Phuc Pham Email & Phone Number

Ho Chi Minh City, Vietnam

1/ Legal Operations - Handle request from internal departments relating to legal advice, legal templates, contract review, toensure compliance and reduce risks.- Monitor & handle company legal documents (of different entities): corporate documents, input &outputs contract,...- Handle request and report from the authorities to comply with the applicable regulations & law.- Handled procedures of enterprise registration change, register employment service operating license, and other compliance procedures as required from the corporate. - Handle admin task: Filing & storing soft & hard legal documents. 2/ Sales Operations- Handle contract life cycle from contract negotiation to contract termination, - Prepare & proceed sales documents (NDA, Bidding docs, Contract, Appendix, Payment Request, Acceptance Minutes, Liquidation,...) which ensure the benefits of the company & minimize possible risks.- Monitor payment requests and ensure due invoice are paid on time. - Coordinate with Project PIC, Program Management for ensuring the project delivery is accordance with the SLA.- Built & optimize working processes & guidelines for Sales Operations.

Vietnam

- Solved requests/complains received from internal depts and external parties regarding loan application process/ product understanding/ system issues....- Produced data extraction logic and necessary sales report templates for internal and external usage. - Executed monthly data reconciliation with external parties.- Organized and participated in outside training sessions for external sales agents. - Developed and documented sales processes.- Led system testing and improvement project of Sales team.- Applied system and business process understanding to propose and execute project to increase sales volume. - Faciliated Sales Support tasks on daily basis. - Enhanced Sales Support team members skills and knowledge regarding product & system understanding, sales processes via personal coaching and training. - Planned and specified Sales Support team's task and structure.

Ho Chi Minh, Vietnam

- Established customer journey within company loan life cycle. - Initiated customer pain points collection and improvement projects.- Pioneered in system and application process testing and benchmarking before official product launch. - Cooperated with HR, MKT, PR depts to organize and lead internal communication project.- Implemented customer centric mindset to front teams via internal tranning project.

Ho Chi Minh, Vietnam

- Managed business processes creation, optimization and documentation.- Consolidated company policies, regulations and procedures. - Maintained the compliance between business processes and actual business operation. - Witnessed the setting up of the core system.- Validated technical specifications to ensure the system would run in alignment with actual business requirements. - Involved in User Acceptance Test (UAT test) of the core system.

Ho Chi Minh, Vietnam