Phyllis Croce Email & Phone Number

Tewksbury, MA, US

Developed e-Learning courses and teach:Fundamentals of Structured Writing for Technical Documentation (also offered thru MOOC)Advanced Certificate in Structured Writing for Technical Documentation Certificate in Technical Writing for a Global Market (also offered through MOOC)Online training development and delivery in Canvas – HTML - Adobe Acrobat –.

Attending Networking EventsResearching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Rockville, Maryland, US

Responsibilities include technical writing and editing for health management systems, cloud-based delivery to customers. Lead in converting Word and FrameMaker documents to DITA/XML. Working in an Agile environment on multiple and distributed (national and international) teams. Document management in both SVN and GIT.

Amsterdam, Noord-Holland, NL

Responsibilities included technical writing and editing for networking systems for patient care monitors, wired and wireless, and access control points; installation manuals, release notes, user guides, and technical data sheets. Lead in converting MSWord and FrameMaker documents to DITA/XML and into a CMS (WindChill). OS: Windows, UNIX

I taught a Communications class to graduate IT students.

Boston, MA, US

Developed e-Learning courses and am PT lecturer in the Graduate Program of Professional Studies. Classes include: Structured DocumentationContent ManagementManaging Technical PublicationsWriting for a Global MarketOnline training development and delivery in Blackboard – HTML - Adobe Acrobat – PowerPoint –SnagIt – MSPaint

Burlington, MA, US

Charles River provides an end-to-end solution to automate front- and middle-office investment management functions across asset classes on a single platform. The solution offers a simplified operating model that includes enterprise software, data, application management/upgrades, hosting and FIX network to improve investment professional productivity.

Maidenhead, Berkshire, GB

• Senior Technical Writer responsibilities included authoring, formatting, producing, and publishing documentation for system, installation, end-users/UI, QA, support engineers, and programmers about SDL’s content.
• Coordinating the localization of documentation (into Japanese)
• Mentor/assist with training of, and troubleshooting for new employee technical writers
• Edited and proofread documents, ensuring they adhere to style guides and standard
• Wrote conceptual and task oriented (SOP) documents
• Created graphics and illustrations for user guides

US

Summa Four was acquired by Cisco in 1998, Summa Four designed, developed, and produced programmable telephony switches.Contributed to user guides, administration guides, technical specs, for two telephone switching devices.Authoring tool: FrameMaker (on UNIX, Mac, and Windows)

Through mergers and acquisitions, I was employed by CSI, Crosfield, and DuPont.CSI: Installed news publishing systems at major newspapers in the U.S.A. Provided production managers training; formatting for page layouts, incoming wire services, system failover, database redundancy, and all production environment management activities. Crosfield: Customer.

Managed over 100 courses a semester serving over 1000 students. Advertised courses, scheduled classes, interviewed and hired instructors, administrator for computer systems, coordinated mailings, and provided academic counseling for transfer and adult students.

Msed, Education

Ms Ed, Education

Master Of Education - Med