Phyllis Croce Email and Phone Number
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Technical Writer | Course Developer Connect with me using ►►► phyllis444@verizon.net ◄◄◄All Invitations to Connect WelcomeLION | LinkedIn Open NetworkerI have written most all - user guides, administration guides, installation guides, API guides, hardware, software, training materials, I've written for online help, PDF delivery, IETM, information portal. I have managed localization (translation) of a documentation set from English to Japanese and have assisted others with their task for localizing their documents from the SDL LiveContent Architect CMS (Content Management System). I am familiar with the technical aspects of technical writing and training having, for one, taught internal distributors and installers how to build and install SUN UNIX systems from the OS up, install database software, and help configure web services.My strength is in technical writing and course development.Specialties: XML DITA S1000D CMS IETM XMetaL Arbortext Editor FrameMaker Xopus oXygen RoboHelp Camtasia UNIX Windows Oracle Informix MSSQLOnline LMS: Canvas, Blackboard, UdemyTechnical writing, course development, platform training, online training, localizationWorking in an Agile environment using Confluence and JiraRecruiters, HR Managers, Hiring Managers connect with me to get access to my network deep in industry leadership.http://phylliscroce.webs.com/If you are hiring a technical writer or a course developer, please call me at 603 426 4716
Jer Online
View- Website:
- jeronline.com
- Employees:
- 3
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Jer OnlineTewksbury, Ma, Us
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Online Course Developer | InstructorJer Online 2010 - PresentDeveloped e-Learning courses and teach:Fundamentals of Structured Writing for Technical Documentation (also offered thru MOOC)Advanced Certificate in Structured Writing for Technical Documentation Certificate in Technical Writing for a Global Market (also offered through MOOC)Online training development and delivery in Canvas – HTML - Adobe Acrobat – PowerPoint – SnagIt – MSPaint
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Founder | Technical Writer | Course DeveloperTechnical Writers In An Agile Environment 2012 - PresentAttending Networking EventsResearching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions
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Senior Technical WriterCasenet, Llc Jan 2016 - May 2019Rockville, Maryland, UsResponsibilities include technical writing and editing for health management systems, cloud-based delivery to customers. Lead in converting Word and FrameMaker documents to DITA/XML. Working in an Agile environment on multiple and distributed (national and international) teams. Document management in both SVN and GIT. -
Technical WriterPhilips Healthcare Mar 2015 - Nov 2015Amsterdam, Noord-Holland, NlResponsibilities included technical writing and editing for networking systems for patient care monitors, wired and wireless, and access control points; installation manuals, release notes, user guides, and technical data sheets. Lead in converting MSWord and FrameMaker documents to DITA/XML and into a CMS (WindChill). OS: Windows, UNIX -
Lecturer/ProfessorSouthern New Hampshire Univerisity May 2015 - Sep 2015I taught a Communications class to graduate IT students.
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Online Course Developer | Senior LecturerNortheastern University Sep 2008 - Sep 2015Boston, Ma, UsDeveloped e-Learning courses and am PT lecturer in the Graduate Program of Professional Studies. Classes include: Structured DocumentationContent ManagementManaging Technical PublicationsWriting for a Global MarketOnline training development and delivery in Blackboard – HTML - Adobe Acrobat – PowerPoint –SnagIt – MSPaint -
Online Course Developer | TrainerCharles River Development Feb 2014 - Jan 2015Burlington, Ma, UsCharles River provides an end-to-end solution to automate front- and middle-office investment management functions across asset classes on a single platform. The solution offers a simplified operating model that includes enterprise software, data, application management/upgrades, hosting and FIX network to improve investment professional productivity, control risk and lower technology costs. Responsibilities included the development of online courses for System Administration and classroom delivery of courses for the Charles River Investment Management System. My primary responsibility was to develop online delivery of courses using an LMS and cloud-based VMs for hands-on labs.Deployed systems in the cloud for remote live classes.Charles River serves more than 350 investment firms in 43 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking and pension markets.I provide in-class training for back end processes (System Administration).Online training development and delivery in Canvas – Platform (in-class) training - HTML - Camtasia – Adobe Acrobat – Windows Movie Maker – PowerPoint – EasySketchPro - SnagIt – MSPaintUNIX (Linux and Solaris) - Windows - VMware - Oracle - MSSQL -
Information Developer | Technical Writer | Course DeveloperSdl Structured Content Technologies Division 1997 - 2013Maidenhead, Berkshire, GbSenior Technical Writer responsibilities included authoring, formatting, producing, and publishing documentation for system, installation, end-users/UI, QA, support engineers, and programmers about SDL’s content management systems (CMS) with vertical solutions that include DITA and S1000D. Responsibilities also included:• Coordinating the localization of documentation (into Japanese)• Mentor/assist with training of, and troubleshooting for new employee technical writers• Edited and proofread documents, ensuring they adhere to style guides and standard• Wrote conceptual and task oriented (SOP) documents• Created graphics and illustrations for user guides• Presentations at national and international user conferencesPrincipal Course Developer and Instructional Designer for the Contenta content management system and vertical solutions. I developed the curriculum and courses, and delivered on-site and in-house training to customers and co‑workers in the roles of users, system administration, installation, QA, support engineering, and programming about the Contenta Content Management System (CMS), XML, and for the S1000D solution.Tools/Knowledge of:S1000D, DITA, CMS (Contenta and Trisoft), IETMOracle, MSSQL, InformixWindows, Solaris, Linux, AIXFrameMaker, XMetaL, Arbortext Editor, XopusCantasia, Powerpoint, SharePoint, AgileBlackboard, Canvas, Moodle, Udemy -
Technical WriterSumma Four 1995 - 1997UsSumma Four was acquired by Cisco in 1998, Summa Four designed, developed, and produced programmable telephony switches.Contributed to user guides, administration guides, technical specs, for two telephone switching devices.Authoring tool: FrameMaker (on UNIX, Mac, and Windows) -
Systems Installer | Customer Support | Technical Writer | Training ManagerComposition Systems Inc/Crosfield/Dupont 1987 - 1995Through mergers and acquisitions, I was employed by CSI, Crosfield, and DuPont.CSI: Installed news publishing systems at major newspapers in the U.S.A. Provided production managers training; formatting for page layouts, incoming wire services, system failover, database redundancy, and all production environment management activities. Crosfield: Customer Support: Provided domestic customer support and international team support, telephone and on-site troubleshooting for an advertising system designed for news publishing. Technical Writer for users, system administrators, and installers.DuPont: Developed and trained in-classroom courses and was Manager of Training Services including serving as System Administrator for all classroom systems.
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Lifelong Learning CoordinatorState University College At Buffalo 1979 - 1987Managed over 100 courses a semester serving over 1000 students. Advertised courses, scheduled classes, interviewed and hired instructors, administrator for computer systems, coordinated mailings, and provided academic counseling for transfer and adult students.
Phyllis Croce Skills
Phyllis Croce Education Details
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Buffalo State UniversityEducation -
Buffalo State UniversityEducation
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Buffalo State UniversityMaster Of Education - Med
Frequently Asked Questions about Phyllis Croce
What company does Phyllis Croce work for?
Phyllis Croce works for Jer Online
What is Phyllis Croce's role at the current company?
Phyllis Croce's current role is Technical Writer and Course Developer.
What is Phyllis Croce's email address?
Phyllis Croce's email address is pc****@****llc.com
What is Phyllis Croce's direct phone number?
Phyllis Croce's direct phone number is +178142*****
What schools did Phyllis Croce attend?
Phyllis Croce attended Buffalo State University, Buffalo State University, Buffalo State University.
What are some of Phyllis Croce's interests?
Phyllis Croce has interest in Animal Welfare, Social Services.
What skills is Phyllis Croce known for?
Phyllis Croce has skills like Technical Writing, Framemaker, Technical Documentation, Content Management, Technical Communication, Robohelp, Xml, Dita, Software Documentation, Agile Methodologies, Manuals, Online Help.
Who are Phyllis Croce's colleagues?
Phyllis Croce's colleagues are Marek Belka, Genie Brown, Benjamin Maspi, Susb Nans, John Terrell - Ed.d, Sir Boons, Jerson Barrueto.
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