Initiated, implemented and managed the product development, design, structure and strategies for vehicle aftermarket products. Lead research for new product enhancements and product redesigns. Evaluated the potential and practicality of products in development. Key responsibilities included, but not limited to: • Managed successful Product Proposals for multiple automotive finance and OEM aftermarket products, which included pricing, terms and launch deliverables, interaction with third party vendors and product profit/risk sharing. • Managed negotiation processes to provide direct data access capabilities to extract and transfer secure fixed operational data via a Managed Interface.• Managed account relationships which included strategic interactions with decision makers in external Operations, IT and Dealer Network Service Providers to analyze revenue potential for current product enhancements; product automation or re-engineering; and market expansion/penetration.• Directed ancillary projects which included the creation of an interactive Testing Plan and Platform, Secure Web Portal Mock-Up Test Environment and Pilot Roadmaps to track progress.• Engaged in financial forecasting and modeling.

Responsible for product strategy, product integrity, development, warranty and client satisfaction for three software application products, simultaneously. Managed all phases of product development lifecycle and engineering of alternative action plans to facilitate sales opportunities.

Managed Residual Value Administration Group comprised of the Residual Value Insurance Claims Processing Department, Lease End of Term Customer Operational Call Center and Level II Escalated Call Center.

Managed the insurance and risk management business relationships for major OEMs, automotive finance banking clients and large insurance companies with portfolios in excess of $5 billion.

Developed and implemented National Dealer Support Center which engineered cost-effective programs and action plans designed to maximize workflow, increased efficiencies, provide quality customer service and improved sales.