Phylicia Gibbs Email & Phone Number

• Drive student outcomes and success, as the sole academic manager for Data Science bootcamp, through regular strategic check-ins and coaching sessions to evaluate student performance and collaborate towards engaging.
• Partner with Salesforce Admin team to implement strategic changes in the ASM team Salesforce workspace, along with the creation of a guide to provide standardization in the use of Salesforce
• Create and utilize Salesforce reports and dashboards, in conjunction with student engagement data, to strategically identify at-risk student groups and implement proactive communication
• Recommend, build, and implement product innovations to improve the student experience and team efficiency
• Communicate student feedback to internal teams to implement innovative and strategic changes to curriculum, products, and technology that will improve the student experience
• Increased Data Science graduation rate from 43% to 63% in Q1 of 2021

Landover, MD

- Analyzed program and team data to implement strategies to positively impact key metrics and drive business outcomes (i.e. graduation rates, student satisfaction, student retention, and revenue generation)-Developed new sales processes through cross department collaboration to increase new student conversion by 8%- Managed program performance through.

Landover, MD

-Identified potential threats to program success and escalated these findings to leadership with data driven solutions, including decreases in student retention and technical issues- Maintained a world class NPS score (87) as the primary contact for a growing caseload of students while also being a departmental resource for other student support advisor.

- Launched $3.5 million year over year revenue-generating 10-year partnership with Southern Methodist University including Salesforce/CRM buildout, process and workflow design and documentation, and contact strategy implementation- Developed and hosted all student workshops including online orientation, registration, live technical trainings, and program.

- Engage and support consumers and merchants with the LivingSocial brand through email and phone - Address and resolve sensitive corporate escalations on behalf of LivingSocial- Serve as Subject Matter Expert for logistics and consumer experience for LivingSocial Shop vertical- Troubleshoot and resolve product related issues, including order issues and.