• Technical Support thru service desk and other channels• System Administration and Network Infrastructure• Cybersecurity and Data Protection• ICT Projects roll out and deployment• Disaster Recovery and Business ContinuityAchievements:FortiGate Network Migration: Managed resources, collaborated with HQ, and coordinated with Marlink's support, minimizing downtime and ensuring seamless operations. These enhancements strategically elevated our global IT capabilities… Show more • Technical Support thru service desk and other channels• System Administration and Network Infrastructure• Cybersecurity and Data Protection• ICT Projects roll out and deployment• Disaster Recovery and Business ContinuityAchievements:FortiGate Network Migration: Managed resources, collaborated with HQ, and coordinated with Marlink's support, minimizing downtime and ensuring seamless operations. These enhancements strategically elevated our global IT capabilities, establishing reliable communication and security.MFA Multi-Factor AuthenticationWindows 10 Migration for our country officeGlobal ICT Project Azure Domain roll-out: I collaborated with HQ to successfully execute the Azure migration, including pre-migration tasks like resource discovery, assessments, and right-sizing for on-premises infrastructure, data, and applications.Office 365 deployments: Led successful roll-out of Office 365 services, including SharePoint, enhancing collaboration and productivity. Show less

Strategic IT Governance and Infrastructure Management: involves working closely with several teams to ensureadherence to IT Policies and Oxfam Standards, fostering best practices and guidelines. It also entails maintaining ITinfrastructure services according to ITIL practices, minimizing disruptions during critical ICT Projects and enabling swift andeffective mitigation of major incidents.IT Security Awareness and Safeguarding encompasses the actions of promoting security… Show more Strategic IT Governance and Infrastructure Management: involves working closely with several teams to ensureadherence to IT Policies and Oxfam Standards, fostering best practices and guidelines. It also entails maintaining ITinfrastructure services according to ITIL practices, minimizing disruptions during critical ICT Projects and enabling swift andeffective mitigation of major incidents.IT Security Awareness and Safeguarding encompasses the actions of promoting security principles throughout theorganization, conducting GDPR and Responsible Data Management training,, maintaining focus on laptop encryption andanti virus measures, and taking a lead role of the country focal person in enhancing and maintaining awareness ofsafeguarding practices, particularly in secure hardware and data handling.Efficient ICT Operations and User-Centric Service Management: involves ensuring smooth and uninterrupted access tobusiness applications across the country. Acting like a single Front Door service strategy to enhance user experiences andpromptly address IT inquiries using the service desk system and other channels to adhere to stringent timelines.Network Management and Infrastructure Support. This involves tasks such as executing, overseeing, customizing, andproviding support for a variety of network management systems. These systems include Cisco core routers, Cisco switches,Meraki Access Points, Mikrotik network devices, and the broader Internet infrastructure.Critical ICT Projects Participation and achievement - Office 365 roll-out, Meraki APs deployment, Windows 10 release,OKTA system integration, Cloud Storage management and ERP enhancements Show less

- Assure Cyberoam and Fortigate Firewall devices are functioning and watch and monitor network traffic, activities and usages- Setup, configure and maintain Router, LAN/WAN, Switch, Router, Firewall, Exchange Server, Web server, FTP, DFS, DNS, DHCP, Print server with Windows Server 2003 and server 2008- Configure Data Backup & Recovery, Sharing & Permission, Security Policies & Auditing • Monitoring network security and performance- Involve in design, testing, implementation… Show more - Assure Cyberoam and Fortigate Firewall devices are functioning and watch and monitor network traffic, activities and usages- Setup, configure and maintain Router, LAN/WAN, Switch, Router, Firewall, Exchange Server, Web server, FTP, DFS, DNS, DHCP, Print server with Windows Server 2003 and server 2008- Configure Data Backup & Recovery, Sharing & Permission, Security Policies & Auditing • Monitoring network security and performance- Involve in design, testing, implementation, operation and maintenance of the company network in Windows 2008 Active directory. Utilization of diverse security technologies such as firewalls, antivirus and proxy server. Performs routine preventive maintenance on hardware and software.- Administrate Dlink switches, Cyberoam Firewall, SQL Server 2005, MS Exchange Server 2003, and IIS 6 Servers. Monitor the implementation of all IT Security Systems. Implemented traffic filters on Cisco routers using Standard and Extended access-list.- Troubleshooting, administration and support of PDC, Backup Server, Help Desk Server, Kasper Endpoint Security Server on Dell Hardware at all levels Show less

- Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software.- Install, configure, and maintain production servers, backup servers, file servers, Ethernet networks,… Show more - Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software.- Install, configure, and maintain production servers, backup servers, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; - Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Establish and perform maintenance programs following company and vendor standards- Document network problems and resolutions for future reference. - Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.- Provide 1st & 2nd level onsite support and resolution to technical issues involving Desktop clients, standard software, network connectivity and hardware issues Show less