Lola’s Cafe Contributed to the flow of operations through various roles and teamwork.•Undertook multiple roles, including Floor, Expeditor, Host, and Queue Management (QM).•Collaborated closely with team members to ensure smooth and efficient operations.•Assisted other service crew members to maintain high service standards and operational effectiveness

Contributed to multiple events under the Company with diverse roles and responsibilities, adapting to the unique needs of each event.•Amazon Web Services (AWS) Summit Singapore, 2019•Money20/20 Asia, 2019•Light to Night Festival, 2019•Launch of CHANEL Factory 5 Collection – 100th Anniversary of N°5 perfume, 2021•COLDPLAY Music of the Spheres World Tour, Singapore, 2024

Stationed at Millenia Walk, with rotations at Raffles City and Scotts Square Flagship Store. Adapted to staffing needs by supporting various outlets to ensure smooth operations despite a lean workforce.•Performed service crew duties, including queue management, POS system operations, and maintaining cleanliness.•Completed ad-hoc tasks as assigned to enhance customer experience and operational efficiency.

•Primarily responsible for picking and packing orders from the delivery platform Deliveroo, ensuring accurate and timely preparation of customer orders.•Performed additional duties, including replenishing products on shelves, conducting temperature screenings, assisting shoppers with queries, and supporting cashier staff with packing groceries, especially during peak hours.

•Attained the Food & Beverage Certificate in 2020.•Performed barista duties and played a key role in training new staff members.•Contributed to the successful Christmas and Halloween launches, including decoration setup, preparation of new beverages, and organizing back-of-house operation

Contributed to a positive dining experience through customer service and efficient operations.•Served food and beverages, ensuring customer satisfaction and a pleasant dining atmosphere.•Performed cashiering duties, accurately processing customer orders and handling payments.•Cleared and sanitized tables promptly, preparing them for the next guests.•Maintained a clean and organized work environment, adhering to safety and sanitation standards.•Assisted with additional duties, including occasional dishwashing and care of plant products, to support overall operations.

Responsible for ensuring a smooth check-in process and providing guest support for Genting Dream Cruise•Managed passenger check-in procedures, including passport verification, collection of travel documents, and issuing room keys.•Performed ad-hoc duties such as crowd control and assisting passengers requiring wheelchair support.

- Collaborated with the team to strive to achieve 100% sales target daily during the month of December for Christmas - Maintained high-level product knowledge and promote new products to customers regularly - Handling of cash register, replenishing of shelves and attending to customers.

•Partnered with a South Korea based supplier for Korean Pop albums and merchandises•Achieved over 1000+ positive reviews with zero negative reviews on Carousell •Managed logistics from Korea to Singapore, coordinating delivery and customer collections