Pia Donato
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Pia Donato Email & Phone Number

Solutions Architect at Next Reason at Next Reason
Location: Metro Manila, Philippines, Philippines 11 work roles 1 school
1 work email found @nextreason.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email p****@nextreason.com
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Current company
Next Reason
Role
Solutions Architect at Next Reason
Location
Metro Manila, Philippines, Philippines
Company size
12 employees

Who is Pia Donato? Overview

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Quick answer

Pia Donato is listed as Solutions Architect at Next Reason at Next Reason, a company with 12 employees, based in Metro Manila, Philippines, Philippines. AeroLeads shows a work email signal at nextreason.com and a matched LinkedIn profile for Pia Donato.

Pia Donato previously worked as Solutions Architect at Next Reason and Technical Support Engineer at Next Reason. Pia Donato holds Bs, Management Information Systems, General from Ateneo De Manila University.

Company email context

Email format at Next Reason

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{first}@nextreason.com
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AeroLeads found 1 current-domain work email signal for Pia Donato. Compare company email patterns before reaching out.

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Profile bio

About Pia Donato

Experienced Application Support Analyst with a demonstrated history of working in the business consulting industry. Skilled in Business Process Improvement, Process Management, IT Operations, Testing, and Customer Service. Strong information technology professional with a BS focused in Management Information Systems with specialization in Enterprise Systems from Ateneo de Manila University.

Listed skills include Sql, Process Management, It Operations, Data Quality, and 1 others.

Current workplace

Pia Donato's current company

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Next Reason
Next Reason
Solutions Architect at Next Reason
portland, oregon, united states
Website
nextreason.com
Employees
12
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Company profile
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11 roles

Pia Donato work experience

A career timeline built from the work history available for this profile.

Solutions Architect

Current
Next Reason
  • Supported clients with application onboarding and integration activities from requirements gathering to hypercare; including client provisioning and configuration, providing consultation during onboarding process, and.
  • Collaborated and aligned with clients to understand their goals and desired outcomes while aligning these with the capabilities of the service provided
  • Provided support, training, and mentorship to the Support Engineers to help resolve complex issues, ensuring timely resolution and customer satisfaction
  • Collaborated closely with clients, providing subject matter expertise on various customer data-related journeys
  • Demonstrated a deep understanding of system interactions and acted as a subject matter expert, enabling effective communication and problem-solving
Apr 2021 - Present

Technical Support Engineer

Next Reason
  • Solving incidents by performing initial investigation and coordinating with senior technical team members or third-party suppliers as needed to provide timely resolution
  • Creating and updating runbooks being used by the team for incident resolution
  • As Process Improvements Coordinator, raising questions and providing suggestions to the team and our stakeholder on how to standardize and streamline processes
  • Documenting and updating standard processes for Incident, Change, and Queue Management to ensure consistent high quality of work
Nov 2020 - Mar 2021

Application Support Analyst

Willis Towers Watson
  • Solved complex issues by troubleshooting the client frontend application/configuration, executing complex SQL statements which require expert knowledge and understanding of client’s business configuration for the.
  • As a Subject Matter Expert (SME) of the Benefits application, standardized and improved the processes and ticket management, coordinating training refreshers, guiding colleagues on issue resolution then recommending.
  • Improved the new hire onboarding process by consolidating Software Support common topics across the teams and streamlining the trainings to decrease the overall time spent by colleagues during team-specific trainings
  • Completed internal audit activities for the Software Support Team on a yearly basis following the ISO 9001:2015 standard and participated in other team’s internal audits as an auditor when required
  • Earned The Outstanding Performers (TOPS) award that acknowledges the significant performance of colleagues during the past calendar year
Nov 2018 - Nov 2020

Client Support Team Lead

Willis Towers Watson
  • Supervised a team of analysts and provided one-on-one coaching for performance review, feedback, and resolving operational issues and concerns
  • Operated as an escalation point for priority incidents during the assigned shift and on weekends which required expediting issue resolution by collaborating with appropriate teams and leading calls with stakeholders if.
  • Spearheaded the transition of the phone support solution; this included developing a project plan for the support transition, coordinating and leading calls with the project team for information gathering and support.
Jan 2018 - Oct 2018

Client Support Emea Shift Lead

Willis Towers Watson
  • Assigned incoming new tickets to appropriate resources and monitored top priority tickets that are handed over to ensure these are resolved within the service level agreements
  • Assisted the Team Lead by mentoring colleagues on ticket management and other improvements as a result of the quality audit initiative, auditing colleague’s tickets on a monthly basis, helping ensure that priority.
Sep 2016 - Dec 2017

Client Support Analyst

Willis Towers Watson
  • As part of the first level of support, oversaw all client interactions using Jira Service Desk by providing technical and business level feedback which required understanding the configuration of supported applications.
  • Resolved issues, requests and identified application issues by performing initial troubleshooting, QA/UAT testing, research related/similar tickets, and consulting with other levels of support
  • As a Subject Matter Expert for Talent and Reward applications, conducted training refreshers, reviewed complex issues within the team, and guided other colleagues if there is help needed
Sep 2015 - Dec 2017

Business Intelligence Analyst

Acommerce - E-Commerce Solutions For Southeast Asia
  • Generated standard and ad hoc reports summarizing business and financial data for review by management
  • Using VBA in Excel, extracted and consolidated existing data from different sources for a more effective and efficient reporting to support the Delivery and Account Management teams
Apr 2015 - Aug 2015

Service Transition Specialist

Hewlett-Packard
  • Responsible for transitioning new services or changes from development to operations
  • Planned and executed the transfer of key information required for accepting, operating and supporting a solution deployed into a production environment
  • Coordinate communications and change management plans into one transition plan
  • Responsible for managing multiple transitions and working virtually, across time zones and culture
Oct 2014 - Nov 2014

Quality Assurance Tester

Hewlett-Packard
  • Responsible for understanding the project’s objectives and able to compare initial solutions against control data
  • Collaborated in written and verbal form with internal and external parties
  • Communicated investigations in a systematic and logical explanation without being too technical
  • Documented, tracked and escalated issues as appropriate
May 2014 - Sep 2014

Incident Manager

Hewlett-Packard
  • Established and streamlined the incident management process within the team
  • Delivered monthly reports containing the process measures and targets, then implemented process improvements
May 2012 - May 2014

Operations Support Specialist

Hewlett-Packard
  • Responsible for operational tasks which includes running processing for multiple applications on time to meet service level agreements and minimizing interruptions in business operations
  • Handled data quality issues raised by clients that require a comprehensive understanding of the business and SQL knowledge
May 2012 - Apr 2014
Team & coworkers

Colleagues at Next Reason

Other employees you can reach at nextreason.com. View company contacts for 12 employees →

RR Rafael Roberto Teixeira Rafael Roberto Teixeira Colleague at Next ReasonCampinas, São Paulo, Brazil, Brazil View → JM Jose Mari Cesario Jose Mari Cesario Colleague at Next ReasonMetro Manila, Philippines View → AT André Trevisan Cezário André Trevisan Cezário Colleague at Next ReasonCampinas, São Paulo, Brazil, Brazil View → AS Aaron Scott Aaron Scott Colleague at Next ReasonMetro Manila, National Capital Region, Philippines, Philippines View → TT Thaís Teixeira Thaís Teixeira Colleague at Next ReasonCampinas, São Paulo, Brazil, Brazil View → GM Glenn Mark Ramirez, Ece, Ect, Mcsa Glenn Mark Ramirez, Ece, Ect, Mcsa Colleague at Next ReasonMetro Manila, National Capital Region, Philippines, Philippines View → ND Nur-Inee Dela Paz Nur-Inee Dela Paz Colleague at Next ReasonMetro Manila, National Capital Region, Philippines, Philippines View → MB Michael Ballew Michael Ballew Colleague at Next ReasonPortland, Oregon, United States, United States View → SA Stefanie Anne Valencia, Itil Stefanie Anne Valencia, Itil Colleague at Next ReasonMetro Manila, National Capital Region, Philippines, Philippines View → JT Jonamir Tracey Fojas Jonamir Tracey Fojas Colleague at Next ReasonCalabarzon, Philippines, Philippines View →
1 education record

Pia Donato education

FAQ

Frequently asked questions about Pia Donato

Quick answers generated from the profile data available on this page.

What company does Pia Donato work for?

Pia Donato works for Next Reason.

What is Pia Donato's role at Next Reason?

Pia Donato is listed as Solutions Architect at Next Reason at Next Reason.

What is Pia Donato's email address?

AeroLeads has found 1 work email signal at @nextreason.com for Pia Donato at Next Reason.

Where is Pia Donato based?

Pia Donato is based in Metro Manila, Philippines, Philippines while working with Next Reason.

What companies has Pia Donato worked for?

Pia Donato has worked for Next Reason, Willis Towers Watson, Acommerce - E-Commerce Solutions For Southeast Asia, and Hewlett-Packard.

Who are Pia Donato's colleagues at Next Reason?

Pia Donato's colleagues at Next Reason include Rafael Roberto Teixeira, Jose Mari Cesario, André Trevisan Cezário, Aaron Scott, and Thaís Teixeira.

How can I contact Pia Donato?

You can use AeroLeads to view verified contact signals for Pia Donato at Next Reason, including work email, phone, and LinkedIn data when available.

What schools did Pia Donato attend?

Pia Donato holds Bs, Management Information Systems, General from Ateneo De Manila University.

What skills is Pia Donato known for?

Pia Donato is listed with skills including Sql, Process Management, It Operations, Data Quality, and Testing.

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