Piotr Con Email & Phone Number

Remote

Senior Service Manager in one of the world’s largest biotech companies.

Łódź, Woj. Łódzkie, Polska

- Oversee contracts, Statements of Work (SOW), Change Management, and new implementations, prioritizing project finance and health while adhering to guidelines and policies.- Strategically plan project activities, establish deadlines, assign responsibilities, and diligently monitor progress, utilizing metrics to drive findings and actions.- Efficiently manage project hours and resource allocation, aligning with business rules and budgets to ensure optimal project execution.-… Show more - Oversee contracts, Statements of Work (SOW), Change Management, and new implementations, prioritizing project finance and health while adhering to guidelines and policies.- Strategically plan project activities, establish deadlines, assign responsibilities, and diligently monitor progress, utilizing metrics to drive findings and actions.- Efficiently manage project hours and resource allocation, aligning with business rules and budgets to ensure optimal project execution.- Formulate and lead project teams, proactively managing risks and ensuring successful delivery and implementation while upholding the highest service standards.- Cultivate and sustain strong customer relationships through regular communication and service enhancements, prioritizing customer satisfaction.- Drive improvements in productivity, quality, and project margins, focusing on resource utilization and eliminating obstacles to meet delivery deadlines.- Prepare comprehensive reports, workflows, and dashboards for upper management, providing regular updates on project status.- Implement robust risk management processes to preempt escalations and financial impacts, safeguarding project outcomes. Show less

- Directed and supervised a team of 16 FTEs, optimizing resource allocation and driving exceptional customer satisfaction.- Spearheaded project planning activities, including setting deadlines, assigning responsibilities, and monitoring progress through transitions.- Orchestrated the recruitment of new team members in alignment with process needs and strategic objectives.- Cultivated employee development initiatives and fostered a motivating work environment.- Implemented Agile… Show more - Directed and supervised a team of 16 FTEs, optimizing resource allocation and driving exceptional customer satisfaction.- Spearheaded project planning activities, including setting deadlines, assigning responsibilities, and monitoring progress through transitions.- Orchestrated the recruitment of new team members in alignment with process needs and strategic objectives.- Cultivated employee development initiatives and fostered a motivating work environment.- Implemented Agile and LEAN methodologies to streamline operations and enhance efficiency.- Ensured the delivery of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in accordance with strategic objectives, providing regular reports to upper management.- Facilitated collaboration between IT and Business stakeholders to ensure alignment of goals and objectives.- Coordinated with Onsite Managers and participated in customer calls, proactively identifying and escalating risks and issues to senior management and customers when necessary. Show less

- Conducted testing, implementation, and maintenance of Electronic Data Interchange (EDI) transactions utilizing standard file transfer protocols.- Provided assistance in testing and analyzing messages received on the customer side, ensuring seamless transaction processing.- Offered technical expertise to IT Technical advisors, aiding in troubleshooting and problem resolution.- Proactively identified areas for improvement and spearheaded initiatives to enhance process efficiency… Show more - Conducted testing, implementation, and maintenance of Electronic Data Interchange (EDI) transactions utilizing standard file transfer protocols.- Provided assistance in testing and analyzing messages received on the customer side, ensuring seamless transaction processing.- Offered technical expertise to IT Technical advisors, aiding in troubleshooting and problem resolution.- Proactively identified areas for improvement and spearheaded initiatives to enhance process efficiency beyond immediate responsibilities.- Analyzed existing EDI configurations, providing guidance on technical issues and recommending solutions for optimization. Show less