Stefanie Anne Valencia, Itil
AeroLeads people directory · profile

Stefanie Anne Valencia, Itil Email & Phone Number

Senior Operations Manager at Next Reason at Next Reason
Location: Metro Manila, National Capital Region, Philippines 11 work roles 1 school
1 work email found @sunlife.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email s****@sunlife.com
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Next Reason
Role
Senior Operations Manager at Next Reason
Location
Metro Manila, National Capital Region, Philippines
Company size
12 employees

Who is Stefanie Anne Valencia, Itil? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Stefanie Anne Valencia, Itil is listed as Senior Operations Manager at Next Reason at Next Reason, a company with 12 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a work email signal at sunlife.com and a matched LinkedIn profile for Stefanie Anne Valencia, Itil.

Stefanie Anne Valencia, Itil previously worked as Senior Operations Manager at Next Reason and Operations Manager at Next Reason. Stefanie Anne Valencia, Itil holds Bachelor Of Science (B.S.), Computer Science, 3.53 (Cum Laude) from Ateneo De Manila University.

Company email context

Email format at Next Reason

This section adds company-level context without repeating Stefanie Anne Valencia, Itil's masked contact details.

*@sunlife.com
68% confidence

AeroLeads found 1 current-domain work email signal for Stefanie Anne Valencia, Itil. Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About Stefanie Anne Valencia, Itil

Analytical, value-driven, and detail-oriented IT Professional with eleven (11) years of experience with multifaceted roles requiring project management, project coordination, project testing, service transition, and application/production support. Expertise in coordinating with local and global resources to achieve objectives. Resourceful and organized with a hardworking and proactive nature.

Listed skills include Sql, Java, Javascript, C#, and 7 others.

Current workplace

Stefanie Anne Valencia, Itil's current company

Company context helps verify the profile and gives searchers a useful next step.

Next Reason
Next Reason
Senior Operations Manager at Next Reason
portland, oregon, united states
Website
nextreason.com
Employees
12
AeroLeads page
Company profile
View company profile Email format
11 roles

Stefanie Anne Valencia, Itil work experience

A career timeline built from the work history available for this profile.

Senior Operations Manager

Current
Next Reason
Oct 2023 - Present

Operations Manager

Next Reason
  • Served as the key contact between our customers, offshore teams, and senior management in the US
  • Managed the Support team and the Professional Services team while directly supervising two (2) leads - Program Manager and Support Team Lead
  • Ensured Green Scorecard for the Support Team by regularly reviewing the Support Queue and ensuring all incidents are acted upon on a timely manner
  • Established the Major Incident Management, Hypercare, and Offboarding processes
  • Spearheaded reduction of aging incidents by identifying incidents at risk of aging by 14 days instead of 30 days
  • Facilitated RCA discussions between cross-functional, including software engineers, quality assurance analysts, solution architects, and support engineers
Apr 2021 - Oct 2023

Application Support Team Lead

Sun Life
  • Reviewed user stories in JIRA and used these as input to the transition requirements from agile projects to production support team
  • Led the transition and operational support of mobile applications, web portal applications, and backend services from agile project teams to L2 production support team for Sun Life Hong Kong. Managed the setup of.
  • Led and performed incident management and problem management for HK Digital Support team and ensured monthly green scorecard for supported applications. Performed troubleshooting for reported issues through issue.
  • Identified and led the development of continuous improvement initiatives to reduce the effort of manual work needed in operational tasks
  • Communicated directly with business counterparts to report on application statistics on usage and issue trends
  • Participated in sprint planning to provide insights on possible enhancements to include in the sprint backlog
Apr 2018 - Apr 2021

Business Project Manager

Yondu, Inc.
  • Handled 6 to 13 small sized to mid sized Fast Track projects and ensured that deliverables are met based on scheduled timelines
  • Consulted with customers and other departments on project status, proposals, and technical issues such as software system designs and maintenance
  • Supervised and assigned tasks to system analysts, system designers, technical lead, testers, and other engineering personnel. Led a team of 10
  • Manged project timeline and budget
Sep 2017 - Nov 2017

It Project Manager

Hewlett Packard Enterprise
  • Developed and updated project plans for dashboard (web-based) development projects including information on project objectives, budget, system design and specifications
  • Assessed current and future customer needs and priorities through communicating directly with customers on a weekly basis
  • Prepared project status reports by collecting, analyzing, and summarizing information and trends. Reported project status on a weekly basis to stakeholders.
  • Handled mid to large-sized projects and closed projects without escalations. Received an average of 4.7 out of 5 customer satisfaction scores for all projects handled.
Dec 2015 - Jul 2017

Associate Project Manager

Hewlett-Packard
  • Provided assistance to Senior Project Manager on monitoring the performance of project team members, provided and documented performance feedback.
  • Drafted test plans and scenarios and performed high-level validation prior to market rollout
  • Managed rollouts of a minimum of 3 to a maximum of 5 releases on a weekly basis.
Nov 2014 - Nov 2015

Qa Tester

Hewlett-Packard
  • Performed validation in QA and UAT environments ensuring that the application is at par with the design document.
  • Developed and executed test cases based on functional requirements through CTRL+M
  • Created an automated tool (Java applet) to perform validation on test results to reduce validation time by 60%
May 2014 - Oct 2014

L2 Support

Hewlett-Packard
  • Monitored end to end processing of report generation for various global applications. Monitored requests and incidents filed in IT Service Manager and closed them within service level agreements (SLA)
  • Performed data quality checks and identified the root cause of issues using T-SQL queries through Microsoft SQL Server Management Studio
  • Spearheaded and owned establishment and training of problem management process and capacity management process for RTDC team
Jun 2012 - May 2014

President

Computer Society Of The Ateneo
Mar 2011 - Jun 2012

Vice President For Research And Development

Computer Society Of The Ateneo
Mar 2010 - Feb 2011

Assistant Vice President For Academics

Computer Society Of The Ateneo
Mar 2009 - Feb 2010
Team & coworkers

Colleagues at Next Reason

Other employees you can reach at nextreason.com. View company contacts for 12 employees →

JM Jose Mari Cesario Jose Mari Cesario Colleague at Next ReasonMetro Manila, Philippines View → GM Glenn Mark Ramirez, Ece, Ect, Mcsa Glenn Mark Ramirez, Ece, Ect, Mcsa Colleague at Next ReasonMetro Manila, National Capital Region, Philippines, Philippines View → TT Thaís Teixeira Thaís Teixeira Colleague at Next ReasonCampinas, São Paulo, Brazil, Brazil View → CJ Carolina Justo Carolina Justo Colleague at Next ReasonCampinas, São Paulo, Brazil, Brazil View → FO Felipe Osti Felipe Osti Colleague at Next ReasonCampinas, São Paulo, Brazil, Brazil View → HL Haley Lovett Haley Lovett Colleague at Next ReasonPortland, Oregon, United States, United States View → JB Jay Botor Jay Botor Colleague at Next ReasonMetro Manila, Philippines View → CM Caycee Mae Sim Caycee Mae Sim Colleague at Next ReasonMetro Manila, Philippines View → GM Gabriel Machado Santos Gabriel Machado Santos Colleague at Next ReasonCampinas, São Paulo, Brazil, Brazil View → MT Maurilio Torin Neto Maurilio Torin Neto Colleague at Next ReasonBrazil, Brazil View →
1 education record

Stefanie Anne Valencia, Itil education

FAQ

Frequently asked questions about Stefanie Anne Valencia, Itil

Quick answers generated from the profile data available on this page.

What company does Stefanie Anne Valencia, Itil work for?

Stefanie Anne Valencia, Itil works for Next Reason.

What is Stefanie Anne Valencia, Itil's role at Next Reason?

Stefanie Anne Valencia, Itil is listed as Senior Operations Manager at Next Reason at Next Reason.

What is Stefanie Anne Valencia, Itil's email address?

AeroLeads has found 1 work email signal at @sunlife.com for Stefanie Anne Valencia, Itil at Next Reason.

Where is Stefanie Anne Valencia, Itil based?

Stefanie Anne Valencia, Itil is based in Metro Manila, National Capital Region, Philippines while working with Next Reason.

What companies has Stefanie Anne Valencia, Itil worked for?

Stefanie Anne Valencia, Itil has worked for Next Reason, Sun Life, Yondu, Inc., Hewlett Packard Enterprise, and Hewlett-Packard.

Who are Stefanie Anne Valencia, Itil's colleagues at Next Reason?

Stefanie Anne Valencia, Itil's colleagues at Next Reason include Jose Mari Cesario, Glenn Mark Ramirez, Ece, Ect, Mcsa, Thaís Teixeira, Carolina Justo, and Felipe Osti.

How can I contact Stefanie Anne Valencia, Itil?

You can use AeroLeads to view verified contact signals for Stefanie Anne Valencia, Itil at Next Reason, including work email, phone, and LinkedIn data when available.

What schools did Stefanie Anne Valencia, Itil attend?

Stefanie Anne Valencia, Itil holds Bachelor Of Science (B.S.), Computer Science, 3.53 (Cum Laude) from Ateneo De Manila University.

What skills is Stefanie Anne Valencia, Itil known for?

Stefanie Anne Valencia, Itil is listed with skills including Sql, Java, Javascript, C#, Mysql, Software Development, Programming, and Microsoft Office.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.