Ping Han Email & Phone Number

Leichhardt, New South Wales, Australia

• Confident to run all current routes and provide high standard customer services in terms of greeting, safety, on-time running and satisfaction.
• Handle all emergency situation such as bus break down, traffic accident. Compliant with NSW transport policy, procedure and regulations.
• Coaching a new driver to familiar with roadmap and rules. Conduct school runs, charted buses and events.
• As a Health & Safety Representative report any hazard on road, work closely with the Work & Safety Committee to conduct a regular safety check on site. Be proud of Selected test driver for initial launch zero-emission.

406-415 Sussex Street, Sydney

• Outbound B2B sales via IP phone, fax and email with clients who speak English, Chinese Overseas. maintain high-level call quality assurance with an average of 96%.
• Setup/maintain customer profiles via SAP and Siebel V3 systems and prioritize daily workload to meet the 3 deadlines on time and sales target & KPIs.
• Liaise with internal & external stakeholders to ensure customer concerns have been handled timely, correctly and fully.
• Mentor individual and/or coach in-group via PowerPoint presentation on market research and product updates. Be proud of Achieved top sales in filling gap and uplifting cycling activities in Oct. 2013 and awarded with.

Bankstown, Sydney.

• Be a NAATI Paraprofessional Interpreter and Translator for 15 years.
• work with Interpreting Solutions, New Age interpreting Services and Translationz
• major company worked with such as Commonwealth Service Rehabilitation.
• interpreting / translation topic covers job speaking, insurance assessment, WorkCover inspection, Injuries investigation, business conference, religion services and civil court case. Be proud of: Interpreting for a.

Shop 721 Westfield Shopping Centre, Hurstville

• Build a rapport with customer and find out their needs and purposes to shop.
• Recommend two products or services to match client expectation or enquiry.
• Demonstrate the feature and function of product such as TV, PC or an IPAD.
• Challenge weekly sales target and achieve general profit and other KPIs.
• Negotiate to close the sale, add on warranty and accessories with discount.
• Update product knowledge and keep the store in high level of presentation.

Parramatta Railway Station, Parramatta

• Tailor a package tour via conversation with client and go through all the details with them. Up sell or cross sell if further satisfy client needs.
• Act Manager’s role when business requires. Coordinate staff in-house training, Update rosters and monitor office daily operation.
• Consolidate daily bookkeeping, custody cash, cheque and EFPOTS sales and arrange weekly banking with security company Chubb.
• Run monthly public presentation in local club, community and events, promote products and services. Reply audience questions and enquires.
• Control stock and register asset. Purchase with cooperate card and process via an e-procurement system: ARIBA.Be proud of: Organised first group tour of 68 senior Chinese to Bathurst on a day trip via XPT service in.

Platform 1, Central Railway Station, Sydney

• Provide support in the promulgation of fare increases and supplying information for the Minister to gazette.
• Maintain and update the fares database of the reservation system TravelLink.
• Providing first level Help Desk assistance to travel center, accredit sales outlet and the other Department.
• Update the CountryLink Publication on intranet and website: such as Product Report, Agency List, Train and bus timetable.
• Research and assist in the development of new ticket, new fares and ticketing policy.
• Undertake routine administrative task such as copying, distributing and filing documents. Answer enquiry over the phone or via email. Be proud of: Participated the first CountryLink Business Rules Manual which covers.

Chong Wen Men Hotel, Beijing

* Level 2 qualified English / Mandarin interpreter and tour guide * Finalising the itinerary with the tour leader and communicating with all counterparts* Tour guiding in Beijing and tour escort in major cities and other regions of China.* Troubleshooting and maintain high-level customer service satisfaction.* Training new staff and supervising 15 tour.

E-Commerce/Electronic Commerce

Bachelor Of Arts (B.A.), Tourism And Travel Services Management