Provides exemplary customer service by warmly greeting patrons and facilitating a seamless experience, including loading and unloading golf clubs onto/from cartsEfficiently manages the upkeep and cleanliness of golf carts, ensuring a pristine and welcoming experience for members and guestsOversees inventory and restock the range, demonstrating keen attention to detail in maintaining organized and well-stocked facilitiesExecutes routine maintenance tasks to preserve the quality and appearance of practice areas, contributing to an aesthetically pleasing environment for members and guests

Coordinated with business operations and IT resources to implement defect fixes and enhancement updatesManaged special purpose projects including mapping existing processes and infrastructure, identifying risks, sourcing funding and tracking progress and milestones Analyzed and curate data into reporting metrics by creating user-friendly dashboards for senior leadershipLed the initial phases of project management related to the new comprehensive Pilot Working Agreement (PWA) including initial scoping, sizing, and delivery of a working project plan

Preserved the integrity of the flight schedule by rerouting crew members to minimize flight delays and cancellations under time resource constraintsCoordinated with multiple Operations and Customer Care Center (OCC) teams including OCC Duty Directors, System Operations Managers, Aircraft Routers, In-flight Support Team Members, and Flight Operations Support to ensure timely departure of aircraftParticipated in a development and user experience committee for a new crew resource optimization tool including providing feedback on user design and assisting with user testing

Preserved the integrity of the flight schedule by rerouting crew members to minimize flight delays and cancellations under time resource constraintsCoordinated with multiple Operations and Customer Care Center (OCC) teams including OCC Duty Directors, System Operations Managers, Aircraft Routers, In-flight Support Team Members, and Flight Operations Support to ensure timely departure of aircraft

Worked daily with collective bargaining agreements and codified federal regulations to maintain legal and compliant flight statusCorresponded with crew members concerning scheduling changesTrained and operated multiple aspects of scheduling operations including trip coverage, Part 117 compliance and reroute operations for all domiciles during normal, severe weather, and emergency operations

Served as a Customer Service Representative by continuing to preserve the existing relationships with clientsWorked with Director of Operations to locate and generate new forms of revenue, broaden markets, and improve processesDeveloped and presented weekly, monthly, and quarterly performance analysis reports designed to maximize revenue, reduce cost, and increase resource efficienciesSuccessfully created and implemented a driver incentive program designed to promote fuel savings, with an average monthly increase in fuel savings of 2.5-4.5%

Tutored student athletes in various courses, ranging from core classes to upper-level courses