Self- Check Out Customer Service, Customer Service and Support, Help customers and computer work.

Answering customer phone calls, Customer care, service and support, asking for the account/loan number to pull the account in computer system, verifying customer’s proper identification to be able to further assist the caller; if there is an authorization for caller to be able to speak on customer’s behalf with us, helped the customer with questions regarding their loan being transferred to us from a previous servicer, taking payments from customer over the phone, helped with questions regarding receiving receipt of payments, inquires about escrow account and paying customer’s hazard insurance company; also checked hazard insurance company name was correct in system and if customer had changed hazard insurance company updated information in computer, and taxes (city and county) to appropriate payee, when customer needed to get a document/documents they are needing and send to the customer, if customer needed or request to get a payoff quote I would put in the payoff quote to be generated and sent to how the customer needed or wanted to receive, helped customer with the website on how to create an account online and how to setup online account; and if customer needed to be transferred to another department transferred the call to that department, when transferring caller to another department/person gave associate the account information and caller's name. .

Calling Insurance companies checking and verifying eligibility, using Insurance portals to check and verify eligibility status, following Medicare, Medicaid and other Insurance requirements for needed documents to request Prior Authorization Request , request or checking on Prior Authorization Request, using Insurance portals to submit or check on Prior Authorization Requests, faxing forms to Doctor’s office or Insurance companies, checking that all needed documentation has been received, submitted and filed so that claims get paid, Enteral, Private Pay Calls and Payments, using ICD 9 and the ICD 10 codes and using dual computer screens.

Customer service, lobby teller, drive-thru teller, commercial teller, cashing checks, customer telephone calls, verifying customer information in computer system before any information given out on phone or when come in bank, accounts, windows, print outs, handling cash, making deposits, money orders, cashier’s checks, cash advance, balancing drawer, strapping money, following Financial/Banking guidelines, G pod, and opening/closing of bank.

Accounts Receivable Assistant, answering phones, customer service, care and support, handled correspondence required paperwork for office, helping customers with their paperwork, taking payments from customers. Computer work: assign work order numbers, keyed in work order numbers, verified check amounts and check numbers, encoded checks, balance work, working with and doing daily reports and monthly reports. Handled other various general office duties. Used the AS 400 computer system. During peak times of the years I supervised and trained from 3-15 people that were helping out in our department, as well as I did the work also.