Marcelo Amorim Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Barcelona, Catalonia, Spain

Account management, business development.

Barcelona, Cataluña / Catalunya, España

▪ Working in Portuguese and Spanish markets, increasing knowledge and improving the quality of the service ▪ Administrative routine, working with discipline and organization while working remotely▪ Offering new services and solutions to problems related to new technological products▪ Keeping a Growth Mindset, applying business knowledge to increase customer interest and value found in the services▪ Focusing on increasing customer loyalty through the use of premium speech and… Show more ▪ Working in Portuguese and Spanish markets, increasing knowledge and improving the quality of the service ▪ Administrative routine, working with discipline and organization while working remotely▪ Offering new services and solutions to problems related to new technological products▪ Keeping a Growth Mindset, applying business knowledge to increase customer interest and value found in the services▪ Focusing on increasing customer loyalty through the use of premium speech and listening actively Show less

Barcelona, Cataluña / Catalunya, España

- Receiving inbound calls and performing outbound calls to users worldwide- Following the latest GDPR regulation and internal data protection guidelines- Using verbal skills: articulate, clear and friendly tone in a neutral accent- Ability to clearly understand and respond appropriately to the problem statements- Ability to maintain and manage active engagement during communications- Knowledge on internet connectivity and troubleshooting- Assisting users to navigate and… Show more - Receiving inbound calls and performing outbound calls to users worldwide- Following the latest GDPR regulation and internal data protection guidelines- Using verbal skills: articulate, clear and friendly tone in a neutral accent- Ability to clearly understand and respond appropriately to the problem statements- Ability to maintain and manage active engagement during communications- Knowledge on internet connectivity and troubleshooting- Assisting users to navigate and change settings in their account, informing about terms of service and guidelines - Dealing with many cases at the same time, organizing inbox in order of urgency, following deadlines in timely manner - Effectively handling customer objections and driving value add in solutions offered - Responsible to control losses and company's resources while providing excellent customer support - Use of the best communication skills in the users' native language: English, Portuguese and Spanish- Time management and a strong focus on schedule adherence and/or attendance Show less

Barcelona, Catalonia, Spain

▪ Teach and guide users within the Airbnb platform▪ Help users organize their reservation calendar▪ Guide users to publish their properties on the online platform▪ Help users to navigate on how to use the platform-tools in the best possible way▪ Outbound and Inbound contact (email, live chat, calls, etc.)▪ Responsible for transmitting Airbnb functionalities to all new users

Italia

- Fluent in discovering customer pain points and needs- Responsible of effectively handling customer objections and driving value add in solutions offered- Effectively utilizing product benefits to drive customer desire to buy- Effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value- Organizing beauty events, promotion tables and special deals according to customer's demands- Achieving high targets every cruise… Show more - Fluent in discovering customer pain points and needs- Responsible of effectively handling customer objections and driving value add in solutions offered- Effectively utilizing product benefits to drive customer desire to buy- Effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value- Organizing beauty events, promotion tables and special deals according to customer's demands- Achieving high targets every cruise, gross sales US$200K/week- Responsible to manage the stock and inventory of the shop- Using strong customer service skills to provide a 5 stars hotel experience to each guest every time- Maintaining the shop neat, clean and organized- Work in a fast pace environment, long hours but not compromising the quality of the service Show less

Sao Paulo, Brasil

- Responsible for controlling the banking reconciliation for money exchange operations with corporate clients- Monitoring E-Commerce and banking reconciliation with online payments- Responsible to search for suppliers for office material and maintenance- Assisting the management with translations and presentations to the board

Business

High School Diploma, Social Sciences

High School Exchange Student