I am a bubbly, creative, people person, who enjoys building relationships and creating and implementing solutions to successfully drive fast adoption, renewals, and upsells. Proven record of creating strategies that help clients reach their goals of improved operational efficiencies, brand presence, and revenue by demonstrating a strong ability to educate and engage users across different functions, create compelling data stories and presentations, and build relationships that drive account growth. My background in account and project management within different industries ranging from healthcare to retail, within marketing and SaaS organizations enables me to become a consultant to my clients, learning their organizations and identifying pain points and solutions. Key Competencies and Technologies:-Communication-Relationship Building-Project Management-Saas Product Onboarding-Business strategy-Data Analysis-Digital Marketing | Retail | Healthcare | Luxury Brands| EducationKey Achievements:- Optimized the onboarding experience for faster product adoption and a shorter time frame for revenue growth through upselling, increasing book of business by 83% in 60 days (50% net new business, 50% retaining business) - Effectively approached book of business as a consultant, providing strategies to increase monthly revenue by 250%, empowering clients to scale their services- Managed cross-functional relationships to provide the voice of the customer and enhance processes to improve overall customer experience, resulting in positive customer satisfaction scores of 95%- Owned the client healthcare SaaS process from onboarding and product implementation to cross-selling, leading to 33% faster “go live” timeframesI love growing and expanding my network. If you'd like to connect please feel free to contact me at phylicias11@gmail.com so we can explore our fit more!