Phu V. Email & Phone Number

San Jose, California, United States

- NPI (New Product Introduction) operational process owner of software & cloud products- Scale tops-down strategic corporate initiatives into executable operational processes- Implement adoption methodologies across Operations to quickly ramp-up software & cloud transformation and go-to-market execution- Build business cases to fund transformative business.

San Jose, California, United States

- 3rd Party SolutionsPlus products process owner- Manage software fulfillment through NPI (New Product Introduction) operational delivery- Enable software offers for commerce through operational monetization process- Drive capability change requirements, transforming delivery efficiency

San Jose, California, United States

-Lead subscription and service transformation project requirements-Scale services operational process to meet strategic initiatives through cross-functional engagement-Manage monetization of software subscription & service products through operational process engagement

- Lead service offers to market through operational monetization process- Drive transformative change requirements through SOT (Software Operations Transformations) program- Deliver training instructing peers on utilization of new subscription-based capabilities

San Jose, CA

Home Networking Business Unit (HNBU) Sales Operations- Performing sales commissions operations insuring proper compensation for Cisco Home Networking BU.- Creating monthly commissions accrual accounting report insuring proper balances are in place for incentivizing sales teams.- Allocating goals commits, aligning closely with sales leaders across all.

San Jose, CA

US Public Sector SLED - Contract Management and Compliance- Managing State Local Education (SLED) purchasing contracts between Cisco Partners and SLED purchasing entities.- Performing quarterly reporting sales metrics, analysis, and reviews.- Creating sales metrics presentations for upper management.- Onboarding Cisco Partners to SLED purchasing contracts.

• Finance Systems Business Support Lead Analyst overseeing ongoing support of Cisco's Oracle deployment in the area of sales crediting and commissions compensation.
• Supporting sales compensation issues for all levels of the sales organization through the Issue-to-Resolution Team (I2R) within Cisco’s Global Sales Compensation Organization.
• On-boarding new sales channels business models leveraging expertise in the areas of sales crediting, commissions compensation, sales finance, and… Show more
• On-boarding new sales channels business models leveraging expertise in the areas of sales crediting, commissions compensation, sales finance, and reporting analytics.
• Performing reporting metrics, trending analysis, and identifying key areas causing loss of sales productivity.
• Decreasing loss of sales productivity through quick resolution of complex business issues for sales finance, sales operations, and sales account teams through collaboration with cross-functional business and IT teams.

• Business Systems Analyst supporting operations for the end customer facing Service Contract Center application for the Customer Advocacy (now Cisco Services) division of Cisco Systems.
• Created BRD for Cisco Service Contract Center support portal completely eliminating all email based support.
• Created, maintained, and provided accompanying training for new support processes across the Cisco Service Contract Center.
• Delivered monthly business requirements to IT Teams as a part of… Show more
• Delivered monthly business requirements to IT Teams as a part of ongoing support project deployment of Cisco Service Contract Center. Show less

• Learning Support Specialist responsible for supporting Cisco's Career Certifications portal and internal Education Management System (EMS).
• Outperformed expectations of by greater than 350%, setting watermark for issue resolution.
• Improved overall Team performance by improving workflow charts for case handling.

• QA Engineer for Plextor's Optical Storage Engineering division.
• Performed, designed, and executed test matrices insuring compatibility across MAC OSx, Linux, and Windows platforms.
• Consistently delivered all QA requirements for both software and hardware insuring 100% completion of targeted release date for new product deployment.
• Responsible for replication of issues discovered by end users as reported by the Customer Service and Support Team.
• Explored creative… Show more
• Explored creative end-user usage of Plextor products in the areas of multi-media video applications and DVD authoring.