Phyllis Cunningham Email and Phone Number

Team Leader for DND (Do Not Dispense)Identified ways to improve DND by 40% which resulted in a revenue increase. Work well under diverse circumstances. Process auto claims and resolve rejected issues.Communicate on daily basis with outside representatives to obtain critical information for a higher reimbursement. Medical billing workers compensation claims.Call third parties to resolve issues.Resolve issues and complaints with attorneys.Explore and execute many third party issues. Verify claim; assure that all invoiced claims are accurate.Cross-trained on multiple tasks in billing/collections group.Served as backup on all functions which increased departmental productivity.Managed electronic and manual insurance claim processing, collections, billing.Managed healthcare telephone calls.

Provided residential cleaning services Managed and motivated staff through regular coaching and feedback sessions to consistently provide outstanding service resulting in a 65% increase in customer satisfaction. Grew business from three to sixty clientsDesigned, implemented and conducted staff training.Supervised up to five consultantsCreated daily/weekly activity schedules.Maintained all invoicing and AR functions.Provided quotes for competitive bidding process.