Pia Williams Email & Phone Number

Key West, Florida, United States

Provided customer service by assisting customers. Leveraged omni-channel to deliver frictionless customer experience.

Key West, Florida, United States

Directed and supervised employees engaged in sales and processing merchandise shipments.Managed inventory processes to restore back stock and maintain sales floor levels to meet customer needs. Ensured consistent execution of standard operating procedures improving merchandise shipment processing time and accuracy of inventory. Educated team on driving sales through service standards, product knowledge, store presentation and replenishment. Executed opening and closing procedures.

Remote

Contacted customers by phone and email in response to inquiries. Wrote proposals, negotiated and closed contracts. Consulted prospective students about optimal language training options to achieve their language goals. Guided prospective learners through the Berlitz enrollment process by clearly communicating requirements, payment options, time commitment and technology requirements.Created and maintained accurate contact history in the Customer Relationship Management System (Salesforce).

Tysons Corner, Virginia

Managed ongoing activities of the second largest Berlitz Learning Center in the US within company policies and procedures.Responsible for sales attaining monthly KPIs and other targets, ensuring profitability and plan achievement for financial and non-financial Learning Center goals and quality language instruction. Increased yearly consumer sales by 97% of previous year. Cultivated and acquired new consumers, corporate customers and government customers with a consultative, solution-based approach in the Northern VA area. Reviewed operational records and reports to project sales and determine profitability.

Tysons Corner, Virginia

Managed team of 50+ on demand language instructors delivering an average of 2,500 lessons per month in multiple locations. Coordinated language programs by analyzing students’ needs and goals and matching them with optimal instructor or instructional team. Recruited and on boarded instructors for the Learning Center and offsite locations; assisted HR in new hire processes and document verification.Observed and evaluated instructors’ lessons for quality assurance, identified training needs and provided feedback to instructors.

Tysons Corner, Virginia

Processed invoices and collected customer payments. Prepared and reconciled payroll and other financial reports. Created lesson schedule for 2,000+ lessons per month.

Tysons Corner, Virginia

Taught German in accordance with goal-oriented and student-centered methodology.

Vienna, Austria

Conducted functional workshops with clients for comprehensive business analysis of daily business in bank branches. Managed a team of three personnel for contract management, budget tracking, and project metrics. Created training manuals and provided end-user training of implemented frontend application for branch employees. Supplied project management with project schedules maintenance, issue and decision logs, meeting minutes and status reports during implementation of core banking solution.