Phylicia R. Email & Phone Number

Killeen, Tx, Us

• Efficiently manage teleradiology worklist, ensuring seamless collaboration with radiologists,technicians, and physicians.• Promptly and professionally handle incoming calls to the 844 Operations line.• Proactively handle client inquiries, ensuring prompt resolutions on addendums, report resends, andother operational needs.• Rigorously document quality issues, upholding superior internal and external quality control standards.• Strictly adhere to HIPAA regulations, maintaining patient confidentiality in all communications.• Safeguard sensitive data using encrypted channels like Virtru or secure fax for sensitive information.• Maintain and secure company-issued equipment, preventing unauthorized access to confidentialpatient information.• Seamlessly integrate InteleViewer for advanced diagnostic imaging analysis, IntelePACS for efficientimage file management, and InteleConnect to share reports with physicians, enhancing collaborationand decision-making.

Remote

•Conduct initial investigative outbound calls using Amazon Web Services to newly diagnosed COVID-19 patients meeting daily quota standards. • Gather and record confidential information on symptoms, exposures, close contacts, and other health and demographic data on COVID-19 following HIPAA standards. • Collect and record data using web-based electronic disease surveillance system, Epitrax, to document information provided during in-depth interview; ensuring information accuracy. • Provide health education to isolated cases with approved information from the Center for Disease Control and Prevention (CDC) and Kansas Department of Health and Environment (KDHE) guidelines. • Identify barriers to necessary interventions and facilitated appropriate referrals per local protocols. • Employ communication and interpersonal skills, cultural competency, and tactful language to build rapport.

Killeen, Texas, United States

• Served as the Human Resource NCOIC for a Brigade Combat Team supporting over 1600 deployed and non-deployable Soldiers• Managed and supervised the processing and tracking of all personnel actions; awards, NCOERs, flags, leave and passes, and military pay • Responsible for timely personnel accounting for accountability and readiness of all personnel• Provided general administrative tasks such as data entry, preparing reports, answering phones, and filing• Standardized, and implemented standards supporting consistent processes and training; maintained relationships with senior trainers to provide concurrent and updated safety, environmental, and procedural standards • Assessed and addressed both positive and negative feedback towards the facility and campus – resulted in an increased score from 87.6% to 97.8%; highest department in MEDCOM• Advised management and leadership on policy and program matters, making or recommending appropriate action plans• Coordinated onboarding procedures and re-training for 30 technicians, covering healthcare fundamentals, administrative process, logistics planning, and patient schedulingOversaw and managed staffing requirements and operating expenses across the campus; provided detailed financial and staffing reports to functional manager to help execute business objectives• Prepared and administered training and personnel records for a department of 200 employees; reached 100% compliance and participation rates• Streamlined logistics and maintenance operations for equipment totaling over $400K by empowering mid-level leaders by means of continued professional development and thorough performance evaluation• Organized employee work schedules and conducted clinical and administrative training for staff; implemented and enforced patient safety protocol and procedure• Raised the departments Equal Opportunity training compliance from 27% to 85% over a two-month period