Patricio Martinez Email & Phone Number

Microsoft Consulting Group - SMB Americas, Sales Operations PM

Project: lead the Institute’s temporary closure. Operations and project management for the temporary institute closure goal, with a limited budget and a deadline.Success criteria:> Admin and Academic ops completed on time>All students get government official certificate so they can continue at another institution.>Efficiently and effectively negotiate and terminate existing services contracts.>Lead logistics to move all operating and office equipment on time.> Negotiate and comply with official industry regulation entity.>Coordinate the termination of contracts.> Catch up with fiscal requirements and provide a plan for its maintainance while closed.

Monterrey, Nuevo León, Mexico

: Launch of Operations DepartmentSuccess criteria:Lead and establish operating procesess , activities and guidelines in order for the Ops department to transform the assigned business unit in terms of profitability and quality management.• Handled projects kicks-offs. • led stand-ups with the team, as well as checked with clients their satisfaction and provided updates.• coordinated and facilitated projects operations workflows, as well as analyzed and improved processes.• Intervened and negotiated, both with Lernit operating team as well as with clients when necessary, to handle barriers and move on with projects and deliver outcomes successfully.• Managed operational budget. • Led the e-learning department operations team efforts to achieve our OKRs, related to projects operations profitability and quality assurance & management.

Monterrey, Nuevo León, México

Collaborated with directives and executives covering all key business operating areas:-Reach for targeted market and audience:• Digital content and community management• Advertising management• Social Media and SEM marketing Management• Sales Coordination- Improvement of administrative and operating activities:• Setting up administrative, management and operations processes• Reviewing financial statements• Establishing KPI´s, OKRs and adjusting delegations respectively.* Productivity lead* lead Stand-ups with leaders- Innovation and quality management:

Monterrey, Nuevo León, México

Developed and launched the study abroad department, In which I collaborateded with international education and related services providers, specifically from Australia and Canada, as well as:>Worked with the marketing dept. on the respective campaigns and student prospecting for their first study abroad trip>Managed international visas procedures and international transactions.>Established business agreements on behalf of the university

Monterrey, Nuevo León, México

Project:Launch of new branch operating office in Mexico.Sucess criteria:*Profitability: reach profitability goal after 2 Qs once comenced the new offices operating costs.details:Managed operations to send Mexican students to study abroad, through a license with Austral Migration and Education Consultants PTY LTD and a variety of related contracts, by which:>Connected and collaborated with local and international educational institutions and related service providers, specifically from Mexico, Canada, and Australia, in order to establish the offer to operate, tailored to the new branch offices targeted market.>Managed digital marketing campaings and the respective lead prospecting and sales coordination.>Managed international visas procedures and financial transactions.>Assessed political implications in the industry in regard to chaging regulations on immigration.**Operations fully disrupted by the COVID-19 global pandemic**

Bachelor'S Degree, Business/Commerce, General

Bachelor'S Degree, Business Administration

Had credit transfer and continued at RMIT university

High School Diploma