Pieter Stemmet Email & Phone Number

South Africa

Stellenbosch, Western Cape, South Africa

Head of the Client Services Dept and managing the 1st line and 2nd line technical team. Managing the Call Centre day to day operations. Mentoring and coaching to ensure personal growth and achieving the company goals as well as personal goals. Developing and streamlining internal processes to align with best practices and ITIL standards. Directly engage with consumer and business clients to ensure operational excellence and client satisfaction. Account Manager to some of the high-profile… Show more Head of the Client Services Dept and managing the 1st line and 2nd line technical team. Managing the Call Centre day to day operations. Mentoring and coaching to ensure personal growth and achieving the company goals as well as personal goals. Developing and streamlining internal processes to align with best practices and ITIL standards. Directly engage with consumer and business clients to ensure operational excellence and client satisfaction. Account Manager to some of the high-profile clients. Assist as Project Manager and Marketing Manager. Liaising with 3rd party marketing companies to assist with brand amplification and ensuring brand presence all social media platform Show less

Cape Town, Western Cape, South Africa

My initial employment started with Internet Solutions as the Senior Service Delivery Manager some of the top partner accounts in the Western Cape: Sanlam and Old Mutual. When IS merged with Dimension Data in 2021, my title changed to Service Operations Manager as it included additional responsibilities. The roles encompassed a vast array of duties: Strategic client engagement and service excellence. Co-ordinate and facilitate pre-sales, service and operational engagements. Manage… Show more My initial employment started with Internet Solutions as the Senior Service Delivery Manager some of the top partner accounts in the Western Cape: Sanlam and Old Mutual. When IS merged with Dimension Data in 2021, my title changed to Service Operations Manager as it included additional responsibilities. The roles encompassed a vast array of duties: Strategic client engagement and service excellence. Co-ordinate and facilitate pre-sales, service and operational engagements. Manage monthly reporting, SLA reviews and trend analysis. Manage vendors and business partners to ensure effective request management. Working closely with Mimecast as a key partner to ensure service excellence.Responsible for cross-functional engagement within the Services, Finance and Project Management disciplines.Ensuring complete and accurate monthly client billing. Commissioning and decommissioning of assets. Facilitate installations and logistics with the vendors and clients throughout the Request Fulfilment Lifecycle. Resolve, report and mitigate all WAN related incidents, problems and risksLiaising with the Solutions Architects,Sales and Pre-Sales teams to up-sell, upgrade and maintain client infrastructure and services. Show less

London, England, United Kingdom

I was responsible for all internal and international major escalations as part of the Global Contact Centre. Customer base included ATOS/Siemens, AT&T, British Parliament and the NY Stock Exchange. I also managed the Service Improvement Plans (SIPs) for international clients and regularly hosted Incident and SLA reviews remotely from the branch in Cape Town. Daily operations included: Problem management.Management reporting.Customer engagement and satisfaction.Trend analysis… Show more I was responsible for all internal and international major escalations as part of the Global Contact Centre. Customer base included ATOS/Siemens, AT&T, British Parliament and the NY Stock Exchange. I also managed the Service Improvement Plans (SIPs) for international clients and regularly hosted Incident and SLA reviews remotely from the branch in Cape Town. Daily operations included: Problem management.Management reporting.Customer engagement and satisfaction.Trend analysis. Risk mitigation. Show less

Goodwood

I was the Regional Youth Pastor for the Western Cape. It is my passion to be involved and serve in the local community and I was privileged to have had this opportunity to serve and improve the lives of others. I prepared and delivered Sunday sermons. I served a a technical advisor to improve and implement cost saving strategies and practical, sustainable solutions. I also managed the church website and the social media platforms to promote and market the church content.I… Show more I was the Regional Youth Pastor for the Western Cape. It is my passion to be involved and serve in the local community and I was privileged to have had this opportunity to serve and improve the lives of others. I prepared and delivered Sunday sermons. I served a a technical advisor to improve and implement cost saving strategies and practical, sustainable solutions. I also managed the church website and the social media platforms to promote and market the church content.I organised events, did public speaking at many major events and at times hosted funeral and wedding services. Show less