Phylicia Dennard Email & Phone Number

Leesburg, Virginia, United States

Provide support to the IRS WINS OS Migration Project Management Office (PMO) to migrate approximately 280 W2012R2 applications and the associated 6,200 servers to W2019/SQL2019 using a new process to upgrade server Operating Systems (OS) and SQL Database.Provide support to IRS Stakeholders to support Hybrid In-place Upgrade (IPU) and traditional Side-By-Side (SBS) migration with minimal impact to customers and benchmark previous migration lessons learned.Coordinate migration schedule to integrate apps with SQL, while preserving filing season-premier service priority, encouraging Physical to Virtual conversions, and maximizing the use of IPU migrations over SBS.Collaborate with Collaborate with all Cloud teams (O365 Modernization, Cloud Application, Enterprise Container Platform) and IT Orgs to identify any schedule or workload impacts. Collaborate with application owners to formulate and schedule application’s IPU and SBS milestone completion dates, for approval completion dates for all environments, including DDT, DSTEST, DS/DR environments.Provide guidance and expertise to facilitate interviews to direct applications to virtualize their physical servers.Coordinate with DATA MGMT SVCS & SUPPORT (DMSS) SQL server support team to complete SQL Server migrations for IPU and SBS migration strategiesServed as the Project’s/Application’s Liaison with other IRS sections and External Vendors as needed.Monitor, manage and report migration progress for each application for IPU and SBS migration strategies.Provide implementations services and project management support.Provide SME support and services to install, configure and migration of server build.Provide expertise, services and documentation of business customer’s requirement and install and configure above base-line software. Support migrations of software application to platform. Support and create technical briefing and documentation.

Atlanta, Georgia, United States

Provided support to the IRS WINS OS Migration Project Management Office (PMO) to migrate IRS 7,249 servers to the Windows Server 2012 operating system. Provided implementations services.Provided project management support.Provided support of the Windows Server migrations from servers that are running Windows Server 2003, Windows Server 2008, Windows Server 2008 R2 to Windows Server 2012 R2.Provided SME support and services to install, configure and migration of server build.Assisted with automation of manual server build processes.Provided expertise, services and documentation of business customer’s requirement and install and configure above base-line software. Support migrations of software application to platform. Support and create technical briefing and documentation.Successfully installed, configured, tested, troubleshot, and documented the overall process to ensure successful migration of 7,249 servers to the Windows Server 2012 operating system.Provided priority and target resolution timeframes to ensure IRS critical server infrastructure up and running with good performance, which meets requirements of projects and applications, and minimize the abnormal downtime.Troubleshot major software applications and operating system deficiencies to bring systems and network devices into security compliance.

Suitland, Maryland

As part of a cross-functional team of IT and Systems engineers, provide support planning, development, integration, testing and management of IT services critical to the success of the Decennial Testing and Processing Support (DTAPS) Services to the U.S. Census Bureau Decennial Systems and Contract Management Office (DSCMO). Duties include, but not limited to: Monitoring and troubleshooting network communication and availability, Operating System upgrades/reimages, DSCMO customized application upgrades, applying operating system updates, application updates and configuration changes, remediating operating system and application security vulnerabilities, operating system hardening, Application SSL certificate installation/renewal, frequent use of active directory to manage and configure GPOs, frequent use of Administrator Tools Server manager to manage Local Security Policies, manage application services, shared drive creation and management, IIS administration and management, Registry edits to remediate system security vulnerabilities, etc.

Woodlawn, Maryland

Support Distributed Platforms Capacity Management Branch (DPCMB) with monitoring of the Document Management Architecture (DMA) Health Robotics and The Office of Disability Adjudication and Review (ODAR) Health Robotics infrastructure to maintain high performance rating for the Service Level Agreement (SLA). Provide engineering support for the DMA and ODAR system-monitoring infrastructure including testing of capabilities to monitor new conditions, and engineering activities relating to new tools, capabilities, and the integration of tools to address future needs. This includes continuing the deployment of DMA Health Robotics to all Disability Determination Services (DDS) and ODAR sites using Compuware Client Vantage Active Agent.

Largo, Maryland

Provided system administration/engineering support to the Bureau of Census 2010 Field Data Collection Automation Program (here after referred to as “FDCA”) asset management systems engineered to support over half million (558K) assets. Responsible for managing the hardware and software environment and overseeing the entire asset management solution in both the development and production environments. Perform the following in support of the asset management (Managed Information Systems) systems/environment.

Washington D.C. Metro Area

Provided help desk technical support to PWC employees, contractors and partners in the Washington Metro area. Served as the Market Asset Manager for the Washington Metro area, consisting of 5 regional offices.

Tampa/St. Petersburg, Florida Area

Performed proactive monitoring and initial troubleshooting of network and system issues occurring on firm-wide production servers at the Tampa Data Center in the NOC (Network Operating Center). Also, actively monitored backups using CA Brightstor ARCserve and VERITAS NetBackup.

B.S., Information Technology - Security

Information Technology - Security

A.S., Microsoft Network Engineer/Database Administration

Microsoft Network Engineer/Database Administration

B.S., Information Assurance - Management Studies

Activities and Societies: Graduate 2011Information Assurance