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Phyllis Duff is listed as Customer Success Manager ◆ Video Marketing ◆ Bang Muay Thai ◆ NH 4000 Footers ◆ Brazilian Jiu-Jitsu at Wistia, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at wistia.com and a matched LinkedIn profile for Phyllis Duff.
Phyllis Duff previously worked as Senior Customer Success Manager at Wistia and Customer Success Manager at Wistia. Phyllis Duff holds Master Of Science - Ms, Environmental Science And Policy from Clark University.
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➝ 10+ years of customer service experience across multiple industries ➝ Process development and operations oriented mind with a proven track record of organization and autonomy ➝ Published researcher always looking for creative solutions to tackle problems ➝ A forever learner ready to listen and ask questions ➝ Trusted and dependable teammate➝ Values and commits to staying human and work/life balance ➝ Adventure & fitness enthusiast! Follow along: https://phyllisduff.blogspot.com/
Listed skills include Environmental Policy, Policy Analysis, Data Entry, Data Analysis, and 16 others.
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A career timeline built from the work history available for this profile.
Cambridge, Massachusetts, US
Kicked off and managed pilot partnership with StoryHunterDeveloped a new strategy for Quarterly Business Reviews and completely refreshed this standard practice by creating Insight Meetings Enabled team on how to run Insight Meetings and collaborated cross functionally with multiple teams to standardize: product, design, marketing, and sales
Cambridge, Massachusetts, US
Upon hire, quickly ramped and engaged with over 80% of managed book of businessCreated three Salesforce dashboards for CSM and Onboarding team to track performance metrics including: churn risk, activities by type, total calls, customer sentimentAligned and enabled the team on customer call tracking best practices and wrote SOP's
Santa Barbara, California, US
Collaborated with cross functional teams (Strategic Relationship Managers, Account Executives, Product Developers, Data Operations) to develop an escalation process to resolve customer dissatisfaction and prevent churn. Report on updates and key findings on a monthly basis. Created gap analysis tool and utilized tool to identify specific focus areas for.
Santa Barbara, California, US
Grew the Customer Success team from 3 to 9 by acting as Hiring Manager Developed new hire training program to increase on ramp time as well as team culture while moving to a remote environment Implemented Salesforce Case Management to streamline customer communication, increase visibility into individual contributor performance metrics, and to create a.
Santa Barbara, California, US
Onboarded all net new and upsell customers by set go live dates and maintained average customer service survey score of 4.5/5 Performed QA/QC on utility resident charges and delivered prebills to clients by agreed upon deadlines on monthly basisDelivered trainings to customers on WegoWise analytics platform and AppFolio Utility Management workflows.
Onboarded all net new and upsell customers by set go live dates.Submitted customer energy benchmarking reports to meet city compliance ordinances by submission due dates: LL84, GBEE, CA802, D.C., BERDO, and HUD Green Loans (Fannie Mae, Freddie Mac)Performed QA/QC on energy and water data for accurate reporting to city benchmarking authorities.
Maintained a state of compliance per Massachusetts Department of Environmental Protection (MassDEP) Drinking Water Regulations 310 CMR 22.00 and MassDEP Guideline for Public Water Systems (PWS)Communicated PWS laboratory data, billing, compliance notices, regulatory information, and schedules to state/local agencies, clients, vendors, and sub-contractors.
Worcester, MA, US
Worked in a fast-paced environment, while providing technical and additional support for licensed agents. Effectively communicated policy, billing, endorsements, binders, and audit information to clients, insurance underwriters, and agents.Supported front desks’ responsibilities by providing excellent customer service.Organized and participated in multiple.
Worcester, Massachusetts, US
Networked internationally to create relationships with local community members and organizations prior to travel.Researched environmental and social conditions at the Los Amigos Biological Station (CICRA), and Puerto Maldonado, in Madre de Dios, Peru.Analyzed qualitative data using NVivo Pro 11 Software and generated explicit sustainability issues.
Taught General Science to middle school children (grades 5-8).Developed and implemented lesson plans that met the MA Frameworks and Common Core Standards, had provisions for diverse learners, and tiered structures for ESL students.Collaborated with faculty and staff to boost performance and success of all students.Successful completion of Massachusetts.
Worcester, MA, US
Collaborated with a Worcester State University Professor to collect data for an ongoing research project: “4-D Modeling of the Regional Carbon Cycle in and Around Urban Environments: An Interdisciplinary Study to Advance Observational and Modeling Foundations” - funded by a grant from NASA Measured carbon sequestration rates by using methods developed by.
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Jeremiah Pepper
Colleague at Wistia
United States, United States
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Adam Day
Colleague at Wistia
Brooklyn, New York, United States, United States
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John Hutcheson
Colleague at Wistia
Atlanta Metropolitan Area, United States, United States
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Nick Petrella
Colleague at Wistia
Ithaca, New York, United States, United States
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Brendan Schwartz
Colleague at Wistia
Cambridge, Massachusetts, United States, United States
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Ingrid Pierre
Colleague at Wistia
Boston, Massachusetts, United States, United States
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Shawn Watson
Colleague at Wistia
San Francisco, California, United States, United States
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Allie Joel
Colleague at Wistia
San Francisco, California, United States, United States
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Victor Boutté
Colleague at Wistia
Orlando, Florida, United States, United States
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JH
Jasmine Hines
Colleague at Wistia
Raleigh-Durham-Chapel Hill Area, United States
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Quick answers generated from the profile data available on this page.
Phyllis Duff works for Wistia.
Phyllis Duff is listed as Customer Success Manager ◆ Video Marketing ◆ Bang Muay Thai ◆ NH 4000 Footers ◆ Brazilian Jiu-Jitsu at Wistia.
AeroLeads has found 1 work email signal at @wistia.com for Phyllis Duff at Wistia.
Phyllis Duff is based in Greater Boston, United States, United States while working with Wistia.
Phyllis Duff has worked for Wistia, Appfolio, Inc., Wegowise By Appfolio, Mcclure Engineering, and Herlihy Insurance Group.
Phyllis Duff's colleagues at Wistia include Jeremiah Pepper, Adam Day, John Hutcheson, Nick Petrella, and Brendan Schwartz.
You can use AeroLeads to view verified contact signals for Phyllis Duff at Wistia, including work email, phone, and LinkedIn data when available.
Phyllis Duff holds Master Of Science - Ms, Environmental Science And Policy from Clark University.
Phyllis Duff is listed with skills including Environmental Policy, Policy Analysis, Data Entry, Data Analysis, Microsoft Office, Microsoft Excel, Microsoft Powerpoint, and Microsoft Word.
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