- Lead Technical Writer for Defense Property Accountability System (DPAS) - Update Entire 6-Module Help System - Single-Source Help System topics into Print Manuals - Trained junior tech writer (currently full tech writer) - Use Agile methodology

- Member of FoodSafety team - Support Lead: main point of contact for end users to solve issues with installation and synchronization - Tech Writer: wrote user manuals for Supervisors, Sanitarians, and Administrators for external customers; wrote user manuals for internal procedures - Tester: ran through program for issues by following Tasks and creating Issues in TFS

Contractor working with The Navy - Worked in an Agile environment; Assisted and lead meetings - Created Training Packages for new software: - - Includes Quick Reference Guides, PowerPoint Presentations, and Captivate Instructional Videos - Created demonstration videos - Created Release Notes for each weekly revision of the new software - Used MS Project to track assignments - Used TFS (Team Foundation Server) for source control

Worked on the PROMISe account {Provider Reimbursement and Operations Management Information System in electronic format} - Wrote, edited and formatted Word and PDF documents - Updated internal webpages for daily and monthly production releases using FrontPage - Cataloged and fixed broken website or PDF links - Wrote, edited and formatted PowerPoint presentations used for various training sessions - Created Captivate videos and quizzes - Entered data into Access databases - Assisted in Training classes by helping students when they are lost and by writing down questions asked and answers given - Reported work accomplished by weekly status report

Worked on the PROMISe account {Provider Reimbursement and Operations Management Information System in electronic format} - Wrote, edited and formatted Word and PDF documents - Updated internal webpages for daily and monthly production releases using FrontPage - Cataloged and fixed broken website or PDF links - Wrote, edited and formatted PowerPoint presentations used for various training sessions - Created Captivate videos and quizzes - Entered data into Access databases - Assisted in Training classes by helping students when they are lost and by writing down questions asked and answers given - Reported work accomplished by weekly status report

- Wrote, edited and formatted Word and PDF documents - Worked with designers and implemented intranet websites for internal departments (learning.dtcc.com, derivserv.dtcc.com) using DreamWeaver - Development Team member that designed and created certification tests used to certify people working in the Clearance or Settlement departments of various financial companies - Created help systems (web-based, page-sensitive) for numerous internal applications –by both coding the frameset and writing the help topics - Created documentation (print and web) for internal applications - Development Team member for page-sensitive help standards – both design and implementation - Kept track of multiple projects using MS Project - Used both SGML program and HTML coding to “single-source” help topics - Created monthly departmental calendar, highlighting internal birthdays and anniversaries, and all external holidays/holy days/ feast days - Created diversity calendar for company, including many different culture’s feast days - Reported work accomplished by weekly status report

- Created complete documentation (Quick Reference Guides and Product Reference Guides) for various scanners - Interviewed software developers and business analysts to learn about the scanners; took the interviews and the software and created documentation

- Created press releases, advertising flyers, and manuals for ultraviolet lamps - Created press releases, advertising flyers, and manuals for biotechnical equipment - Created Material Safety Data Sheet (MSDS) for leak detection dyes - Worked with Printing department to prepare and print advertising flyers - Documented factory procedures for ISO-9001 certification - Created files with copies of all current and previous printed materials for ISO-9001 certification