Phylicia Ross Email & Phone Number

Jersey City, NJ, US

Fostered member relationships through effective communication. Managed inquiries and guided new members through the application and onboarding processes, ensuring they felt valued.Developed a comprehensive understanding of member services operations by overseeing day-to-day activities and maintain operations manual. This included monitoring workflows, and.

New York, New York, United States

• Maintained overall organization dashboard and created chapter scorecard to enhance visibility of high performing chapters and connect struggling chapters with peer support
• Provided support to Committee for Young Organists through event management and strategic recommendations
• Served as liason between chapter leadership and association management implementation team
• Designed and presented 30 minute webinars on chapter management and technology use, with above average registration and attendance
• Created content for monthly chapter leadership newsletter

New York, United States

Scarsdale, New York, United States

• Responsible for financial management and administration of continuing education credit program
• Developed budget and managed financial reconciliation, and payments
• Reported on organization’s financial health to the Board
• Streamlined administration of continuing education credit program using automated workflows, reducing time to process and distribute certificates for internally produced programming and co-sponsoring organizations
• Maintained records for accreditation applications

Scarsdale, New York, United States

• Lead data driven strategy grounded in evidence-based best practice. Emphasis on operations, marketing, membership recruitment and retention.
• Partnered with a 17 member Board to establish strategic goals including membership and event attendance growth
• Developed and implemented membership retention program, returning 20% of inactive members toactive status, increasing total dues income by 7% vs prior year
• Expanded marketing and designed targeted email marketing campaigns to potential members and the public
• Created logo and branding to modernize the organization
• Led association management software implementation by partnering with vendor, whichresulting in improved member experience

Scarsdale, New York, United States

• Designed presentation and membership marketing materials
• Edited and indexed membership directory
• Authored membership marketing materials

Westchester County, New York, United States

• Anti-bullying program distributed to over 10,000 middle and high schools
• Researched best practices for bullying prevention, instruction, and teacher compliance
• Wrote student workbook and teacher’s guide
• Edited instructional materials with psychologist and corporate sponsors
• Authored presentation, conference handouts, and marketing materials

Hartsdale, New York, United States

• Developed and implemented organization and classification for print and digital materials
• Created technology tutorials for Microsoft Office and office equipment
• Served as liaison between clients, appraisers, and insurance providers
• Edited appraisal reports and correspondence

New York, New York

• Arranged and described a collection of a curator’s papers, primarily consisting of research materials, photographs and slides
• Made preservation photocopies of fragile or deteriorating materials
• Instructed new interns on archival processing methods

New Brunswick, NJ

• Arranged, described, and performed basic preservation for collections of professors’ papers, administrators’ papers, sports programs, printed materials, photograph collections and videos
• Assessed supply needs for processing projects
• Created finding aids for processed materials using Archivists’ Toolkit
• Marked-up finding aids in EAD using Oxygen XML Editor and by hand
• Answered reference questions received via email
• Digitized photographs, yearbooks and other print materials by scanning for use in online courses

• Assisted in reference questions and provided reference assistance for a class of 25 students
• Prepared materials for library instruction
• Received training in Library of Congress classification system
• Researched the cataloging of Italian and French books
• Attended proctor training session and monitored incoming freshmen placement testing
• Developed reports comparing reference holdings in academic libraries

Master Of Library And Information Science, Archives And Special Collections

Activities and Societies: SOURCE, LISSA, SAA

Ba, History

Activities and Societies: Phi Alpha Theta, Gamma Phi Beta, Undergraduate History CouncilGraduated: May 17, 2009