Ping Lau (劉婉萍) Email & Phone Number

Remote

Remote

Remote

+ Manage all post-sale activities+ Current churn rate of 2.02%+ Switched team over from Snagit to Loom for video/tutorial recording purposes to personalize the customer experience+ Work closely with the Sales, Marketing, and Product team to build, promote, and execute upgrade and expansion plans for existing customers+ Implemented the "Customer Love".

Pittsburgh, Pennsylvania

+ Established and maintained a strong trusted advisor relationship that works to ensure customer’s overall satisfaction with our software for 1000+ accounts+ Proposed and implemented the switch from GoToWebinar to Zoom webinar to save the company money and reduce the number of apps we use+ Revised the Customer Success handbook and playbook on the.

Pittsburgh, Pennsylvania

+ Supported over 3000 customers via live chat, email, and phone + Resolved customers’ complaints by identifying problems and taking appropriate corrective action+ Revised the Customer Support manual on the protocols, escalation procedures, and "Dos and Don'ts" of customer service+ Helped implement the Intercom customer messaging system which streamlined.

Remote

+ Partnered with the Client Experience Team and other Stylists to resolve issues on behalf of our clients and ensure exceptional customer service+ Acted as a liaison between clients and company to improve inventory and service+ Provided feedback regarding the online styling platform, company software, assortment of inventory, and common client requests+.

Pittsburgh, Pennsylvania

+ Promoted to Assistant Manager within 1 year of employment+ Managed updates and promotions using Facebook and Twitter to engage community users and increase followship+ Provided merchandising and administrative support+ Ensured that all customers receive excellent service through the understanding of their wants and needs, exceptional salesmanship (in.

Remote

+ Assisted with client acquisitions and retention+ Assisted with developing proposals and presentations to present to prospective clients + Tracked all communications with prospects + Reached out to and visited small business owners within the city and across the country to promote firm presence and generate leads+ Coordinated with management and other.

Pittsburgh, Pennsylvania

+ Promoted to Shift Leader within 1 year of employment+ Trained at least 15 incoming employees on productivity and delivering outstanding customer service to increase sales and obtain positive customer feedback + Thrived within a busy environment, responding to at least 20 customers consecutively with enthusiasm, friendliness, and professionalism while.

Pittsburgh, PA

+ Found and formatted information from in-studio performances for on-air use to appeal to a critical mass of listeners + Edited, prepared, and produced Weekday Mix shows for on-air purposes using Adobe Audition and Digital Audio Delivery System (ENCO)+ Maintained music databases for Mix tape features from live in-studio performances+ Assisted with the.

Pittsburgh, Pennsylvania

+ This senior project was sponsored by Shell Oil to promote awareness and stimulate informed conversation for the Rational Middle Energy Series to develop sustainable solutions towards global energy challenges + Successfully raised awareness and increased target market impressions from 3% to 19% for the product using $3500 out of $5000 received for the.

Pittsburgh, Pennsylvania

+ Demonstrated ability to quickly learn the organizational aspects, workflows, policies, and procedures of the department which provided exceptional support to faculties and staffs + Reorganized the filing system to maximize efficiency for the office + Cultivated rapport and smooth communication with individuals coming in and out of the office+ Created.

Pittsburgh, Pennsylvania

+ Composed a research article for publication in the issue of Singapore Journal of Tropical Geography in collaboration with my professor+ Effectively applied classroom knowledge to real-world experience in gathering and assessing information for article and neighborhood research+ Demonstrated excellent analytical and observation skills in assisting in the.

Philadelphia, Pennsylvania

+ Achieved sales goals by employing excellent communication skills and aggressive sales tactics + Consistently sought new fashion and product knowledge to act as an expert for the customer+ Performed daily maintenance and organizational tasks within the store which enhanced customer shopping experience and department’s appearance+ Provided exceptional.

Pittsburgh, Pennsylvania

+ Successfully organized events, booked rooms for lectures and meetings, arranged caterers, and scheduled meetings for staffs, professors, and students+ Efficiently carried out administrative and clerical duties with attention and energy

Bachelor Of Arts (B.A.), Communications And Urban Studies

Public Relations, Advertising, And Applied Communication

International And Intercultural Communication

International/Global Studies