Marko Ristic Email & Phone Number

Belgrade, Serbia

Acting proactively against any issues that arise, to avoid unnecessary delays and maximize theefficiency for incidents, maintenance, and network growth activities assigned to the 5 maintenanceteams.Assign and monitor resources effectively to boost work efficiency and maximize deliverables output.Maintaining and monitoring project plans, and project schedules for network maintenance and upgrade.Ensuring project deadlines are met.Ensuring all documentation is maintained appropriately.Creating and mapping procedures for the role.Training new members of the team and actively monitoring the level of team performance.Assign roles and tasks to team members based on their individual strengths and abilities.Ensure stakeholder views are managed towards the best solution.

Belgrade, Serbia

Acting proactively against any issues that arise, to avoid unnecessary delays and maximize the efficiency for incidents, maintenance, and network growth activities assigned to the 5 maintenance teams.Keeping the JIRA ticketing system and dedicated projects up to date and accurate for all other business owners.Producing reports as needed for the network manager and other senior members of staff to measure proactive and reactive tasks for incident and maintenance growth activities to meet customer expectations.Working with engineers to understand their best practice to meet network maintenance deliverables.

Belgrade, Serbia

Supporting GPON project in a role of coordinator between teams on project and end users. Dealing with installation process of new GPON service from step one to activation of service.Following and resolving ongoing project issues with internal teams in order to deliver service to end users. Monitoring and reporting progress of project and reporting to Project Management team weekly. Coordinating between PM, Field, QA, Software and Network teams daily.

Belgrade

- Providing support for installation of Fiber Optic broadband across UK- Providing support for installation process to Field Teams and end users- Following and working on ongoing installation issues - Coordinating with Network and Field Teams, Local Authorities and Building Management Companies

Belgrade

- Maintaining productive relationships with the PMO team and all stakeholders - Creating procedures and documentation for L1 support teams working on projects- Keeping project Data Base updated and producing reports- Troubleshooting and proposing solutions for ongoing issues during the projects- Supporting Installation of network equipment as L2 Support- Working on multiple projects at the same time- Involved in 15+ projects.

Belgrade

- Communicating with residential clients and small business clients.- Diagnosing and resolving technical and administrative issues in order to decrease percentage of contract terminations.- Technologies: ADSL, Wireless, IPTV, CDMA, VoIP- Configuring network devices (Switches, Routers, Access Points, Phones)- Configuring Android applications- Direct (in person) and phone support- Escalate issues to other departments, dispatching field technicians

Belgrade

- Providing support for residential clients and small business clients- Diagnosing and resolving technical issues- Internet Support (Technologies: ADSL, Wireless, CDMA)- IPTV Support (IPTV over ADSL and Wireless technologies)- VOIP Support (VOIP over mentioned Internet technologies, and support for soft phone applications)- Configuring network devices (Switches, Routers, Access Points e.g.Mikrotik, Ubiquitti, TP Link)- Phone,online and ticket support- Escalate issues to other departments, dispatching field technicians

Belgrade

- Providing support for residential clients and small business clients - Diagnosing and resolving administrative and technical issues- Internet Support (Technologies: ADSL, Wireless, CDMA)- Phone, online and ticket support- Escalate issues to other departments, if needed

It Management

Machine Tool Technology/Machinist, Tehnician For Computer Constructing.