Ping Kan Email & Phone Number

Canada

Toronto, Canada Area

Toronto

Develop and implement patient referral management processes between Family Health Teams, and Network Specialists/ Diagnostic Imaging Centres.Responsible for managing 8 family practices and 2 walk-in clinics, ensuring positive experienceDeveloped and managed customer on-boarding processes, which includes: • visiting physicians and clinics for relationship development• familiarizing with current workflow• understanding current referral management challenges• lead in-clinic training sessions to ensure success rate• coaching physicians and medical admin staff to adopt EdgeConnect processes.Perform Care Coordination and Referral Management upon requestsProvide continuous support, troubleshooting and and resolution to client inquiries and requestsDecreased clinic workflow inefficiencies by 20% within 3 to 5 visitations, resulting in change management

Toronto, Ontario, Canada

Nominee for Excellence in Client Service Award 2018Patient referral management, care coordination and call-centre operations: processing & following up on referrals (~60 to 75 per day), coordinating specialty or diagnostic imaging appointments, while working alongside Doctors, Nurse Practitioners & Nurses in care management, while coordinating between departments to ensure exceptional delivery of service to clientsSuccessfully provided resolutions to client complaints and service recovery issues, reducing the number of escalations to upper management (15 cases prevented). Assisted in EMR-to-workflow integration initiatives, increasing in-clinic & back-office efficiencies

New York, New York

Conduct exposure therapy for clients with severe levels of OCD in high trafficked environments, such as terminal train stations (Grand Central Station) or educational institutions, such as libraries and museums, while successfully coaching clients through obstacles that solicit problematic behaviour. Created customized care plan for Stage 5 & 6 dementia/Alzheimer’s clients, improving and reaching health outcomes/ goals: improved levels of ADLs, implemented safety protocols and decreased rates of wandering by 90%, ensured medication adherence, enabled activities to increase client mood, decrease or effectively de-escalate outbursts and aggression by 75%, relieved stress of family members, and taught care partners client-centred care and techniques to mitigate challenging situations of the disease.

Nassau County, Ny

• Caring for clients: individual, case-by-case assignments in various institutions & settings• Providing assistance in activities of daily living: feeding, washing, dressing, ambulation, elimination, etc.• Assuring the safety of clients in their specific environments as well as during transportation: home, school, therapy, etc.• Checking & documenting vital signs, daily intake & outputs, weight, measurements, etc.• Maintaining privacy & client confidentiality, according to HIPAA regulations• Supporting & providing client advocacy always

7161 159Th Street Flushing, Ny 11365‎

- Assisting the therapist during therapy sessions- Administering both pre & post therapy treatments, activities and exercises and monitoring patients progress- Documenting necessary details upon patients admission and counseling- Making the necessary arrangements in the therapy ward according to the requirements of the session- Performing other operational tasks such as ordering supplies, storing the necessary utensils and equipment, answering phones, etc.- Maintaining of a sanitized environment in the therapy room and arranging the necessary inventory and equipment before every training session

Bachelor Of Science (B.S.), Multi/Interdisciplinary Studies

Biology & Nursing // Health Sciences

Health Professions And Related Clinical Sciences, Other

Activities and Societies: InterVarsity Christian Fellowship Stony Brook Chapter Biology & Health Sciences

Natural Sciences