Defines and executes comprehensive platform strategy by aligning with overall business goals, assuring scalability, security, and alignment with product and service offerings to drive market competitiveness.Leads the development of the platform roadmap by prioritising features and functionalities based on market demand, and collaborating with cross-functional teams to confirm customer satisfaction and growth.Oversees the architecture, design, and development of platform products by managing day-to-day operations, and securing high availability, performance, and compliance with industry standards.Recruits, develops, and retains top talent by leading and mentoring engineering, development, and product teams, enabling a collaborative environment, and building a high-performing organisation.

Led platform delivery teams by providing strategic direction, guidance, and support, ensuring alignment with organisational goals and successful delivery of product solutions.Participated in customer discovery engagements, overseeing presentations, requirements capture, estimation, and consulting, resulting in accurately scoped projects that met client expectations.Contributed to the development of the platform roadmap by aligning customer project requirements and business needs, guaranteeing the strategic growth and evolution of platform capabilities.Supervise design and estimation of platform solutions by providing oversight and expertise, enhancing solution quality, and augmenting resource allocation to meet project deadlines and budgets.

Developed advanced skills in data protection and information security, enabling transition to DPO and InfoSec roles within the organisation by mastering essential security protocols and compliance measures.Administered multiple discovery programs for leading loyalty and airline customers in North America, confirming successful program execution, tailored solutions and enhanced client engagement.

Refined portfolio performance and risk management by establishing and evaluating target projects and service needs, prioritising and selecting initiatives aligned with strategic objectives.Governed all enterprise delivery services, including software development, packaged implementations, and operations, by refining resource allocation and balancing conflicting demands to maximise business value.Executed the strategic direction by overseeing the coordinated management of the enterprise delivery project portfolio, validating prioritisation and allocation of resources to meet business strategies.Monitored the overall performance of the portfolio, proposed adjustments based on project and service performance, and engaged stakeholders to affirm accountability and realisation of benefits.Led the API first architectural re-design and implementation of event-driven architecture, enhancing internal and external communication to maintain consistent messaging across all business touchpoints.Oversaw the development of a technical foundation for an omni-channel eCommerce experience, to reduce operational costs, and standardise integration points such as sms, push and email.

Established and communicated corporate programme office policies, operating procedures, and practices to guarantee alignment with the project/programme management lifecycle, facilitating funding approval.Pioneered the business resources steering committee governance process by reviewing project/programme requests, assessing portfolio status, and coordinating with the executive manager to align project priorities.Represented the corporate programme office in project/programme steering committees, governance committees, and executive steering committees, driving strategic discussions and decisions.Offered leadership and guidance to programme teams, affirming adherence to project/programme lifecycle processes and best practices to achieve successful project outcomes and compliance.

Responsible to ensure that all mainframe source code was adapted to ensure compliance with Y2K requirements