Pierre Michiels Email & Phone Number

Greater Minneapolis-St. Paul Area

Responsible for leading and managing Steelcase’s global relationship with large, complex global accounts. Creating a long-term account strategy, relationships, new business development, project implementation, and customer service for these clients globally. Integrating the knowledge, products, and services that Steelcase offers by meeting client’s global innovation initiatives.Key responsibilities include: * Presence at key client sites in North America, Asia Pacific, and EMEA to broadenaccount relationships and gain an understanding of customer * Leading a global relay network for the account that requires the coordination of solutions across multiple cultures and geographies * Working with clients and colleagues from different cultures, geographies, and backgrounds * Linking Steelcase Executives with key customer contacts to assist in solving complex business/workplace issues * Implementing value-add activities that helped drive innovation, reduce real estate costs,attract and develop top talent, foster physical and virtual collaboration, and reflect brand*Leading contract and pricing negotiation

Greater Minneapolis-St. Paul Area

Responsible for leading and managing a team of diverse sales professionals by providing leadership, accountability, and direction for sales activities and dealer channel performance in the Minnesota, North Dakota, South Dakota and Wisconsin markets. • Accountable for achieving sales, profitability, and market share performance goals for the market across a variety of vertical market and product category groups.• Achieving goals through the use of financial acumen, negotiation, critical thinking, creativity, and people leadership.• Focus on annual and monthly forecasting, budgeting, external marketing, business planning, resource allocation, new business development, and sales strategies.• Providing coaching and employee development activities along with recruiting new talent

Johannesburg Area, South Africa

As sales leader for Steelcase in Sub-Saharan Africa I was based in Johannesburg, South Africa and responsible for sales activities across the region. My primary focus was the countries of Southern and Eastern Africa, particularly South Africa, Angola, Kenya, Namibia, Botswana and Mauritius.My work was to build our local infrastructure, hire and develop leading sales professionals, bring global corporate resources to current and new markets, expand our network of relationships, develop our distribution, and build pathways for delivering our products and services.Sales planning, forecasting, legal structure, brand representation, leadership, and new business develop were key aspects of my role.

Western North America

In this role, I led a dynamic team that is part of our Global Client Collaboration organization. I was responsible for developing partnering relationships with the top tier of our global customers in order to create insight-driven workspace solutions. We do this by leveraging our organization’s research that has identified primary business issues related to workspace.•Responsible for the all Western North America-based global customers on a global basis• Fostered and managed strategic relationships with global customers, including senior executives of facilities management, corporate real estate, corporate management, human resources, and corporate finance• Created sales strategies for large global enterprise customers and guided specific project opportunities to success• Recruited, trained, and coached global account managers from within the SCS sales organization and the external market• Subject Matter Expert for global business trends, issues, and project implementation.

Western Canada

• Led and developed healthcare market sales professionals within Steelcase Canada distribution • Identified, analyzed, and targeted clinical healthcare project opportunities within each major market nationally• Built brand awareness for Nurture within the overall market, the Steelcase distribution network, and design community• Developed new relationships with architectural and design partners targeting the early design development of new healthcare facilities• Recruited, trained, coached Nurture sales professionals for Canadian region• Acquired and grew personal knowledge of the healthcare industry, clinical practices, and architectural processes to build credibility with customers and healthcare professionals• Ongoing management of key healthcare account with oversight on 7 different major capital project investments in Western Canada.

Western Canada

• Led sales and marketing efforts for identified major accounts in Western Canada• Account planning and strategy for large, complex, strategic customers with significant volumes opportunities for sales revenues• Managed top 10 key accounts, representing 80% of distribution volume 2004 – 2007• Developed a core skill in targeting opportunities for Steelcase Workplace Strategy capabilities. Demonstrated strength in understanding the consulting process and appropriately managing Applied Research Consultants, Researchers, and Workplace Strategy resources to engage major accounts and build executive relationships• Oversaw account strategy for largest Public Private Partnership project in Alberta (Calgary Courts Centre) • Responsible for key Healthcare account, guiding the team on how to approach and manage this competitive account. Account strategy resulting in the award for the newest Children’s Hospital in Canada and the creation of an all-inclusive 5 year agreement for healthcare projects with local Health Authority

Management Development Program, Business Administration And Management, General

Bachelor Of Commerce (B.Com.), Marketing/Marketing Management, General