Pia Hardman Email & Phone Number

Bracknell, England, United Kingdom

Responsible for overseeing and managing relationships with our company’s suppliers to ensure they meet performance expectations and service level agreements (SLAs), through evaluating vendors' performance KPI's, resolving issues, and ensuring that the vendors align with the company's strategic goals."The formal what" - Key Responsibilities:- Vendor Evaluation and Selection:Assessing potential vendors for quality, reliability, and cost-effectiveness.Participating in vendor selection processes and contract negotiations.- Performance Monitoring:Regularly tracking and analyzing vendor performance against SLAs and KPIs (Key Performance Indicators) against Grade A-C scorecards.Monitor delivery timelines, product or service quality, and adherence to contracts.- Issue Resolution:Monitor, address and resolve any performance issues or disputes with vendors.Implement corrective actions or improvement plans where necessary.- Relationship Management:Maintain strong, positive relationships with vendors and holding them accountable for their performance to deliver maximum value to both organization.Serve as the primary point of contact for vendors regarding performance-related issues.- Contract Management:Ensuring vendors comply with the terms of the contract.Recommend changes to contracts based on vendor performance and business needs.- Cost Control:Work with vendors to negotiate better terms or pricing where possible.Identifying areas for cost reduction without compromising on quality or ATP stock holding.- Continuous Improvement:Review and implement processes to continuously improve our vendor performance.Collaborate with internal stakeholders (e.g., procurement, finance, operations) to align vendor services with company objectives.- Reporting and Analysis:Ensure ATP (Available to Promise) stock levels are maintained at >98% Analyze performance data to spot trends and potential issues.

Bracknell, England, United Kingdom

Oversaw both the strategic supply chain operations and the detailed management of inventory ensuring that materials, goods, and services' flow efficiently through the organization.High-level supply chain management with a hands-on inventory control, ensured that both inventory levels and supply chain processes were optimized to meet business needs.Key area's -- Inventory Management:Accurate tracking, replenishment, and optimization of inventory levels to prevent overstocking or stock outs.Monitoring inventory accuracy by reviewing regular audits, cycle counts, and resolving any discrepancies.Collaboration with internal and external stakeholders in implementing strategies to reduce inventory costs, and ensure optimal stock levels.- Supplier Coordination:Managed relationships with suppliers to ensure timely delivery of goods that meet quality and performance standards.- Demand Forecasting and Planning:Use data analysis and forecasted figures to anticipate inventory needs and ensure proper stock levels to meet demand.- Logistics and Distribution:Optimize distribution networks to reduce lead times, minimize costs, and improve vendor delivery performance.-Process Optimization and Continuous Improvement:Identified and implemented process improvements across both inventory control and supply chain functions to increase efficiency, reduce waste, and enhance performance.Leverage technology and data analytics to monitor inventory movements, track supply chain performance, and streamline operations.- Risk Management:Assessed and mitigated risks in the supply chain, such as supplier disruptions, inventory shortages, and transportation delays.Develop contingency plans to address supply chain disruptions and ensure business continuity.- Leadership and Development:Foster collaboration between cross-functional teams, including procurement, operations, and logistics, to ensure supply chain alignment with business goals.

Reading, England, United Kingdom

- Being consistent and reliable for the warehouse and distribution team during multiple team leader changes.- Setting and benchmarking KPI's for the 5 x Direct reporting drivers and 5 x Full time Agency drivers.- Weekly rooster scheduling to manage overtime and fleet availability.- Reporting all vehicle incidents , break downs or repairs to fleet department along with rental vehicle provisioning for all planned repairs.- Ensure that all daily Goods in are receipted and put away with any discrepancies communicated to procurement for supplier escalation.- Review and monitor daily housekeeping standards to limit any potential health and safety risks.- Covering the morning shift team leaders role and warehouse team of 9 reports for 3 months while the company looked to replace with a suitable candidate.- Daily briefings and communication of task assignments to ensure all operational business needs are met and covered ranging from picking , bin to bin replenishments , loading and goods receipting when staff are on annual leave or sick/unable to come in.

Port Elizabeth Area, South Africa

Together with an amazing team of 15 direct reports, ensured we delivered on the business operational KPI'S namely the service level of 99% and infill rate of no less than 90% to all our franchise stores across the Eastern Cape. Collaborating with the Operations manager on projects to reduce case per second on our picking , receiving and distribution processes and executed both successfully and at times unsuccessfully with our team on the ground.Maintained the site's compliance with all health and safety regulations (including Covid-19 protocols) all electric machinery and firefighting equipment regularly serviced and load tests up to date, all appointments on file and validEnsuring compliance of company's policies and procedures (SOP's).Logging , managing and investigating any accuracy failures, overseeing weekly spot check/cycle counts in order to be proactive rather than reactive.Overseeing the general housekeeping duties within the warehouse including but not limited to: stock rotation, cleanliness and compliance with Health and Safety guidelines.Managing overtime and ensuring it is kept to a minimum through efficient planning of staff.Covid-19 Compliance Officer, ensuring the complete compliance of government and company policy and procedures on site, tracking and tracing of any reported cases, weekly Teams Compliance meetings and weekly tool box talks on the importance of these guidelines.

Port Elizabeth, Eastern Cape, South Africa

Administered system vs physical stock accuracy, overseeing goods received in and on floor, liaising with demand planners of all stock availability.Communication of out of stocks timeously to planning and network of franchise stores.Drove wall to wall, month to month stock takes and weekly cycle/ spot checks to ensure correct accuracy of all sku's.Optimizing pick face layout in accordance with seasonal and/or range changes.Analyzed Pareto A - D sku’s and mitigated risk by means of monthly manual check of expiry dates /stock rotation and returning excess stock to supplier/ send stock to head office to redistribute according to regional sales.Compiling of reports and submission weekly and/or as required for Operations Manager , Franchise Managers or Head Office.Supervised and trained a team of 3 direct reports in their receiving day to day duties.

Johannesburg Area, South Africa

Optimized the receiving yard’s calendar, ensuring better turn around time for both supplier and company and ensured the timeous receipt and put away of all inbound goods. Co-ordinated and the preparation of the monthly wall to wall stock takes and the variance investigations thereafter.Maintained the physical vs WMS vs system stock / pick face location accuracy and levels across the warehouse.Optimized pick face layout in accordance to seasonal or range changes.Analyzed stock shelf life as well as managing any potential risk by means of cycle counts and compiling and reporting of risk lists (Pareto 80/20 rule).Supervised daily checks conducted on variances between WMS and ERP - high value item tracking, Oversee the mezzanine stock takes.Oversaw 5 x direct reports : Inventory Clerks (x2) and Receiving staff (x3).Compilation of reports for submission weekly or as required (Item Sales, Out of Stock reporting and KPI benchmarks).

Johannesburg Area, South Africa

Orchestrated supplier delivery windows - Assisted stock controllers in following up with suppliers for non-delivery or short delivered products.Ensuring location of information is up to date I. E racking labels assigned to sku's for accurate picking and put-aways.Co-ordinated the management of stock shelf life as well as mitigating any potential risk by compiling month risk list (Pareto 80/20 rule) and working through it with Suppliers, Brands and Stock controllers. Daily checks conducted on variances between WMS and ERP - high value item tracking.Investigating unusual stock movements per item – example: customer over ordered vs new promotional spike in sales.WMS (CQ) system preparation for any new products acquired including system product set-up, pick face allocation as well as racking set up.Assisting with the preparation of stock takes related to WMS and ERP systems.Compilation of reports for submission weekly or as required (Item Sales, Out of Stock reporting and KPI benchmarks)Recording of daily damages and ensuring damages expenses in alignment with monthly budget.Capture, maintain and complete the whole warehouse management Chep pallets including monthly stock takes of said pallets.

Johannesburg Area, South Africa

Capturing, processing and reconciling of all daily customer payments with Accpac ERP system.Followed up on overdue debtors as per Franchise Agreement (terms of payment) to ensure accounts were paid on time or to flag a potential financial risk.Communicating statements and invoices to Franchisees.Account reconciliation and Franchisee queries.Evaluated the correct capturing (where applicable) of all the monthly store declarations to ensure accurate marketing and royalty fees.Ensuring the on-hold (Payment before Delivery) policy is adhered to with all overdue accounts.Following up of unallocated deposits and allocation of receipts to Franchisee accounts.Submitting weekly and monthly feedback to Team leader for the financial reviews with the Brand Exec’s and company CEO.

Johannesburg Area, South Africa

Ensuring all Regional and local POD'S (proof of delivery) are submitted on time and in accordance to sequence, all invoices scanned through to Castledex daily.Assisted Credit Controllers with POD tracing and resolving of any 'missed' discrepancy.Submitting weekly and monthly POD reports to management.

Cips Level 4 - Diploma In Procurement And Supply, Vendor Management

Currently studying part time with CIPS to acquire my Diploma in Procurement and Supply Chain.

Matric / A Level, 12

Activities and Societies: Grade 11 Criminology (extra class provided). Grade 8 & 9 Field hockey. Grade 9 Prefect / Monitor. Grade 8.