Pinky Dey Email and Phone Number

ICF ACC Coach & Talent

Learning & Development Head

Leadership and Management Education Architect

Looking for opportunities in the area of Learning & Development/ HR

#Learning Experience Designer| |#Facilitator(Communication, Behavioral,Experiential & Customer Leadership Programs) | #English Language expert| #Amateur Writer|#Book reviewer| #Enterprise Social Learning Curator|# Program Manager| #MBTI Practitioner|#Dale Carnegie Certified|

Catered to all communication and behavioral training requirements for a mobile application company: Comviva

Conducted TTT sessions for trainers across locations and transfer knowledge on the training programs designed.Efficiently created and executed induction plans on the new joiners' and mentored them to move-up the learning curve quickly.Introduced simple and cost effective methods and resources to transfer knowledge like alerts on the knowledge management system, audio visual aids (CAMSTASIA & CAMSTUDIO) briefing and conference calls.Designed and delivered New hire training (Conceptual & Soft skills), Team Coach: (Supervisory Skills & Coaching skills), Leadership training (Time management, People skills, interpersonal skills, etc.)Training needs analysis and evaluation process designed and developed. Developed training quality parameters and processes around such evaluation.

Conducted TNA for CRM & F&A businesses and created support plans accordingly.Executed Yellow Belt Project that helped operations to reduce their average handle time on calls producing excellent results in terms of saving dollars on calls.Designed training plans and calendars based on the trainability criteria of new hires and on production employees.Conducted several floor support activities like call audits of agents and timely feedback on their performance.Rated as the Best Performer for the year 2008 by IBM.Have been awarded the 'Super Talented Achiever' award for the year 2008 by IBM.Have been presented the 'Excellence' award by Saint George Bank - Australia (IBM client) in the year 2007.

Procured IT and facility products and services like Market research/Consultancy along with IT maintenance services for Oracle offices in UK, Middle East Operations, South Africa and Saudi.Actively negotiated the best prices for Oracle with its vendors.

Audit and track performances of HR, Finance & Revenue desks.Part of the creative team and come up with attractive Advertisement packages for existing and new customers.