Pietro Favè Email & Phone Number

Meda, It

Meda, It

Milano

As Customer Success Manager, (CSM) , I am responsible for managing a portfolio of SME and Enterprise customers, ensuring their satisfaction and retention, to achieve, together with the sales team, a high renewal rate and increase turnover. I am responsible for supporting the HR / L&D / benefits team leaders of the clients, offering them my advice and showing them the value of our product.These are my main tasks:* Listening to clients to understand their needs, challenges and KPIs and proposing customised solutions and advice, helping them to define and execute an action plan that aligns with business objectives and maximises the value they receive from our solutions.* Follow the onboarding and development of new customers, accompanying them through the various stages after signing up, providing training and resources to enable them to use our products/services effectively.* Being the point of reference for customers throughout their lifecycle, establishing a relationship of trust and partnership, developing long-term relationships and success plans for customers to ensure they get the most value from our products* Acting as a spokesperson for customers, representing their needs and feedback to internal teams and ensuring timely resolution of customer issues.* Identifying new sales or upselling opportunities

Milano, Lombardia, Italia

Panel Manager e Project coordinator for same customers. I also suggested and guided some changes in business processes and tools.

Italia

As a training manager for Microsoft's consumer products, I gained a decade of experience in managing teams of promoters, trainers and merchandisers, as well as designing and implementing both in-person and online training activities. I have successfully coordinated advocacy programmes to create fan communities among salespeople, increasing our satisfaction metrics by 30%. I can design training and corporate events, where I have led growth mindset and change management courses. I use traditional and innovative training methods; I can analyse training needs and develop paths, content and materials, and establish systems to measure effectiveness towards objectives, while reducing costs and ensuring or improving service levels.My main tasks included:- the local development of global initiatives and reporting for the various stakeholders- the management of the e-learning platform (content, DEM, promotions, marketing activities), related social profiles, and the creation of SCORM content for partners' LMS platforms. I brought Italy among the 'Top 5' for content consumption levels.- managing relationships with partners to integrate marketing, trade marketing and training activities in the channel- managing agencies: budgets, SLAs, evaluation metrics and performance monitoring.- In the Trade Marketing team, I was in charge of creating materials, campaigns and activities for the retail shops covered.

Milan Area, Italy

Training Manager for consumer products, with direct experience in team management (promoters, trainers and merchandisers, #53 people), in-person and online training, coaching. I have successfully managed some Advocacy and Evangelism programs, developing activities to create communities of fans among salespeople, increasing our operational readiness metrics from 63 pt to 82 pt with a constant 15% YoY budget reduction. My tasks included:• Development of global activities and reporting for different stakeholders • e-learning platform management (contents, DEM, promotions, marketing activities, brand identity, etc.) and related social media profiles, bringing Italy among the "Top 5" and one of the best for contents consumption • SCORM content creation for partner LMS platforms• Managing partner relationships to collaborate and integrate marketing and training activities in the channel• Agency management: budget, SLA, SOW, KPI metrics and performance control.I know how to design educational and business events, where I have led growth mindset and change management path. I use traditional and non-traditional training methods; I can analyse training needs and develop routes, content and materials and establish systems for measuring effectiveness towards goals, trying to reduce costs and ensuring or improving the level of service.

Milan Area, Italy

I Manage marketing and training activities for consumers in retail and mobile operators channel. I Create co-marketing activities with partners: assuring goals and brand promise, maintaining relationship with main italian CESS retailers. We was the best countries for brand perception and always beat the annual goals . I assure data collection through Merchandiser team and generate reports for different stakeholder to identifies opportunities and gap

Milan Area, Italy

As an account service manager, I took care of two customers, ( Microsoft and Plantronics) managing their budgets and trade marketing and training activities. I always met my targets and achieved a customer satisfaction level of 97%. I coordinated a team in the territory and worked with PC manufacturers, distributors, retailers and telephone operators to implement marketing and training activities.Previously, I was a national trainer for the launch of Windows Media Center.

Milan Area, Italy

Teacher for IT, Marketing and Economics modules for courses funded by EEC for High schools ( 4° and 5° years of cylcle). As a marketing manager I drove the company communication, also leading the telemarketing activities and plan and promote our courses, services and activities.

Seveso, Lombardia, Italia

Responsible to drive the quality certification process ISO-9001

Laurea In Economia E Commercio, Economics, 103/110

My dissertation “TRADING ON LINE IN ITALY: ACTUAL SITUATION AND DEVELOPMENTS PERSPECTIVES" was the 1st italian research on this topic. It.

Diploma In Tecnico Dell'Attività Alberghiera, Hotel - Tourism, 58/60