Phuong Tran Email & Phone Number

Boston, MA, US

• Operations: Successfully devised and implemented daily volume and labor plans, aligning them with operational objectives. Effectively managed vendor freight allocation to ensure site backlog compliance.
• Safety Advocacy and Emergency Response: Played a pivotal role in championing safety protocols and training. Equipped as an Incident Management Team member, skillfully navigated emergency scenarios with a focus on.
• Leadership Development: Played a pivotal role in developing L5 and L4 Area Managers. This included enabling new L4s to master their roles, elevating L5s' influence on business outcomes.

• Operations Launch: Launched TEB9 as an RPND AM, providing vital support to external AMs and PAs through standardized workflows, ensuring consistent daily deliverables.
• Employee Engagement: Spearheaded Project Phoenix, partnering with site HRM to reduce TEB9 attrition. Introduced innovative measures like a shuttle bus service, deep dives on reinstatements, and engaging workshops.
• Performance Enhancement: Drove a significant increase in Pick Rate by approximately 50 units per hour during the initial quarter as a new Area Manager, highlighting quick adaptability and operational efficiency.
• Mentoring and Leadership Development: Guided and mentored Tier 1 AAs to excel in their roles, resulting in their promotion to Process Assistants. Additionally, nurtured a new Area Manager to achieve L6 status within a.

Wall Township, NJ

• Retail Leadership: Spearheaded sales, service, and operational excellence across the retail store and salon, ensuring seamless customer experiences and optimal business outcomes.
• Effective Team Leadership: Directed and managed a dynamic team of 10-20 employees, exhibiting exceptional leadership in hiring, training, performance reviews, and accountability. Championed a culture of performance.
• Strategic Sales Growth: Successfully drove a 2.8% YTD sales increase, meticulously analyzing key metrics and reports to identify growth opportunities and devising actionable strategies.
• Logistics and Inventory: Demonstrated adeptness in overseeing logistical processes, including receiving, shipments, inventory management, and purchasing, ensuring smooth operational workflows.
• Operational Enhancement: Conducted in-depth analysis of operational processes, leading to the implementation of workflow improvements that enhanced efficiency, service quality, and overall productivity.
• Shrink Management and Cost Control: Accomplished an impressive -0.49% shrink against a goal of -1.41% in 2018, highlighting exceptional cost control and loss prevention strategies.

West Long Branch, New Jersey

• Oversaw all sales, service, product, and marketing for the Prestige skin care and cosmetics department.
• Established and maintained brand partner relationships to increase sales growth
• Developed a high-performing team to deliver consistent YOY sales growth
• Planned and executed successful corporate events; called clients and booked appointments

Managed incoming product including receiving, logistics, merchandising, visual standards, and inventory