Phuoc Pham Email and Phone Number

PC Installation and Upgrades:Led the analysis, planning, and design of new personal computer equipment, ensuring optimal performance and compatibility.Expertly installed, connected, and tested a wide range of hardware components, including monitors, keyboards, printers, RAM, sound cards, and video cards.Proactively reviewed and upgraded personal computer systems to enhance efficiency and user experience.Ensured data integrity by backing up and restoring client data using Active Directory and Microsoft Intune.Managed the entire lifecycle of IT assets, including inventory management and secure disposal.PC Support:Developed comprehensive flowcharts to streamline troubleshooting and support processes.Diagnosed and resolved hardware, software, and operator issues, coordinating with other IT departments as needed.Skillfully adjusted, repaired, or replaced defective parts, performing thorough testing before returning equipment to users.Provided robust support for user accounts, including network and email password management.Assisted users with VPN connectivity issues and diagnosed network connectivity problems to ensure seamless operations.

Leadership and Technical Support:Led a team providing telephone and online support, ensuring effective resolution of customer technical issues.Applied agile methodology in collaboration with development teams for seamless implementation, remediation, and task monitoring.Delivered quality troubleshooting with clear, patient, step-by-step guidance to resolve problems efficiently.Cross-Departmental Collaboration:Worked closely with departmental leaders to enhance processes and support functions.Communicated across departments, providing valuable insights to digital marketing and product teams on software quality and platform issues, helping to prevent product failures.Technical Proficiencies:Skilled in managing ticketing systems, including Zendesk, JIRA, and TeamDynamix.Experienced with Salesforce CRM integration and proficient in managing MS Office Suite, including Outlook.

Delivered top-tier remote troubleshooting through ticket systems, telephone, and live chat, ensuring swift issue resolution.Diagnosed and resolved client issues with Digital Menu Boards, including glitches, loading errors, and incorrect content, escalating when necessary.Assisted clients with the installation and reinstallation of Digital Menu Boards, ensuring smooth setup and functionality.Collaborated effectively with support teams and business units to provide seamless and efficient problem resolution.Analyzed technical problems and provided solutions using established techniques and tools via email or telephone.

Provided exceptional IT support to end users, addressing software, hardware, network, and peripheral issues.Diagnosed and resolved software installation and connectivity errors on both client and server devices.Utilized ServiceNow for efficient ticket management and issue tracking.

Accurately troubleshooted any arcade gaming issues related to hardware, network, or software.Provided technical support for desktop PCs running VR games on Windows 7, 8, and 10.Tracked daily metrics for games and go-carts by creating, compressing, and sending files to the main server.

Provided compassionate care to adults with cognitive disabilities, utilizing a customized approach tailored to individual needs.Documented clients' daily activities and behaviors with meticulous attention to detail, supporting their autonomy and independence.Promoted social skills and self-reliance through community engagement and creative activities.

Assisted volunteers with basic technical issues and ongoing computer support, ensuring efficient service delivery.Maintained the integrity of operating systems and addressed general technical issues effectively.Proactively expanded software development knowledge to enhance technical expertise.

As a Service Greeter, recorded customer information including name, VIN, tag number, mileage, and existing vehicle damage.Assisted the lot attendant with duties at the service counter and maintained a clean, safe service drive area.Transitioned to Detailer in March 2015, cleaning vehicle interiors and exteriors with attention to sales team instructions.Utilized specialized cleaners, waxes, and polishes tailored to each vehicle and collaborated with other detailers to ensure efficient and timely completion of tasks.

Handled data entry and reservation bookings for airline and train station crew members in a fast-paced call center environment.Efficiently created hotel reservations, demonstrating quick response times on calls and fast, accurate reservation searches.