Phyllis Simpson Email & Phone Number

• Developed and documented key process improvement projects that allowed work to be completed with consistency and efficiency, saving the company time and money.• Generated and analyzed reports base on business requirements.. • Managed a worldwide virtual team consisting of cross-functional members to develop training strategy and training deliverables, which included participant centered activities. • Coordinated project development through the life cycle of projects.• Managed a portfolio of over 200 active courses and 20 curricula accessible from the Learning Management System.• Managed budget for the development of training deliverables.• Led the HP Converged Application Systems team of Learning Program Managers that supported the Enterprise Group Sales and Presales team. • Designed and developed a key program for account executives for enterprise services.• Consulted with business to expand deliverables to include: Presentations on Demand, discussion forums, and mobile deliverables.• Managed and led several technical Portfolio Management Teams.• Managed the relationship with several Alliance Partners including VMware, Microsoft, Red Hat, Novell, and Citrix.

• Managed several Virtual Business Teams focusing on Microsoft, OpenVMS, notebooks, thin clients, and handheld devices• Managed budget for the development of technical training for support engineers. • Managed the relationship between Compaq and Microsoft. • Managed the development of the training solutions to ensure appropriate technical training was available worldwide.

• Managed $800K Digital Services Certification Program which consisted of several projects including program management; test development, analysis, and implementation; communications; Web site development; vendor management; and program documents for management and field audiences.• Managed the design and development of an interactive Custom Help Desk Workshop for OMS Bid Engagement Managers. • Managed several projects in the Multivendor Customer Services area including an Americas Initiatives for Business Planning Workshop; Help Desk InfoCenter; Skills Profiles; Productivity Services InfoCenter; and Asset Management Web site and training courses. • Designed, developed, and managed internal and external Web sites.

• Managed the design and development of a new corporate employee orientation program.• Managed and consulted on Human Resources training projects including coaching, on-line testing and telephone skills.• Developed and managed supervisory skills training program for newly appointed supervisors.• Conducted course pilots and train-the-trainer sessions.

* Managed $940K Electronic Performance Support System (EPSS) program consisting of several projects including interactive software development, competency modeling and multimedia demonstrations. Program finished under budget by over $50K.* Managed $500K project to develop and deliver client/server and UNIX training. Designed testing and evaluation segments.* Wrote PC user's guide including information on MS-DOS, MS Windows, MS Word, PowerPoint and Excel.* Performed needs assessments for workstation, UNIX, and Windows NT training.* Wrote and produced video for installation/maintenance of point of sale (POS) hardware.* Developed and delivered UNIX and workstation training to internal and external audiences.

* Identified customer training requirements and implemented customized training.* Delivered OpenVMS and UNIX training at the user and system management levels.* Managed multiple OpenVMS and UNIX training systems

* Managed installation and startup of OpenVMS VAXcluster.* Developed and delivered training on word processing and accounting software.* Provided OpenVMS technical support to user community.