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Phylicia I. Email & Phone Number

Customer Success | Ed Tech at Edmentum
Location: New York City Metropolitan Area, United States, United States 10 work roles 6 schools
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Current company
Edmentum
Role
Customer Success | Ed Tech
Location
New York City Metropolitan Area, United States, United States
Company size
501 employees

Who is Phylicia I.? Overview

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Quick answer

Phylicia I. is listed as Customer Success | Ed Tech at Edmentum, a company with 501 employees, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Phylicia I..

Phylicia I. previously worked as Customer Success Manager at Edmentum and Instructional Coach at Houghton Mifflin Harcourt. Phylicia I. holds Master Of Arts - Ma, Ela Adolescent 7-12 from Relay Graduate School Of Education.

Company email context

Email format at Edmentum

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Edmentum

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Profile bio

About Phylicia I.

I spent 4 years building and managing relationships with stakeholders in Japan. During those years, I learned that empathy and respect are critical components of any meaningful relationship, and without them, it’s nearly impossible to recognize and address stakeholder pain points. After managing relationships in various roles for the past 10 years, I am looking forward to combining my skills and experiences in a Customer Success Manager role at an educational technology company. After transitioning to Customer Success, I've been able to create positive experiences for customers, increase client retention for a start up company, and equip them with the tools they need to deliver quality SaaS products to their customers.Here’s a little more about me. I am a:-Strategic relationship-builder with a track record of engaging audiences from diverse backgrounds. -Proven leader with experience onboarding staff, providing professional development, and spearheading DEIB initiatives.-Creative problem-solver with a history of implementing technology and providing users. with comprehensive guidance to fully leveraging the software.I’m always excited to meet new people in EdTech and Customer Success, so let’s connect!

Listed skills include Customer Experience, Writing, Collaborative Problem Solving, Customer Communication, and 53 others.

Current workplace

Phylicia I.'s current company

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Edmentum
Edmentum
Customer Success | Ed Tech
Bloomington, MN
Website
edmentum.com
Employees
501
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10 roles

Phylicia I. work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Current
Edmentum

Bloomington, MN, US

Oct 2023 - Present

Instructional Coach

Houghton Mifflin Harcourt

Boston, Massachusetts, US

As an Instructional Coach, I work with customers and other consultants to promote services, curriculum solutions, and resources. I support educators in deepening their knowledge and stretching their thinking in order to take bold action in the their school community.

May 2023 - Oct 2023

Partner Success Manager

Tuned

New York, NY, US

As a Partner Success Manager, I onboarded and implemented managed relationships for a diverse healthcare client base, helping them to maximize the value from Tuned Cares suite of SaaS products. The client based consisted of third party administrators, self-funded employer groups, and medical practices.

Aug 2022 - Jan 2023

Mll Specialist

East Harlem Tutorial Program

New York, New York, US

As an MLL specialist, I oversaw the program operations. This includes serving as a liaison between internal and external stakeholders, supervising staff members, monitoring progress data for multiple accounts, and providing tiered support to ensure learners reach the goals outlined in their individualized success plans.Notable accomplishment: Leading the.

Aug 2021 - Aug 2022

Founding Enl Specialist | Program Coordinator

University Prep Public Schools

Bronx, New York, US

As a Program Coordinator, I planned and executed the launch of an English as a New Language program for over 100 learners. I onboarded staff members, analyzed their needs, and developed training to ensure instructors were adequately prepared to achieve organizational objectives.Notable accomplishment: Increasing educational technology usage by 40% by.

Aug 2020 - Aug 2021

English For Academic Purposes (Eap) Instructor

Lakeland University Japan (Luj)

Tokyo, JP

As an ESL Instructor, I consulted with adult learners to develop and implement success plans. I gathered and analyzed feedback and used the information to tailor instruction, resources, and support.Notable accomplishment: Serving as the project manager of a collaborative project to standardize 7 courses

Sep 2017 - Aug 2018

English Language Teacher

Fuji Kindergarten
Sep 2016 - Jul 2017
Team & coworkers

Colleagues at Edmentum

Other employees you can reach at edmentum.com. View company contacts for 501 employees →

SD Shane Dennison Shane Dennison Colleague at Edmentum Naples, Florida, United States, United States View → AS Austin Shelton Austin Shelton Colleague at Edmentum Plano, Texas, United States, United States View → CC Cyndi Chancery Cyndi Chancery Colleague at Edmentum Huntsville, Alabama, United States, United States View → KW Kathy Withrow Kathy Withrow Colleague at Edmentum Forney, Texas, United States, United States View → MM Megan Maynard Schmidt Megan Maynard Schmidt Colleague at Edmentum Delaware, Ohio, United States, United States View → JT Javier Trujillo Javier Trujillo Colleague at Edmentum Las Vegas, Nevada, United States, United States View → JM Jeff Murphy Jeff Murphy Colleague at Edmentum Ormond Beach, Florida, United States, United States View → YW Yolanda Whitehead Yolanda Whitehead Colleague at Edmentum Memphis Metropolitan Area, United States View → LA Lisa Ashley Lisa Ashley Colleague at Edmentum Trabuco Canyon, California, United States, United States View → SD Shana Duyck Shana Duyck Colleague at Edmentum Dallas-Fort Worth Metroplex, United States, United States View →
6 education records

Phylicia I. education

Master Of Arts - Ma, Ela Adolescent 7-12

Relay Graduate School Of Education

Master'S Degree, Teaching English As A Second Or Foreign Language/Esl Language Instructor

University At Albany

Japanese Studies

Kansai Gaidai University

Bachelor Of Arts - Ba, Japanese Studies

University At Albany

Bachelor Of Arts - Ba, Linguistics

University At Albany

Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences, General Studies And Humanities

Dutchess Community College
FAQ

Frequently asked questions about Phylicia I.

Quick answers generated from the profile data available on this page.

What company does Phylicia I. work for?

Phylicia I. works for Edmentum.

What is Phylicia I.'s role at Edmentum?

Phylicia I. is listed as Customer Success | Ed Tech at Edmentum.

Where is Phylicia I. based?

Phylicia I. is based in New York City Metropolitan Area, United States, United States while working with Edmentum.

What companies has Phylicia I. worked for?

Phylicia I. has worked for Edmentum, Houghton Mifflin Harcourt, Tuned, East Harlem Tutorial Program, and University Prep Public Schools.

Who are Phylicia I.'s colleagues at Edmentum?

Phylicia I.'s colleagues at Edmentum include Shane Dennison, Austin Shelton, Cyndi Chancery, Kathy Withrow, and Megan Maynard Schmidt.

How can I contact Phylicia I.?

You can use AeroLeads to view verified contact signals for Phylicia I. at Edmentum, including work email, phone, and LinkedIn data when available.

What schools did Phylicia I. attend?

Phylicia I. holds Master Of Arts - Ma, Ela Adolescent 7-12 from Relay Graduate School Of Education.

What skills is Phylicia I. known for?

Phylicia I. is listed with skills including Customer Experience, Writing, Collaborative Problem Solving, Customer Communication, Curriculum Assessment, Public Speaking, Template Creation, and Interviewing.

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