Manage overalle operations and is responsible for the effective and successful management of labor, productivity, quality control.Manage the service to meet the requirement of manner and standard at building: receptionist, sanitation, security, maintenance, landscape....Setting/Review Standard Operating Procedures. Prepare and complete action plans, quality and customer-service standards; resolve problems.Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees. Communicate all operating policies and/or issues at department meetings.Responsibilities may include interviewing, selection; training new and existing employees, planning, assigning and directing work; authoring and discussing with employees performance appraisals; employee motivation and rewards.Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulationsCommunicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaintsWork closely with PM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.Organize training course about fire prevention and fire fighting, procedures... at building and schedule training course for cleaners about new methods and knowledge to upgrade cleaning skills by experts.Take care of residents, solving problems and complaints from residents.

Advising and consulting the decisions of the Building Director.- As the representative and responsible for the personnel of property.- Assist the building Director to ensure the management and operation of the Building.- Supervising and coordinating with departments under the Building Management Board.- Support the Building Director to maintain and manage all activities of the Building.- Assist in the implementation of the operational management of the Building by ensuring that the decisions and instructions of the Building Director are communicated and implemented throughout.- Support the Building Director to monitor the work of the Department Heads.- External relations with functional departments- Assist in the preparation and balance of building Budget.- Participate in and support the operation of the Building.

Manage overalle operations and is responsible for the effective and successful management of labor, productivity, quality control.Manage the service to meet the requirement of manner and standard at building: receptionist, sanitation, security, maintenance, landscape....Setting/Review Standard Operating Procedures. Prepare and complete action plans, quality and customer-service standards; resolve problems.Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees. Communicate all operating policies and/or issues at department meetings.Responsibilities may include interviewing, selection; training new and existing employees, planning, assigning and directing work; authoring and discussing with employees performance appraisals; employee motivation and rewards.Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulationsCommunicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaintsWork closely with PM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.Organize training course about fire prevention and fire fighting, procedures... at building and schedule training course for cleaners about new methods and knowledge to upgrade cleaning skills by experts.Take care of residents, solving problems and complaints from residents.

Supervise, manage the service to meet the requirement of manner and standard at building: receptionist, sanitation, security, maintenance, landscape....- Organize training course about fire prevention and fire fighting, procedures... at building and schedule training course for cleaners about new methods and knowledge to upgrade cleaning skills by experts.- Supervise, monitor and report the problems and damage of common property at building- Report weekly/monthly all incidents, results to Property- Contact and supervise contractors working at building to ensure the contractor comply with building regulations-Take care of residents, solving problems and complaints from residents.

- Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and following Check in/Check out procedure to ensure an optimal level of service and hospitality is provided to the guests.- Takes responsibility in the absence of the Duty Manager/Front office manager - Controls cash transactions at the front desk and check all billing instructions are correctly updated - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service- Assist all departments in servicing the guests during high occupancy periods.- Train the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

- Handle guest Check In and Check out in a profesional manner- Handle guest problems or complaints- Post charge, Billing, VAT on system- In charge all duties of Front Office and cashier- Conduct room upselling every guest to maximise hotel revenue- Working on Opera system

- Support manager to solve customer’s problem and tenants, control operation, security, cleaning in trading hour of center- Support marketing team in implementation of customer relations programme and promotional campaigns- Running promotions, make promotion tracking report to marketing manager and manage company system- Act as primary resource for visitors to Crescent Mall seeking information or assistant