple internal control and process requirements for a group of 57 employees- Performed risk assessment and designed controls steps to mitigate risks exposure in accounting processes - Led local management of change in roll out of global record retention program to restructure corporate culture in record keeping

Us

- Endorsed accounting system enhancement for all Asia Pacific projects valuing up to US$9b- Redesigned catalyst acquisition process to automate project cost capturing of US$600m- Enhanced control for intercompany process for world-wide ExxonMobil affiliates by developing control report for account determination structure precluding US$5b per annum exposure

Us

- Advised global offices on accounting standards and methodology for new business initiatives - Led and developed 5 regional advisors based in Argentina, Brazil, China, Hungary and Thailand to perform advisory role; shared regional best practice and learning - Constructed a model to automate foreign exchange transaction validation for all non-US currency companies within ExxonMobil