Ashish Shukla Email & Phone Number

Ahmedabad, Gujarat, India

At Pias Engineers, we are focused on providing products & services with the highest levels of customer satisfaction. We are confident that we can meet your expectations.With a variety of offerings to choose from, we’re sure you’ll be happy working with us. Look around our website and if you have any requirements, comments or questions, please feel free to contact us.We are authorized supplier of electronic weighing machines of our principle companies like PHOENIX, CONTECH etc. We are in the field of electronic weighing machines since last 15 years. We are confident to provide perfect weighing solution to your weighing application by giving most suitable product. We have wide range and variety of weighing machines like Table Top Scale, Counting Scale, Price Computing Scale, Jewellery Scale, Pocket Scale, Laboratory Scale, Hanging Scale, Crane Scale, Platform scale, Pallet Weighing Scale, Weigh Bridge, Baby Scale, Personal Scale, Kitchen Scale etc., useful for all segments like Jewellery, retail, laboratory, industrial and domestic, Capacity ranging from 100gms to 100 Ton, backed by excellent after sales service support. We also supplies spares for electronic weighing machines like display, main board, power supply cards, load cells of various capacity. We also under take repairs & maintenance of electronic weighing machines on chargeable and annual maintenance contract basis.

Ahmedabad, Gujarat, India

# Worked as a Customer Support Engineer from January1994 to May 1996. * Responsible for customer satisfaction and to ensure repeat business from existing customer. * To do pre-installation inspection and installation of product. * To give preventive maintenance calls to warranty &contract customers as per schedule. * To give technical support to marketing division. * To generate revenue by executing annual service contracts. # Worked as a Senior customer Support Engineer from June 1996 to December 1999. * Responsible for customer satisfaction and to ensure repeat business from existing customer. * To give training and motivation to junior engineers. * To monitor and maintain engineers and Branch service performance in terms of productivity, customer Satisfaction, response time and down time to customer calls and service revenue targets. * To give technical feedback about existing products and customer feedbacks to regional office. * To give technical support to junior engineers, direct sales division and dealers. # Worked as a Senior Engineer in industry division from 1'st January 2000 to Sep’2001. * To appoint and monitor sales and service dealers in predetermined territories. * To attend warranty & contract customers directly or through service franchisee. * Technical support to distributor for service and sales as well as service franchisee. (a)Trouble shooting of critical problems. (b) Cataloguing technical information. * Assistance to Distributors/Service franchisees in appointing service engineers. * Onthe job training/assistance to distributor's/service franchisee engineers. * Inventory control of spares at distributors/service franchisee locations. * Monitor/Access distributor's & service franchisee's weekly performance, submitting reports on customer complaints, response time/down time. * To ensure the quality of service & implementation of service norms as per the company policy.