As a computer science student at San Jose State University (SJSU), I’m excited to explore the possibilities of technology and artificial intelligence and how it can drive innovation in industries like customer service. I'm particularly interested in creating solutions that streamline operations and make everyday tasks more efficient.I’ve built a solid foundation in computer science, and I’m looking forward to deepening my knowledge at SJSU. Through my academic experiences and hands-on projects, I’ve developed skills that allow me to tackle challenging problems and contribute to tech-driven solutions, especially when it comes to improving how businesses handle customer interactions.Key highlights of my experience include:• Assistant Property Manager: Presented rental properties to potential tenants, boosted property visibility on BAREIS MLS by using automation tools, and improved the efficiency of tenant selection through thorough credit checks and financial assessments. This role helped me develop skills in streamlining processes and improving operational efficiency. • Benicia Fitness: Directed membership promotion efforts, especially at community events, where I actively promoted gym memberships and engaged with potential clients. I learned valuable lessons about customer service and how to tailor solutions to meet client needs. • Efficiency and Automation: Developed a computer macro at Flywheel Kinetics that doubled work efficiency by automating repetitive tasks, which showcased my proficiency in scripting and high-speed typing (167 WPM). • Python Learning: Spent extensive time this summer, including 12-hour days, learning Python and exploring its applications in building practical tech solutions. This has prepared me to use Python in future projects aimed at improving business operations.I’m also committed to personal growth. Books like Atomic Habits, How to Win Friends and Influence People, and Can’t Hurt Me have helped me improve my discipline, communication, and resilience.With a strong work ethic, attention to detail, and a passion for technology, I’m particularly interested in opportunities that challenge me and allow me to apply both my technical and problem-solving skills to real-world solutions.Let’s connect if you’re looking for a dedicated and knowledgeable intern who’s ready to contribute to your team’s success and explore new possibilities in tech and business.
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Insurance SalesOptaviseCalifornia, United States
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Assistant ManagerBenicia Fitness Jun 2024 - PresentBenicia, California, United States• Led a small team to promote memberships and represent Benicia Fitness at farmers markets, successfully increasing membership sign-ups through direct customer engagement and personalized sales strategies.• Provided hands-on support and training for staff and members on the gym's digital platforms, including troubleshooting errors in the member check-in system and payment processing through Antaris, ensuring smooth and efficient transactions.• Resolved customer complaints and managed emergencies with a calm, solution-oriented approach, maintaining high customer satisfaction and retention.• Managed daily gym operations, including scheduling, inventory management, finance processing, and data management, contributing to the seamless functioning of the facility.• Ensured minimal disruption to operations by quickly diagnosing and resolving connectivity issues, software glitches, and hardware malfunctions, keeping systems running smoothly. -
Customer Service RepresentativeBenicia Fitness Feb 2024 - Jun 2024Benicia, California, United States• Received Employee of the Month for selling the most memberships, ultimately leading to promotion.• Provided excellent customer service by greeting members by name, answering questions, and resolving issues promptly and efficiently.• Oversaw front desk operations, including membership check-ins, scheduling, and administrative tasks.• Leveraged ChatGPT 4o to effectively communicate with non-English speaking clients, ensuring clear and efficient interactions.• Utilized AI to recommend personalized membership plans and training packages tailored to individual member needs and preferences.
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Assistant Property ManagerRealty World All Services Apr 2023 - Mar 2024San Francisco Bay Area• Showcased rental properties to potential tenants, building rapport, addressing objections, and conducting in- depth interviews to assess payment history and rental behaviors, leading to successful lease agreements.• Streamlined tenant selection by implementing application fees, conducting thorough credit checks, financial assessments, and communicating with past landlords to ensure reliable and qualified tenants.• Utilized a rental property management app to manage tenant communications, schedule viewings, and support efficient tenant placement processes.• Enhanced property visibility on BAREIS MLS by creating persuasive and engaging property descriptions, resulting in increased tenant interest and client engagement. -
Data Entry Automation SpecialistFlywheel Kinetics Jun 2023 - Dec 2023• Coded a comprehensive computer macro for Hubspot CRM and Excel that enhanced work efficiency by multiplying work output by nearly 2x through the semi-automatic completion of repetitive tasks.• Achieved an average hourly income of $40 or more through contract work, which involved executing tasks with a combination of six distinct macros operating simultaneously.• Cataloged 120,000 data entries for Powersports companies, enhancing data accuracy and accessibility• Applied highly proficient typing abilities, showcasing an advanced skill set with an impressive maximum typing speed of 152 words per minute, highlighting swift general computer navigation skills.• Completed approximately 10 projects, ensured each was either on-time or even ahead of schedule, demonstrating an impeccable record of reliability and commitment to meeting project deadlines.
Pierce Griswold Education Details
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Computer Science -
Benicia High School4.27 A-G Gpa
Frequently Asked Questions about Pierce Griswold
What company does Pierce Griswold work for?
Pierce Griswold works for Optavise
What is Pierce Griswold's role at the current company?
Pierce Griswold's current role is Insurance Sales.
What schools did Pierce Griswold attend?
Pierce Griswold attended San Jose State University, Benicia High School.
Who are Pierce Griswold's colleagues?
Pierce Griswold's colleagues are Wesley H., Stacy Howell Holme, Susan Jette, Melanie Reeves Wicklow, Alyson Arcilla, Grace Carrell.
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