It Delivery Manager
Current- Ensures services are delivered to customers (internal and external): organize, mobilize staff, communicate and reports in order to guarantee customer satisfaction regarding commitment (SLAs), along with continuity of services: availability and performance of systems, incidents and change commitments. - Applicative deployment: supervision of scheduling, task assignment, stakeholder and risk management- Transition management: apply and adapt existing workflow to a new entity within the company- Team coordination: o Resource management o Single point of contact on specific perimeter o Quality Assurance: creation of validation processes, documentation review, tasks follow-up